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July 2023 by Merek s
Gen repair guys are bad. Called for a generator no start, tech came out and condemned the board. 3 weeks for the board to come in. He replaced the board and next day the gen won't start again. 4 service techs later and many parts they still didn't figure it out. Parts changers not technicians.
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February 2023 by Oscar Del Pilar
Roger & Brian in the oil sample department are great people , I've been dealing with them for yrs , they are always very helpful, knowledgeable and professional.
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October 2022 by Ap Singh
I got my trans and clutch done from this dealer spent 16k. They lost the plate that goes on top of where you adjust the clutch. When I dropped off the truck it was there and not when I picked up. I went back and talk to Scott about it. He looked around and told me they don’t have it but they will order it for me. It’s been more than 3 months I didn’t get any call or msg from them. I tried to call few times but the lady in service department was pretty rude I think her name is Meg. Every time I called she told me scott isn’t there and he will call back. So far it’s been 3 months never got a call.
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July 2022 by Chris Petrovich
I would give 0 stars if I could. ordered a radiator 5 months ago for a telehander. which was on back order (they gave me the standard covid excuse) i get it ok whatever.! the part guy finally calls me and asks if I still want the radiator and informed me it more than doubled in price. and to add to it they still don't have it in stock! you parts guys need to get an fn clue. I spent over 3k in parts recently and this is the service you provide? I won't be coming back. Also try hiring some parts guys that you can actually understand on the phone instead of a bunch of studdering incompetent employees.
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February 2022 by Oleksandr B
The woman at the service department who answers the phone is not even trying to be helpful. All I hear is "We need to take a look at it". Not asking about what the problem is, or what kind of engine it is, NOTHING.Why don't you just make a recording "We need to take a look at it" and save- $40-$50k / year?
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October 2021 by D L
Sales staff was over the top helpful...
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August 2021 by Frank Barca
Overpriced and severe lack of ethics.
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June 2021 by Leno Sanchez
Very bad service they take like around 1 hr to pull up a part they need to work on better staff and the crazy thing I was the only customer....
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May 2021 by David L
Sales staff was over the top helpful...
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February 2021 by Jack Stephens
Very nice place to get tools and equipment
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September 2020 by First Last
$45,000 Engine overhaul not done properly taking them to court, numerous phone calls to headquarters in Iowa no response from owner Derek Altorfer won’t do business here again - watch out, you been warned
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August 2020 by Armand Polisi
Scott and Kenny very great ppl, recommended place!!
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November 2019 by Ice Zhoroev
Unbelievable fast unloading! 5 minutes, came from waco tx
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April 2019 by JMK Mobile Truck Repair
Scott & everyone in the power department are the greatest . Thanks guys & gals for helping me pick up my customers truck to tow out of your yard .
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February 2019 by Junior Mirando
We want to thank the crew at Altorfer CAT! Our truck broke down in zero degree weather and Jonathan went over and above to get our truck safely off the why and into their shop. They diagnosed the problem quickly, called me to explain what needed to be done, and within 24hrs our driver was up and running. We rarely see this type of service anywhere in the country. Highly recommend Jonathan and his team at CAT.
