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March 2024 by Emily Mallek
Poor customer service, rude staff, unhelpful
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October 2023 by Tony Messerges
This is easily one of the worst run pharmacies I’ve yet to encounter and Walgreens and is already setting a low bar.The people working here will do nothing to go out if their way to help you when you encounter issues.My current example- I received a a note saying they were waiting on authorization from my insurance company several hours ago. I decided to call my insurance and no request has been made.They often tell me something is ready when it’s only 1/4 of my prescription. They get prescriptions that somehow get lost. This pharmacy is horribly managed. I’m going to find a better store-probably not Walgreens. Avoid this place!!
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September 2023 by Ashley S.
My fav Walgreens location, staff is all very nice and helpful. The store is well stocked and clean. Pharmacy is normally on time and in stock of the medication my family uses. They also have a great selection of squishmallows if your a collector however this area sells out fast.
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December 2022 by Pamela C.
On a very cold day in early December of 2022 we bundled up my 94 year old Mother and loaded her and her purse and her walker into the car to get her ears cleaned as she was having trouble hearing. You schedule this through the store clinic and it's done online. We have done it many times before. I also scheduled a Covid booster and flu shot for myself - stupidly thinking about killing two birds with one stone. We get there, unload Mother, unload her purse, unload her walker and get her in the store. The clinic is near the prescription area opposite the door - in the back corner of the store. Took Mother to the waiting area and register at the kiosk. When the technician came out, we were informed that the cost of this cleaning would be $160 for the visit and $100/per ear - total $360. When we questioned why the cost was almost tripled prior to what it was before, we were told that Medicare no longer picks up the bulk of the cost. I asked her why this wasn't noted on the website where appointments were scheduled and got the immediate, usual and overused excuse that she "didn't know - she wasn't in charge of the website." We declined the ear cleaning. Meantime - still waiting to be called in for my covid/flu shot. Finally realized that I needed to check in and went to wait in the line for pharmacy prescription pickup/dropoff that was halfway down the aisle. I asked the pharmacy person behind the counter why it wasn't noted on any signage that check in was needed there. Again, this person didn't know either. Finally got my covid/flu shot after waiting over 30 minutes given to me by another technician who apologized for the wait by using the same old/same old excuse of being shorthanded. Walgreens also had a buy one/get one free offer on some of it's vitamins. We bought two bottles of Vitamin D gel capsules that my Mother was charged twice for and that I had to go back the next day to get reimbursement after having to wait at the cash register for the cashier to call the manager because she didn't know how to do that. That was Strike Three. I immediately changed all of Mother's prescriptions to Osco Drugs. Take your own life into your hands going to Walgreens - I wouldn't buy a stick of gum at the place and will never go back to the Elk Grove Village or any other Walgreens location again. My biggest regret is that I have to give it one star just to write the review - it's far below that.
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November 2022 by John B.
Plan out at LEAST an hour wait if your picking up a prescription, and don't bother making an appointment, they don't matter. Never had less than a 30 minute wait. Even with no line they will take forever.
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November 2022 by H S.
One of the worst Walgreens I've ever been to! The pharmacy is so understaffed and prescriptions aren't ready when they say they will be. The messages you receive via text are incorrect but I guess that's a corporate thing
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October 2022 by Google user
Pharmacy needs to get their act together. Tech told me prescription would be filled and to wait 20 minutes. 30 minutes later I approach the counter and they said they don't have it. I am seriously confused as to how they would say they have it and would fill it and then 30 minutes later say they don't have it and can't get it. Couldn't believe the ignorance this employee displayed. Didn't even get an apology for her mistake.
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September 2022 by Joseph Rodriguez
Pharmacy needs to get their act together. Tech told me prescription would be filled and to wait 20 minutes. 30 minutes later I approach the counter and they said they don't have it. I am seriously confused as to how they would say they have it and would fill it and then 30 minutes later say they don't have it and can't get it. Couldn't believe the ignorance this employee displayed. Didn't even get an apology for her mistake.
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July 2022 by Kathie H.
Many of the younger workers at this location are rude and lack customer service training. This is every time I visit. I live across the street from this Walgreens. One particular day, I had a pharmacy tech contact me about taking a few vaccinations. I told her I was waiting for my arm to heal from taking the Covid Booster. She proceeded to say, well it is highly recommended you take these vaccines due to your health condition (High Blood Pressure) and age. I felt offended by delivery of her message. It's not what you say, it's how you say it. So I said to her, well that was rude, let me decide when. Thank you. I know for fact that Walgreens train their workers. I use to work for the corporate office. Considering this is what I do for a living. Here's my advice visit this store and watch what is going on.
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May 2022 by Khaled Ismail
I have very bad experience with Walgreens pharmacy in 930 Elk Grove Town Ctr, Elk Grove Village, IL 60007 I went with my wife she's having bad pain and I went to the pharmacy and one pharmacist his name is Andrew I never met somone in my life like that he haa very bad attitude and behavior really he don't deserve to work in this place he ignored us and he didn't help my wife and I made big complain and pharmacy Manger Nichol she's an angel she helped my wife and she was so warm I'm working in customer service all my life to see customer happy and stasified is my top priority please guys remove this guy from this place he's shame on pharmacists Very very sad
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March 2022 by Gina L.
Great place if you're looking for some health care supplies that are usually out of stock in other branches. Staff are all very nice! When I ask for another medicine without any image, they knows the stock as well.
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January 2022 by Mohamed Fouad
I have very bad experience with Walgreens pharmacy in930 Elk Grove Town Ctr, Elk Grove Village, IL 60007I went with my wife she's having bad pain and I went to the pharmacy and one pharmacist his name is Andrew I never met somone in my life like that he haa very bad attitude and behavior really he don't deserve to work in this place he ignored us and he didn't help my wife and I made big complain and pharmacy Manger Nichol she's an angel she helped my wife and she was so warm I'm working in customer service all my life to see customer happy and stasified is my top priority please guys remove this guy from this place he's shame on pharmacistsVery very sad
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January 2022 by Mike Lo Biondo
Unorganized.
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November 2021 by Hilary K.
I got a COVID test for my son who needed it as he's too young for the vaccine. The test was needed for entrance into a Broadway show because it is mandatory. The test hasn't even reached the testing center yet so this morning we scrambled to get a rapid test done. There's no excuse for something to be so behind. Just go to CVS instead.
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September 2021 by Sandy K.
This place has become a joke. I've recently had a major surgery and suffered some additional setbacks. Multiple times Ive come to pick up medication and have had problems with the service . once the pharmacist was on break so I had to come back in 45 minutes. That is after waiting in line for some time. The problem was resolved when she asked me a simple question. She could have called me but no.... That would require service. Today I went to pick up an order that was placed prior to my discharge from the hospital last night. Because they couldn't verify a residents license to prescribe controlled substances they rejected the order.no call was made to me or the hospital to solve the problem. That would require service above and beyond their policy I guess.I called my primary physician and asked him to put the order in for the prescription. It has been sitting there for hours now....no action even though it stated it would be ready for pick up by 5:21pm. It is now 7:15p.m. I will be moving my prescriptions out of this joke of a pharmacy. Terrible terrible... No service. It's now 7:22.... They just noticed my prescription and they've started processing