-
August 2025 by Brian
My 5 star rating goes for the delivery service. Jon, the delivery driver, was great to work with. Great at communication and overall friendly demeanor. In store, however, was a bit different. Aside from the initial female employee that helped start the delivery process of the items we were buying, the customer service felt lacking (for me at least). I wouldn’t say anyone was rude, but it wasn’t welcoming, in my opinion.
-
August 2025 by Marialupe Rodriguez
Great service and you find every item you can think of, including food and pet items! One stop shopping + 11% back is a the best.
-
August 2025 by Kimberly Brown
Great place to shop
-
July 2025 by Vionka Leal
We got two couches over the weekend. Jessica was very nice in checking inventory and seeing if we could even get it delivered the same day. John from delivery was super helpful as well. He was able to help us with curb side delivery and get everything to our place within an hour. I can't belive how quick everything was!! I would shop again with them anytime.
-
July 2025 by King R
Marty was very helpful and took time to understand my needs that's why I like shopping at Menards because of the knowledgeable employees and the great prices.
-
July 2025 by Bernadette Dunn
I shop here often. It is my favorite store because I buy most of my home essentials for better than average prices. My favorite part about this particular location is easy access and every aisle offers an adventure for things I didn’t even know I needed and don’t know how I lived without them 🤣
-
July 2025 by Tiffany
If you have a complaint regarding a refund or an exchange, and the manager cannot help you. In order to get further help, you have to write a letter of your complaint to Menards and mail it to them. I’ve never heard of a company requesting you to send them a letter of a complaint. If you have a return or exchange, do not come to this Menards. What a waste of my time.
-
June 2025 by Katrina Jones
It was clean! I found all the things I was looking for, but I kind of didn’t find help so fast but the guy was close by, I find it interesting that Menards has better prices than Home Depot. I just visit this Menards, Joliet is the closest, and it consider far to me so I shop more at Home Depot. Pricing is over all cheaper.
-
June 2025 by Galo Granda
Devin in the yard was awesome. Had shingles/ hip and ridge and he was quick and really nice. Great service. Thanks Devin
-
June 2025 by Salud Martinez
This Menards is Great in Every way
-
August 2024 by Nizel Adams
Placed a recent order and reminded me why we stopped using Menard's.
A rolling stop for a delivery with less than 60 second wait time? Completely unprofessional. Delivery location was provided on the 22nd so you should've had it well before the delivery date. What kind of company ignores a customer returning your call literally less than a minute after you departed and not only letting the call go to voicemail, but you returned the order?!? Could've had the decency to answer the call and turn around since you would have been barely down the street. I don't see any contracts lasting if this is how business is being done. If the delivery had happened, probably would've damaged the property by ramming the forklift into things anyway.
Completely incompetent and unprofessional delivery. Every single time there's an issue. Now you expect us to pay the ridiculous delivery charge again to have it redelivered? Scam artists! Buyer beware. Do not do business here! The only reason we did was because they stocked a certain piece of lumber no one else had.
Update 06-11-2024:
Got contacted by someone that said they will talk to the manager. They referenced "call times" which is nonsense since they had the information they needed well ahead of time. Called again today after not hearing anything for seven days and they claimed to be in communication with corporate via email while still talking nonsense about call times. It sounds like they are doubling down on their idiocy and trying to get corporate to believe them. It doesn't matter what corporate says since your "policies" don't supercede the demands of payment processors and the transaction/consumer laws within the United States. Completely incompetent and shady.
Update 08-07-2024:
Payment processor wasn't buying any of Menard's lies. They attempted to pass off bogus tracking information unrelated to our claim in an attempt to keep our money. They also attempted to lowball by stating a number that was almost $600 under what we were owed for the items that weren't delivered. Luckily we recieved out funds back. This is just a shady company that nobody should do business with. They even had the nerve to send us an email asking us to stop by so they can promote our business in the middle of this dispute! What a joke.
-
July 2024 by A Smith
Menards is more than a home improvement store. Groceries, books, snacks, food, household goods, it's great.
-
June 2024 by Ms. Sharp
Lots of people around to work and still poor customer service on a management level. All items are misprinted and stocked wherever. A waste of time. Not a convenient trip. Needs a lot of improvement.
-
June 2024 by Towachi Jones
So as a guest, when shopping in a store and you see 1 Tag on the shelf multiple times, you will think, for this particular situation, oh cool 97 cents for these pathway lights. Let me get 6 of them. Then when your already in line about to pay and you see it says $2.25. Kinda of difference. So when go back there to meet up with an employee by the name of Arturo who has a smart a-- attitude to begin with, says the sign above says its $2.25.... and when I took this pic of the pricing mislead he had a smart a-- response of, oh so your going to take a picture of the small tag but not the big tag! And does that offend you that I did? I wasn't even going to post a comment, nor do a review. And I took the picture just to show the lady at the register what I had saw. And I was still going to get the 6 lights but that Arturo dude changed my whole damn vibe. I have gone in there 6 straight days in a row to buy product to finish off a big yard project at my house and those lights was the last of the project... the cherry on top. But I said forget it and didn't even bother buying it. That Arturo dude is bad service. Just an FYI, every disk light, red wood chips, the pavers in the walkway, the white rocks, the bricks around the trees, even the lawnmower I used to cut the grass with and the white Christmas lights you see I brought from the Menards on western. Thousands and thousands of dollars I spent at that store so the lights was chump change. But that $12 lights I didn't buy because Arturo little smart remarks.
Smdh.
-
June 2024 by Chris_Kent
This location has consistent bad service, whether it's giving the customer wrong information on prices and products or just outright ignoring them completely.
