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September 2025 by April Reeder
Last month I went into the AT&T store in Fairview Heights and had the worst customer service/experience. They added a line without my permission. In addition, I was informed that my bill would be cheaper moving forward however I was deceived. I went back to the store a few weeks later after receiving my bill with an $160.00 increase. The store manager was not friendly, threw his staff under the bus, told me he would call me in a few days about adding a credit to my bill. As of today I have not received one phone from the store manager. Avoid this store!!!!
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September 2025 by Larry Smith
I worked with Nay and she helped me with my device. She was kind and patient with me. Would highly recommend this location.
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September 2025 by Beth Harris
Dustin did a great job with me and my situation. Two thumbs up!!
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September 2025 by Jaxkie Jowett
Awesome location. I would most def recommend this location!!!
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August 2025 by Mike C
Kris was extremely helpful with our issue. Very respectful with an approachable personality.
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August 2025 by Kevin Foley
i was in the store this morning and spoke with DARIAN and CANADA about an issue i was having with my phone. They were more helpful in 10 minutes than other stores and Best Buy have been in the last 3 days. Prior to today i was told the only way to unlock my phone was to go to Apple that is 40 miles away. Iwant to thank them again for the great service I will be back
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August 2025 by Corey Dunlop
My daughter broke her phone. Canada went above and beyond to help us out. Limited budget, limited time, he took control, made everything super easy and relaxed. Best experience at any phone store in Fairview Heights, Ever! Thank you.
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August 2025 by Elton
Didn’t have to wait at all. Shamari my salesman was just great at helping me get exactly what I needed. Thank you very much!
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July 2025 by Tommie Liddell
Great experience, great group of individuals, highly recommend if you want great service go to the Fairview Heights Location!!!!
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July 2025 by Frank Whipps
got the job done but certainly not very friendly.
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June 2025 by Marc Adams
A1 service everytime I've visited that site!
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June 2025 by Erika Thompson Gilyard
I had an extremely disappointing experience at the AT&T store in Fairview Heights, IL. The evening manager on duty — unfortunately, I did not catch his name — was shockingly rude and dismissive. His lack of professionalism and customer service skills made the entire visit frustrating and uncomfortable. I came in seeking help and left feeling completely disrespected. AT&T should take a serious look at who they’re putting in charge during evening hours. I expect far better from a company of this size.
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June 2025 by TR Arterburn
⭐⭐⭐⭐⭐
Outstanding Service from Canada at AT&T Fairview Heights
If you’re heading to the AT&T store in Fairview Heights, do yourself a favor and ask for Canada. I rarely take time to leave reviews, but this level of service deserves recognition. Canada didn’t just meet expectations—he absolutely crushed them.
From the moment I walked in, he greeted me with professionalism, genuine enthusiasm, and a no-pressure approach. He listened carefully to what I needed, explained all my options without pushing unnecessary add-ons, and broke everything down in a way that was easy to understand. Whether you’re upgrading your phone, switching plans, or dealing with tech issues, Canada knows his stuff and makes the entire process smooth.
What really stood out was his patience and problem-solving. I came in with a billing issue that had dragged on for weeks, and within minutes, Canada had a clear plan, called the right department, and resolved it while I was still in the store. He turned what had been a frustrating experience into a genuinely positive one.
It’s rare to find someone who’s both incredibly knowledgeable and genuinely kind. Canada treats customers like people, not transactions, and that alone sets him apart in a world of rushed service. You can tell he takes pride in helping others and making sure they leave satisfied.
I left the store not just with a better phone plan, but with total confidence in AT&T again—and that’s 100% thanks to Canada. If you want top-tier service with zero hassle, he’s your guy.
Highly recommend. Ask for Canada—you’ll be glad you did.
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April 2025 by Chasity Burgett
Horrible service!! They don’t deserve to be open.
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April 2025 by Brittany Ramage
Ask for Canada if he is available, he is truly a gem!!
