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January 2024 by Matt
Friendly help
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December 2023 by Jeff Rohde
I made an online purchase and a few hours later determined I ordered the wrong battery. So, I tried to cancel online…cancellation is not available online. So, I called the store to cancel, they said I’d have to personally come into the store for a refund since the purchase was made on my credit card. All this for $4.86! I told the sales attendant that if I order online, I should be able to cancel online. The drive to the store would cost me more in gas than the refund total. So I guess I’ll just write it off. I will never do business here again!!!
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December 2023 by Janel Smith
Their Employee provided EXCELLENT customer service!!!He was very welcoming, down-to-Earth, and knowledgeable!Also, the store was very clean and neatly organized; I definitely recommend!
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December 2023 by Thomas Stephens
Helpful staff .fast service. Good price.
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October 2023 by Cindy Chi
I brought in a battery for my dad’s electric scooter. The gentleman were soooo helpful, knowledgeable and friendly! Great customer service!
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October 2023 by Ken Bass
Gigantic inventory!! Great selection and a well laid out store. Convenient location and lots of parking. Jim is thoroughly knowledgeable about the store's products and services? This facility and technicians provide a unique service of rekeying car/truck fobs and matching them to the vehicle's master control module at a decent price!! ??
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October 2023 by JD Winty
Jim is great but all the staff are really helpful and friendly and the service is great. Ace Hardware won't cut a key blank you got from somewhere else, True hardware messed up a flip key badly but Batteries plus service was top notch and did what other could not accomplish rather easily. Outside of going to a locksmith like Metro, you can't go wrong with BP!
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August 2023 by Brenee' Bae
Went here to get my daughter's screen fixed and now her phone won't charge through the port. Then the guy who fixed her phone started talking about it was wet lines and something else but her phone was charging and working well with the cracked screen. Didn't give me the 10 dollars off coupon code which was on the little flyer that was at the desk in stacks and I had one. I will not recommend this location to anyone. Being that an iPhone 8 is supposedly waterproof it wasn't a problem.
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August 2023 by M Petroff
Friendly and knowledgeable employees plus great service!
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July 2023 by Lynn Hoffman
Thank You to the staff at Batteries Plus in Fairview Heights! I appreciated the quick arrival of the battery! ?
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July 2023 by Ric
Ordered a replacement remote for my Subaru at a great price. When it came in they notified me and the process of cutting and programming of the key was smooth and seemless. I think the technician was Steven. He was great and explained the process as he completed the work. This is the place that you want to go to.
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June 2023 by Jeremy Ross
Made appointment on their website. Got an email confirmation of the appointment. Next morning I got a text confirmation of my appointment. So…they have my email address and my number correct.I show up for my appointment to be told they don’t stock the battery for my phone (I had to enter exactly what I was coming in for when I set the appointment) and that they had tried “repeatedly” to get hold of me the day before. No voicemail, no email, no missed calls. How odd…they texted me 2 hours before my appointment time to confirm my appointment but the prior day they couldn’t get hold of me.Wasted trip EXCEPT that the cell phone repair (CPR) across the street worked me in.I’ve used Batteries Plus in another area and it was a positive experience. This might just be one bad employee in this store…but I won’t be back.
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May 2023 by Douglas H.
My Iphone battery was slowly dying. I was going on vacation and wanted to get this resolved before we left. i had a great experience with another Batteries Plus in another area, so I went on the website for Fairview Heights and they had an appointment at 9:30 the next morning.I got a confirmation email immediately that said my appointment was set. I also received a text at 7 AM the next morning saying my appointment was set.I got there at 9:15 and was met with "we tried calling you twice yesterday to tell you we didn't have your battery in stock". I confirmed the number they had was correct (not remembering they had texted me 2 hours prior) and it was. No voicemail, no missed calls, confirmed they had the correct number. Their story didn't add up...I would have been fine if they would have just owned the mistake and admitted they dropped the ball.I went to the cell phone repair store across the street (CPR), they got me right in without an appointment and my phone works great.
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May 2023 by Lalonhi Kaonohi
I just called up there and asked if they had any BNP2700B batteries. I looked on their web site and they showed a few different brands ranging in price $6.50 to $8.50 he said he did'nt think they carried them and that they could make one depending on the wiring coming off of them. I asked him how much and he told me $15.00 I asked him if he honors the price on his web site and he said he didnt know. If he doesnt know and he works there. Then who does know? I am thinking they need to train their employees better and to be more informed about the cost of their products. I needed 19 of them. Maybe to him or batteriy Pus that is not enough money to service a customer. Oh, I am also a commercial account customer of theirs. Now, image my conversation about battery Plus when the subject comes up. I mean this with the up most respect because if I owned or managed this store I would of been disappointed with the customer service.
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December 2022 by Ronald Blackwell
Clean, fast, friendly. During the time I was at the store I was able to witness several customer interactions. Always professional, fast, friendly. Other than myself I believe every customer was in and out in no more than 5 minutes.
