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December 2023 by Lester Jordan
Don't trade your phone In here I know not one but 2 people who traded in there phones here but they never turned them in for the credit one of the workers is making money on the side and selling them and then try and get somewhere with customer service it doesn't work at all bbb complaint and police report if nothing else
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November 2023 by Heather Neuman
Everyone is courteous and helpful. Everyone is acknowledged as soon as entering the store. Wonderful to have such a great store with great employees in this town.
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November 2023 by Kevinb Kborah
Always fast friendly service
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July 2023 by Kim Esmon
The app said our local store was open so We went out to pay the bill and they were closed. the next we went to pay it and there was a note on the door closed due to water issue. So today I called to make sure they were open before we drove in once again the representative I got was not from the Fairfield office and I asked them I want to know if the Fairfield Illinois office is open today they said yes says they’re open I said well it says they’re open but I want to make sure they’re open because they’ve been closed the last several times we’ve been in she said yes someone is there someone is clocked in someone is working so my husband drives into town to pay the bill and once again, they are closed. Awful customer service, awful store service.
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July 2022 by TASHA H
Donovan L was amazing, very helpful, friendly, and knowledgeable on deals and plans. Will request him again if possible. Thanks for making my experience so easy going.
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July 2022 by Dan Garellick
Really great service from Josh, who helped us to connect our European phones to the US network.
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July 2022 by Brent Musgrave
The Fairfield, IL store was a positive experience. The agents were polite, helpful, and knowledgeable!
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May 2022 by brenda Lee
Had a very good helper...very nice
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May 2022 by Amy Parsley
Danielle Belangee did a wonderful job in assisting me with everything and was very patient, kind, and had great customer service. She answered any and all questions and concerns that I had! I’ve been a loyal At &T customer for several years and I was very pleased with the experience
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May 2022 by marcie Lee
They are very respectful and fast on helping you.. Haven't had any problems with the phone service..
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September 2021 by Deneise Foley
I had a phone that I was paying on monthly, then I got reinversed for that payment. So it was free. That phone busted the screen in the heat. Went it get a new phone. Was told I either had to pay off previous phone or pay for new one. About the same money. So I pay off previous phone. Without being told that I would not be reinversed. Paid 147.00 to pay off a phone that should have been free. And now owe for new one. Plus stuck in contract for 36 months. NOT HAPPY AT ALL WITH ATT
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July 2021 by martina hogge
Didn't have the cell phone case I was needing, phone was too old, they said, (21/2 yrs old).
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July 2021 by Amanda Owen
Best phone store in ff
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July 2021 by Terry McGill Bender
Lucas helped my husband and I set up our new phones that we bought at a different store. The store we bought them from said their internet was too slow so we should transfer the data ourselves. We were so discouraged. We went to Fairfield and Lucas was so helpful! We will do our business there from now on.
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January 2021 by Tracy Humes
Wonderful store wonderful people
