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December 2023 by Tiffany Hurt
Would be ZERO stars if possible.Ordered an item, priority out of Palatine, IL. It was only going 368 miles over ONE state line, to Michigan. Posted 12/5 and was supposed to be here the 7th. Now it's been sitting in NYC for DAYS with no further information. It will have traveled over 1500 miles by the time it gets to me, IF it gets to me. All anyone at the PO can do is regurgitate the tracking information. I can SEE that for my own self, what I want to know is WHY it went to NY to begin with. I get items that go through Elk Grove all the time, there was no reason for this but sheer incompetence, and then the PO will have the audacity to raise prices again. How about dispatching packages correctly and not sending them 1100 miles out of their way? How much fuel did THAT cost? Where's your climate change/carbon footprint rhetoric regarding that? And how about some compensation for your incompetency and my inconvenience? Thank God it's not a vital medication I'm waiting on.
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December 2023 by Joel S.
It is December 10, 2023. Package shown to be at this facility since November 7th.Today, Sunday they have updated tracking to show estimated delivery in three days.
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December 2023 by brian schele
Priority package was due to be delivered in Virginia on November 24. The package has been stuck in Elk Grove Village since November 25 with no movement. When checking the tracking information, it simply says, moving through network…. which is a joke!. My local post office who is very willing to help me out, has sent no less than five emails to the Elk Grove Village facility and has yet to receive any type of reply on the status of this package. I have also opened a case, and escalated this with USPS customer service, and thus far that has not proven to be of any help at all. I have a very gracious and understanding person that is expecting this delivery, but they are certainly displaying more patience than I could at this point in time.
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December 2023 by Hannah Fernandez
Ordered a package almost two and a half weeks ago and the USPS website says that it hasn’t even been processed yet and that was 11 days ago. I can’t even speak to anyone about it until the status changes. I’m moving soon and I just want to make sure I get my package before I leave. After reading these reviews I’ll guess I’ll never get it.
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December 2023 by Sophie Johnson
My package has been stuck here for 5 DAYS now. I wish I could give this place zero stars.. I swear almost all my packages get sent here then stay so long that it would be faster if I just walked the 3 states over to pick it up myself… my mom also currently has a package that has been stuck here for 3 days! Get this place SHUT DOWN. This has been going on for YEARS
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December 2023 by Addy Jefcoat
This place should be shut down. I’ve ordered tons of things and the first 2 times I didn’t get my order I thought it was just a coincidence but after not receiving my order this time I decided to look into it and we’ll enough every order that I have not revived over the past 2 months have been stuck at this place. And I just placed a huge SHEIN order and everything has been coming in on time except for these star hair clips and well enough as I expected I tracked my package and they were here. I’m just glad it wasn’t something bigger. People should really look into getting this place shut down or something. I paid for my packages and I expect to get them?
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December 2023 by Morgin Ienn
now i’m terrified reading all these comments about this place. my package has been sitting here for 5/6 days and no movement when i ordered two packages the smaller one came to my address but the big one hasnt moved from the company yet. they were supposed to be joint shipment. now i’m scared i wont get the package for a month to never. i cant contact them and shein has nothing to do with it now because its out of their hands and onto usps. they don't answer and their self serve robot just tells me where its at and not to get ahold of the facility. i just spent a lot of money and i’ve never had a problem with shein EVER until it gets to this place now im scared…. to anyone who has recently gotten their packages delivered through here have u gotten ANY updates??
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December 2023 by Alli S (Veridyan)
Linda is a rockstar, she’s very sweet and is always patient when I have questions. Great service. The self service kiosk in the lobby is so helpful for when I can’t make it to the office before it closes. Keep up the great work!
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December 2023 by Naomi
ordered some stuff from shein and it arrived here, but it ended up stuck here for 7 days, delaying the delivery time. i was worried i wouldn't receive it since i saw other reviews with people getting their package stolen, so i pressed "urgent delivery " and it finally started moving again.
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November 2023 by Alexandra L.
They suck, once your packages get to Elk Grove Village they are there for DAYS with no accurate shipping updates. If I was able to vote no stars I would
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November 2023 by Emily B.
Worst ever! Had a package from Shein get lost from there. I waited 3 weeks after it supposedly left the facility. Shein sent a replacement and once again, here we are, a week and a half after it's been there with no movement.
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November 2023 by Malorie H.
I'd give 0 stars if I could. Just like other reviewers, I placed a SHEIN order and multiple packages have been stuck at this facility for DAYS. PLEASE!!!! GET IT TOGETHER ELK GROVE VILLAGE. I WOULD LIKE MY STUFF ASAP, stop dragging your feet And send me my things. Thanks.
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November 2023 by Jerry Smith
Yet again, I’m tracking a USPS package that has seemingly disappeared. Big surprise, right?The United States Postal Service should be ashamed of their record of unreliability. I have personally had this happen multiple times, only to have my package show back up a few weeks later.Someone needs to make some hard decisions and get some decent leadership in place along with greater expectations for the USPS.
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November 2023 by Jose V.
this place is the worst. They don't even try to help you and plus they will let the phone ring on PURPOSE. my friend worked there and said that really happens. it makes me sick. i been trying to call for hours and it just leaves me ringing. this place is the worst
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October 2023 by Jasmine C.
Can someone please help me out my package has been stuck for five days with no updates what do I do
