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November 2023 by Jeff
Great service! I’ve had new tires done here on a few vehicles, and also a patch. Staff has always been honest and knowledgeable. I walked in to get a tire patched and was out quickly. I’ll continue to bring my vehicles here!
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November 2023 by Patty Depper
The manager was very rude and would not accept a competitor’s coupon. I have had my car serviced here for 17 years. I would think he would be kind to a loyal customer. Clearly he missed the customer service training module. I won’t be back.
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October 2023 by J Dirty
The people that work here costed me thousands of dollars and way too much time by miss diagnosing my car so all I can say is NEVER GO HERE. The people here are very bad at their jobs, they don’t know what they’re doing, and they don’t care about you or your time. I would take my car to a random homeless guy on the street before these people. Please save yourself and go literally anywhere else… I wish someone would have told me this before I went
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September 2023 by Yulandra T
I had the absolute worst experiences ever in dealing with this facility. If I could bypass having to rate my experience at all, it would not get not even 1 star. I’d already paid them nearly $1300 for brakes/rotors that I didn’t believe I needed. I had just had front brakes pads put on elsewhere just a month prior; however, the manager suggested that I needed new brakes/rotors and stated that I only had one brake functioning properly. He recommended that I have them done ASAP as I was in danger and that he wouldn’t suggest I drive on away without getting them to avoid causing danger to myself or anyone else and especially since I had my young daughter with me. I allowed them to do the work at that point. Ever since they worked on my car, I’ve returned on at least 4 occasions to inform them that my TPMS was missing. I literally told them each time what the msg had indicated on top of my brakes are squealing every time I use them to come to a stop. Each time I went back, they assured me that there was no problems with my brakes (mind you, I had no squealing or msg indicators on my dash before they said I needed brakes) & to remedy the TPMS issue, they just kept saying that my air was low and they’d claim to air them up at the proper capacity. Mind you, the last time I had gone back to them, they told me that I needed air to fix the TPMS and to ride on it, yet I had just gotten 4 brand new tires 2 days prior. Eventually after going back again and advising the mgr that my TPMS light was still on, even after driving on it…he finally had come to the conclusion that I needed a new TPMS sensor and wanted to charge me $150. This is what I had told them 4 other times that my msg stated that the TPMS SENSOR was missing. I left and I contacted Corporate who suggested I take my car to another location for another opinion. Drove to that location (30 min away) and they fixed my TPMS sensor without hesitation and no charge. I’ll never patronize the Fairview Heights location.
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August 2023 by Bob M.
UPDATE 2 - we have left numerous messages for your customer service department and have STILL not received a response
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August 2023 by James Merrell
To whom it may concern!! This pass Monday I stop at the shop. Get a quote on a car AC blower motor for 2013 Ford focus SE. Your techs was all about doing it and had part in on the day they set my appointment which was Wednesday 730am. I explained many times my only car only DAY OFF!? I DRIVE 45 MINUTES one WAY HOME. BEEN DEALING WITH WITH THIS HOT WEATHER AND USING ICE BAGS KEEP on meThey set my appointment Wednesday morning was there at 730 door's open. Now get getting badYour techs for that shop was over 2 hours late was told he was setting in the court room Still no tech there put blower motors in. Finally around noon are so he shows up. Know he starts work on my car. About a hour later he comes telling people he wasn't going to be able to get it done and he wasn't going to fix it. So he said call Ford ask them easier way to get the blower motor in and told him myself take the dash apart and go that way put the motor in. This is where he says no no wasn't going fix it. Didn't trust his selfNow it's 4 hours In to it and still no AIR CONDITIONING AT ALL!!!!! This young man has know lied to me order the fan it's now just setting there. And I am out of 5 hours of my day off and with nothing!!!?WHICH MEANS KNOW DRIVING in ?100 PLUS HEAT FOR 45Minutes home!!!! It's like he didn't even care at all fix the car!!!!! Nobody there asked if we could do anything else fore like rotating tires are give me a discount pm anything on the Shop. I hope pray the owners of this shop in Fairview Heights see this is I am very very Extremely exhausted from heat and sat in that shop for almost 5 hours and came out with no working AC AT ALL. BUT OF OT WAS ONE THERE FAMILY members I 100 percent know they would fix that AC BLOWER MOTOR FOR THERE CAR!!! I will not give up on this issue.JAMES D MERRELL
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August 2023 by Mary Merod
I purchased 4 new Yokohama Tornante tires on 8/24/23. On 8/25/23 one tire went completely flat after driving no more than 20 miles on it. When we brought the tire back in your staff said I must have hit a curb which caused tire to go flat. I told them I did not hit any curbs but they called me a liar and said there was no other possible explanation. Not that they could have possibly installed/sealed it properly or that they sold me a defective or damaged tire. So they wanted me to spend another $250 for a new tire. We took the tire to Firestone and their techs said they do not believe the amount of ‘sidewall damage’ (which more than likely was caused by my husband throwing it down in disgust at the store AFTER it went flat and he had to change it in 100 degree weather) present on the tire would have been the cause of it going completely flat. They also informed us of several other recent complaints against your store.
