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October 2023 by Dan L
Extremely bad experience with a employee named "Gene" Went to rent a U-haul at u-Store- it as they are a U- Haul Neighborhood Dealer" on arriving told rental process required you to take a photo of your license on your personal Mobil device. They texted a link to do so. My mother's phone was unable to process the link for some reason we tried to resolve the issue. I offered solutions of using my phone for the ID photos as I was physically there and had another device to try to resolve the tech problem. Instead Gene got extremely aggressive towards our party, yelled at us and yelled for his coworker to "cancel the reservation" repeatedly and aggressively and told us "you can go to Penske". The other employee with Gene was fine. Gene appeared to be the supervisor. Went to another U-haul neighborhood store very nearby (same street in fact) and had no issues. The other location processed the ID photos on their mobile device as they said issues with some phones are common. Gene said was impossible when he was flipping out on us for no logical reason... rarely write poor reviews but still upset at this treatment weeks later.
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September 2023 by Janet Vera Reyes
I like this place. Great customer service.
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May 2022 by Ferhat Han
Visited sunday, May 8th was closed
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September 2021 by Thomas J Verrette
Dealing with Dianna is terrible, she is rude short and just unkind. I walk is she was super un polite and made the check in uncomfortable. She needs to be retrained. She very unprofessional and unpleasant
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May 2021 by Lindsay Reichmann
This was an exceptionally pleasant and hassle-free experience! I especially appreciated the friendliness and helpfulness of the woman who checked me in, and how clean the truck was throughout.
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March 2021 by John G Russell Jr
Very helpful
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July 2020 by Fernando Ruiz
(Translated by Google) Excellent service recommended(Original)Excelente servicio recomendable
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March 2020 by Jason Passini
I would recommend this place because of the employees but U-Hauls new way of drop off is just plain ridiculous. First it’s the questioner on the truck and then adding photos. Next it’s going to be a word problems and a 10 pages essay. I’m sure the last thing a person wants to do after a long day of moving things to fill out internet questions and take pictures about the truck they used. 5 stars for the employees, 1 Star for UHaul.
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January 2020 by sara queen
I rented a 15 ft truck from this location to move some furniture. Alberto was awesome and helped me reserve my truck. He was extremely helpful. Jeanette was at the reception when we went in. She was extremely friendly and helpful. She went above and beyond to help me with my reservation. I will definitely be renting from them again, thank you!
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July 2018 by OVERCOMERS Oliver
Everything went a planned, little pricey.
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May 2016 by Eugene Carpenter
I use this U haul location to get extra boxes when I need them. The store is good, but not always they have a good selection of items.
