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January 2024 by Zaventres Toney
The staff are always pleasant when I speak with them. They have some good quality items in stock right now too at a reasonable price as well .
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November 2023 by Alauna Ja
Horrible communication from staff and "General Manager". Waste of time and would never rent from here again.
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October 2023 by Darte Tolliver
All out horrible experience online and in store. The store manager Karen at the Fairview Heights store is very rude. She talks at you vs talking to you. I paid my money for my order 2 and a half weeks ago. I've called on 3 different occasions and was told that I would receive a call back. I was told this twice by Karen and never received a call. I was on the phone with her discussing my concerns and was cut off by her and was told that she was going to help the customer in the store and make me a priority to call and it never happened. I thought that I was a customer as well. I guess since my money was already taken, I was no longer of any importance to your company. I had an online order canceled just to be told I have to talk to my local store about my refund when the local store told me to reach out to the online reps about my issue. The lack of compassion that is displayed by associates from your company is very disappointing. Someone at the corporate office needs to step in because eventually the loss in customers will start to affect your business.
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September 2023 by M
Friendly fast service be aware you will be paying much more than the retail price of the items because of leasing fees and interest
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July 2023 by Charity Cook
They are full of it , I purchased table set and was paying on it for 4 months . All of sudden they changed my payment. And said was a computer error smh
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July 2023 by Amber Mitchell
I have been a loyal customer for years. I’ve bought 3 furniture sets and a washer and dryer all paid off in 90 days cash. Monday i tried to order some new furniture and was told they only do business with new customers if they sign up for auto pay. I already was reluctant because there’s no way that’s a law i have to sign up for auto pay. So i decided to just sign up and we got to the end and they gave me a delivery date and everything. So then when i asked if they could highlight in my contract where it said it was mandatory to sign up for auto pay the sales guy Brian sent me to the store manager Karen and Karen said it’s not in the contract that’s what they do at their store and she was making an executive decision to cancel my order and they won’t be doing business with me. All because they lied and said it was mandatory and they couldn’t prove it so when confronted about it she got angry. They are scamming customers to get their store numbers up and losing the company a lot of business..
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May 2023 by Amanda Edwards
Nice furniture, and good customer service but if you are late by one day and unable to be reach. They call all of your references, call your job acting like you are running off with their furniture.
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March 2022 by Kevin fisher
I for got the lady's name I had but 100pct she should get a pay raise iv never had anyone be so nice about everything she let me take my time figuring out what was going on and she explained everything well best Aaron's iv ever bin too the rest of them iv bin too r rude as helk I would recommend this Aaron's ty u for the great service
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March 2022 by Amanda Koehler
They got us approved and out the door in 30 mins with reasonable payments.
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December 2021 by James Taylor
Just helped my uncle David out right before the holidays!!! Super fast and great customer service!
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November 2021 by Lisa Schwendeman
Through no fault of their own they were undergoing renovation and it was very disorganized
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January 2021 by billie trail
They are pretty decent people, prices are fair. I just paid off my last purchase in Decemeber 2020. I dont plan on returning for the fact that if i cant pay cash, i dont need it (no more debt).
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June 2020 by Steven Lancaster
Seems odd you can be approved to take it home or have it delivered to you but will take your money when you go to the store overall once my new lease is up will not returnEdit- was told they would have the product at my door by 3pm I work afternoons and made arrangements to get this shady delivery as I had to go to the store to sign paperwork yet still couldn't just take the item home with me this business won't last long definitely wish I could give 0 star rating
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April 2020 by Tom R
Always a good experience , just a awesome group of people highly recommended this store
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March 2020 by Kenya Key
Nice people works with you
