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August 2023 by Dan L
Extremely bad experience with employee Gene Went to rent a U-Haul trailer here. The rental process required you to take a photo of your license on your personal phone. My mother's phone was unable to process the link for some reason which we tried to resolve. I offered solutions of using my phone for the ID photos. Instead Gene got extremely aggressive towards our party and canceled the reservation and told us to go to Penske instead. The other employee with Gene was fine. Gene appeared to be the supervisor.
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August 2023 by Kimberley Saccomonto
I was a long term tenent for u Stor it. I have been there fo ryears with exterior spaces having up to 6 at once. I have to tell you that the last 2 years management and the customer service have completly dropped. I had cats cut off an RV then My truck got side swiped by another tenent. Then as recently as 6 weeks ago I had parts taken off a commericial truck. I am a small business owner i chose this facility because of the location to the community and the level of security it provides. Its gated, with dozens of cameras and staff.So when I had these issues it should be common sense to check the cameras in each scenario the cameras didnt work and i was told they couldnt/wouldnt help me. The final straw came when a heavy set woman on July 10 caame out and followed me to my parking spot and said i need to come in and pay the bill. Yes my bill was owed and i told her i would be inside in a few minutes she told me "Get the F&%K off her property or pay now." I have never been spoken to like that by anyone. I had my semi disabled uncle next to me and she told him to get out and an Off DUTY CPD Officer who she said "get the F out to also."I came in immediately and paid cash. This place is being run into the ground there taking any type of clinet with any type of equipment, no due diligence, and no customer service the past 2 girls who worked the front desk were absolute sweetharts ( lisa and Tara.) There management/ownership probabl ran them off. They also raise the rents frequently and with little notice. I would not give this place my business and would look at alternative places. I also have police reports backing this.
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June 2023 by Katherine Kite
As much as I love the convenience of this storage facility, I was very caught off guard when the price raised a lot more than what was advertised online. Had to pay a fee to open up my account and was told I have to get insurance which was another upcharge. They really reel you in with the false advertisement on their website.
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April 2023 by bumperball chicago
Best experience I’ve ever had with any storage unit, staff is great and super helpful! Highly recommend.
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January 2023 by patrick farrell
I have nothing but good things to say about this Elmhurst location. As a manager of a technician team I have work vehicles that need storage when I am short workers. Jeanette was able to find 5 spots all close to each other and she completed all the paperwork while I was bring the vehicles over. Super friendly staff that are willing to work with you. Will recommend to anyone!
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December 2022 by Janet Vera Reyes
I have been renting uhaul truck in this locations for my events for years. Great customer Services! Friendly staff.
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December 2022 by Dan Klek
Phenomenal customer experience. Would recommend U-STOR-IT to anyone looking for indoor/outdoor storage!
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November 2022 by Edwin Perez
Came in to get a uhaul and the store manager Jeanette help me with getting my truck and helped me with purchasing boxes for my move I recommend this place smells good nice and clean thank you for helping me
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November 2022 by Emanuel Fuentes
Janette was extremely patient and very informative. Great location for Uhauls! Thanks for the great customer service.
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November 2022 by Brian V (Brian)
Still renting here and Jeanette is fantastic. She's always so friendly and helpful to get what I need done.
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October 2022 by perry marshall
Jeanette, the manager at this store is wonder full. She explained everything to me in detail . She helped me with everything i need for my move. Her facility is very clean. I would recommend this place to anyone.
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September 2022 by Joslyn Galeaz
Great storage facility for our daughter who attends Elmhurst University! Easy in and out. Very clean. Super easy to load and unload. We emptied the unit and left, received our final invoice via email.
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July 2022 by Chris Barbaccia
So September 3rd of 2019 I rented a unit from this facilityCost me $59 a month and I was okay with thatNow June 30th of 2022 my rent is $129 a month that's over 100% increaseIn two and a half yearsUnacceptableFind a different place to store youStuff I rate this place ZERO stars, they said they sent me a letter I NEVER received.Greed from big corporations that don't care about the common person that pays their salary. What possible reason could there be to increase the rent of every customer they have. Electric ??? Well it's NOT that much more increase on expense on them to increase my rent by over double in 2.5 years when you consider the amount of units in that building. We NEED to send a message to them & move out or don't rent from them.
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June 2022 by Jackie Amezquita
Lisa took care of us and she was great. Explained everything with detail. Location was very clean. Great customer service.
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June 2022 by Anthony Anzelmo
All around great services the Manager Lisa is the best hands down. Always helpful every time I come in the place is always clean and cool. Thanks for the great service
