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December 2023 by Kim Y.
Everything that I experienced upon purchasing my new Hybrid bed September 1st was good, from the customer service down to the selection and cost. Currently the waiting period for the 3% cash back as promised at the time of purchasing the mattress unfortunately I'm still waiting for. Everything provided for me to obtain this by the salesman was completed however the waiting period is still in limbo. Hopefully I'll get it before February of 2024 as I'm ready to pay this bed off.
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November 2023 by Jacqueline Mason
This is my first time going to Mattress Firm Evergreen. They have many Mattresses to choose from at great prices and Carmela was a very polite person friendly and helpful. Also she explained anything to about the mattress that I had purchased. Mattress Firm Evergreen is a great place to buy mattress ?
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November 2023 by Te Le
The sales people were so helpful and kind. They listened to all my needs and took the time to find the perfect mattress within my budget.Very kind people!
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November 2023 by Diane Stemley
Conveniently located, the Evergreen Mattress Firm shopping experience exceeded my expectations! My "Sleep Expert", Kevin, was just that. Kevin's knowledge, gentle suggestion, and the ability to try potential purchases kept me from buying the wrong mattress! He was also patient through my financing process. I felt valued as a customer and will return for future bedding needs. I'm glad that I shopped the Evergreen store!
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November 2023 by mona laseter
I was welcomed with open arms. Associate Carmella was wonderful. Very informative and friendly. Excellent customer service!! I definitely recommend Mattress Firm in Evergreen Park.
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September 2023 by Hester Washington
I am giving this place 5 stars for the customer service received by Carmella. That district manager sucks and has a very flip lip. She's all about the company and can give less than a damn about customer satisfaction. REPLACE HER!!
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September 2023 by Brenda Bunch
Carmella was eager to address our questions. We were pleased with her suggestions. Thank you for providing excellent customer service.
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September 2023 by Uthman Abdullah
Carmella was very knowledgeable on finding the right mattress that matches our sleeping need. Really great buying experience.
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September 2023 by KImberly Young
Not sure truly what I was I initially looking for: until I walked in the store. In my mind just a basic/firm mattress would do however not until Customer Service Kevin took the time to show me several of your finest products. I choose one that not only “has a cooling effect” on the body but one that raises up,Down, reflexes with the body and everything. We are excited to say I went for the one that will be the most comfortable for me and my husband. Mattress Firm, y’all rock’.
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September 2023 by Steph Holi
Great experience. Kevin was very patient. He encouraged me to take my time in making a decision. He educated e on the different hybrid mattresses.
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July 2023 by Toni M
Carmella made the experience exceptional. Her professionalism and expertise was very important to me and my husband. I have never been so excited about buying a mattress before.
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July 2023 by Ronald Faison Jr
The salesman was very helpful, professional, patient, knowledgeable, and polite. He made our experience very pleasant. I will do business again at the location in Evergreen Park, IL
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June 2023 by Bonnie
Carmella, the sales rep, was extremely helpful. I also received a great price and excellent delivery terms.
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June 2023 by P Jones
My husband and I had an amazing experience at a Mattress firm. The rep Carmella was very helpful and polite she took the time to explain the difference in each mattress we came across. We appreciate that kind of service and I'm glad we chose Mattress firm.
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June 2023 by vince m
I was attended by the best bed advisor for buying a mattress. He's name is Peter and will hands down get you what you need and treat you like at home. I strongly recommend and will be doing my future bed buy there