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August 2023 by Emily Ogden
Raishon at Tire Choice went above and beyond for us when we recently had a tire blowout on the hwy while driving cross country. We managed to get off the hwy and to a nearby parking lot not far from Tire Choice. We called a few places but Raishon took the specs of our tire over the phone, came and removed the old tire and put on a new one, all in less than an hour. The soonest a tow could get to us was 2hrs, so Raishon totally saved us. He’s a good man and we’re grateful for the outstanding service provided.
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August 2023 by Charisse Woods
I came to get an alignment. Raishon and the staff was friendly and attentive. The facility is clean and maintained well. I will be back for other services I may need for my vehicle.
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August 2023 by Vincent 03
Very kind, friendly. David was the one who help us he was so kind and went out of his way for us and we greatly appreciated it since we were in a bind.
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June 2023 by Tamara Park
Stopped in during a long trip because the engine started making an awful noise. They got us in right away and diagnosed the problem and we were back on the road within an hour. Great guys and super helpful!
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April 2023 by Greg Chamberlain
Friendly, but too much extraneous stuff taking place. Took way more time and effort to get repair completed.A 30-minute to and hour repair cost me almost 6 hours in time because of a parts error from the parts dealer.This is not the fault of the shop, but when you are pressed for time, then as a customer, it's everyone involved that is at fault.However, the staff is professional.No way to do so above, but I rate them 3.50 stars for this time.
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April 2023 by Dwight Bryant
Stopped by on Saturday 18 March 2023 for an oil change and services that comes with the oil change. They took my vehicle right away, being business was slow. The sales technician said it would take about 35 minutes, but it didn’t. Upon receiving my vehicle after paying my bill, and noticed my center console had been accessed. Chalked it up to them looking for my wheel lock key. About 30 minutes while putting gas in my vehicle, I checked my trunk for the key, it was missing. I called the store and informed the manager that it was missing, he apologized and said the have it there. Needless to say when I returned, I was given the wrong key. I returned by, gave it back. But they couldn’t locate my key in less than an hour. After several calls and stopping by 24 hours later and trying to give them enough to find, they still couldn’t. The technician stated he spoke with the big boss and they were going to order a new wheel lock kit from the dealership on Monday 20 March 2023. If they follow through, I’ll change my review number. I’ve been coming to this facility for the past 13 years, right now I’m totally disappointed. Waiting patiently for satisfaction.
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March 2023 by Jim Pomatto
I had a flat and could not get the tire off to put on the spare due to rounded off lug nuts. I was able to get the van across the street and they took it from there. Our mechanic, Keith did an amazing job! He is very professional and took time to answer my questions and made sure I understood my options. The manager and staff also did a superb job explaining things and was able to apply a discount I has not known about. I wish I could give more than 5 stars! This is an honest shop that delivers quality work at a fair price.
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February 2023 by Jim P.
My van got a flat and I rounded off several lug nuts trying to change the tire. I was able to air it up enough to get it over to the shop. The staff here is amazing and took the time to listen to what I had to say and offer options. Our mechanic, Keith did a fantastic job and got us back on the road. This is an honest shop that does quality work at a fair price. I will definitely be back.
