-
December 2023 by Jeff S.
The owner is a POS. He is a liar and a snake. I would steer clear of this minutia show. He failed to uphold his end of an agreement and then tried to blame me and call me a liar. Trash.
-
October 2023 by Doug LeGrand
No employee at drop off time as they were delivering a vehicle. The door was locked. Dropped keys into a lock box only to remember seconds later that i hadn’t filled the gas tank. We incurred a hefty fee. No way to get keys back without an employee there.
-
October 2023 by Sam Kinman
Despite their computer being down the agent made the checking process easy and painless. Great customer service. I highly recommend this location.
-
September 2023 by Margaret Corrow
The agent was very patient and helpful when I needed to change the time I picked up the vehicle. I appreciated his help very much.
-
August 2023 by Marquita Fair
Do not rent a car from here! We rented a car and it was dirty, had an hole in the floor and smell like smoke. The owner was very rude. I will never rent with Budget again!
-
July 2023 by Scott Kuhl
The car we got in smelled like smoke. This is a small location, so they did not have any other cars. They have multiple different closed signs in case the person on duty (only 1 for both Avis and Budget) is in the bathroom, washing a car, getting an oil change, away, etc. The agent on duty was rude. He asked if this was my first rental with them, I said yes and my last. Then he said he was going to call my company and complain about me. Now that is hostile customer service.
-
July 2023 by Zachariah Lusk
Don't do it? The reviews are correct. The car was not in good shape. Had 45,000 miles needed an oil change. But even corporate budget customer service was terrible. I called to extend my rental a day the customer service person said it was cheaper to keep it a week (which was 2 extra days) so I did that and then budget charged me an extension of 40$ per day. I would have taken in back the day before had I know. UGH! Never again will I do business with any company with BUDGET in the name
-
July 2023 by Bill Lee
Abdi at the Fairview Heights, Il., store is great to work with. He goes above and beyond to make the customer happy. I have already booked another rental.
-
July 2023 by Rob
Abdirizaq was awesome. Great customer service, great overall experience and a fantastic price.
-
July 2023 by Gina
Abdirizaq was fantastic! He was professional, kind, and very efficient. The pick-up and drop-off was fast and easy. We received exactly what we reserved, and our rental experience was flawless!
-
June 2023 by Pamela Doverspike
Second time renting from here. And it's has been an easy process. Very efficient employees. Will rent here again
-
April 2023 by ayriel lester
I highly recommend this budget. The manager/operator Ab was great. He has great customer service skills and he went on and beyond to make sure everything was great. The computer system messed up my reservation and he was very patient and helpful in making sure everything was taken care of. I am extremely satisfied with the service I recieved.
-
March 2023 by Fred Bishop
Great vehicleGreat serviceAbdi was a pleasure to work with and professionalI would highly recommend Budget and Abdi in particular!! “10”
-
December 2022 by Darrell M.
The only reason I am giving this location 1 star is there is not an option for zero. I rented a car for two months, my company car is being repaired. Pick up was no problem, the lady at the counter was beyond fantastic! Fast forward 6 weeks. First, i get a call from the "owner" of this location, threatening to have the car impounded because it was over due. I explained i had it until the end of the month, gave him my confirmation #. He did not apologize for the call, just blamed the lady at check in, saying she did it wrong. He called again a few days before car was due, making sure i was bringing it back. I took car back a day early because of his calls. I return call and he tells me he is charging $250 cleaning fee because he doesn't have a car wash. What? I have never had to clean a rental before returning. He then says it is full of dog hair. Wow! I dont even own a dog! I told him i would never rent from this location again and i would be contacting Budget. He said, i don't care, I am the owner. DO NOT RENT from this location!
-
December 2022 by Shannon Church
People are so quick to write a negative review, the gentleman behind the counter was polite and friendly, the SUV is clean, full of fuel, and no damage. I would recommend this place to anyone renting a vehicle in the area.
