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October 2023 by Molly McHugh
I use this location for my business cargo van needs. I cannot speak more highly for the team that works here. Always friendly and professional. They never fail to go above & beyond with exceptional customer service. The management team is top notch! You won’t regret booking your trucks here!
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October 2022 by Google user
Gustavo and Nina are the best host working at this location. Everybody working here are very professional and courteous..Thank you guys
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October 2022 by Mohammed Rayees Ur Rahman
Gustavo and Nina are the best host working at this location. Everybody working here are very professional and courteous..Thank you guys
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January 2022 by Lance K.
Friendly pickup and drop off at the Enterprise location and friendly enough service but what was appalling was the condition of the vehicle when they brought it out for me to drive away in. Just washed yet so much soap residue that the car looked like what cars can look like the next day after Having driven through a snowstorm on salted roads. White film all over the car. They have me the vehicle with 1/4 tank of gas and the interior windshield was filthy too. WHAT HAS ENTERPRISES ATTENTION TO DETAIL AND PRIDE IN TJE CARS THEY PROVIDE COME TO?
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August 2021 by Oscar G.
Dan came through for us. Thank You Sir for making this Wrong a Right. We will return to Enterprise but stay away from York Road Office in Elmhurst, Illinois.
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August 2021 by L M.
Horrible rude customer service , the girl was out of control being rude to customers, coworkers, calling others names. She kept rolling her eyes . Actually she was mean , she had to taken aside by her manager and to top it off , she overcharged me. Never never again!
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June 2021 by Chelsea C.
Terrible customer service. As a former Enterprise employee, I prefer to rent from them, and knowing how much customer service is valued; but I cannot believe how awful the customer service was at this branch. I was told that there is an additional $10 fee to add a driver. I explained that the driver is my fiancé and is 36 years old (well above the standard 21-24 age that would justify the underage driver fee of $10 per day). The employee told me it was something unique to Illinois (since I had an out of state license). I was also told I needed to provide proof of auto insurance (again, as former employee, I know this is NOT required). I told them I was visiting from out of state and my insurance card is in my vehicle at home, where it should be! I could not believe how rude the employees were and lying to me completely about their "policies". I called into corporate and they confirmed that the additional driver fee was not applicable for someone who was 36 years old with a valid drivers license. Our trip was completely ruined due to the horrific customer service and not being able to get a rental car.
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May 2021 by Doris Payton
Nice clean cars. Reasonable price. Last rental was roomy enough for us.
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April 2021 by Ricky Barnes
Maciek was extremely helpful, knowledgeable and super easy to work with. He provided continued support throughout the entire experience!
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October 2020 by A Atellcom
Great service addressed issues quickly
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September 2020 by Agnes W.
Easy pick up and drop off. Made two separate reservations online and had no problems at all. No hidden fees or unexpected charges. Had great experiences renting both times and the cars were practically new and very clean. Will continue using them for any upcoming trips. Thank you for the great service!
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April 2020 by Omar M.
Great service, great car. Problem is, when i returned the rental after hours on 3/21/20 (in daylight), security called the police and told them he saw me on camera popping hoods and checking gas tanks. The ONLY thing i did on the property was transfer my belongings to my personal vehicle and i almost got arrested for it. I'd love to hear back from you guys
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January 2020 by S Senese
Make sure you get a key to unlock the hitch id you rent a trick for towing. By the time I was able to hook up the trailer, I found that the pin was locked in the hitch receiver. No way to hook up the trailer and I was told I couldn't get a key until Monday! This was at 12:30 on Saturday. Demanded a refund because Uhaul actually solved my problem with a rental from them for less money! We'll see if I actually get my money back.
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November 2019 by Timm Cooper
Reservation online was ready early for pickup. Customer service was good and very courteous. I recommend that you go online to make your reservation because you are in and out faster. There are worse places you can go to get a rental car. This place was very accommodating and professional. When you need a rental come to this one because it's out of the way and they have inventory of cars. You don't have to listen to me but if you don't you'll be wrong...!
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September 2019 by Michael Welch
Great staff, good vehicles and flexible renting. Recommend highly! Thank you Smiley!