-
January 2024 by Jennifer Chesney
Rude and couldn't or should I say wouldn't help with print issue. I was there 10 minutes or so, asked for help 3 times......Went to office max and got instant help was out of there in less than 3 minuted
-
October 2023 by Michael Boland
Friendly and very helpful, poor internet or wifi inside the building had to go outside to make my phone send for the label.all and all very respectful employees ?
-
September 2023 by Tonja Johnson
I was able to return my package quite easily. The young lady working at the counter was both helpful and efficient with combining my 2 boxes of returned items into 1 box. However, I was told that it is their stores policy to not throw away or recycle empty boxes. Yes, you read that right. I was told I had to take the small 3 inch x 3 inch box back "to my house" in order to dispose of it. It makes absolutely no sense to me. There are recycle bins all around said store for recycling. But they do not break down and recycle used boxes. I asked what they do with their own boxes and was told that they're all new and used for shipping. I happen to know that those boxes are delivered to said store in, you guessed it, boxes that are then considered "used". Having been in the customer service industry myself for several years, I would have never told a customer/ client that they had to take their "trash" out with them. Makes absolutely no sense. The store was clean, and the employee was nice, but their policy goes against good customer service, hence, the 2 star review.
-
August 2023 by Rickey Turner
Highly impressed with my experience at FedEx office Fairview Heights,IL. The team there seem very happy with their jobs. I was greeted by Lexi and she is the most pleasant customer service rep I dealt with anywhere I. A very long time. She is an example of a happy employee there to serve the customer.
-
May 2023 by Brandy Bookout
Beautiful store, they have everything you need! Very clean and well laid out. Additionally awesome customer service. Very friendly people to help you out!
-
May 2023 by Paula
Megan p has a bad attitude, didn’t know how to do her job by looking up an order number !
-
May 2023 by Kyle May
David was very helpful and friendly. I would recommend this location to anyone.
-
April 2023 by RichandMary M.
Great place for all your shipping needs. Everyone is so friendly. I agree with the other customer. who talked about Lexi. She is amazing! But everyone there is great and super friendly and helpful.
-
April 2023 by Carmen P.
Have never received poor customer service. Heather H. assisted me and answered my questions easily.
-
April 2023 by RON FRAUENFELDER
David immediately took ownership of our request. He is very personable and professional. We were also impressed by David’s product knowledge, as he walked us through all of the steps necessary to complete our blueprint job. OK It was quite apparent to us that David was genuinely interested in our FedEx customer care experience. Please convey to David, our sincere appreciation, Ron and Laurel.
-
March 2023 by Logan Williamson
Rhonda is the worst customer service person I have ever interacted with. Tried to refuse our shipment because the weight in the boxes was over the recommended max on the boxes. We've sent identical shipments from 5 other offices with zero issue. Wasted easily 20 minutes making a big show about how overweight our shipments were.You're charging the account by shipping weight, just do your job.
-
March 2023 by RJADES
I ship several times a week and every time, the staff are very friendly with fast service. If someone is not at the second scale and register and a line starts to form, someone comes to assist. I highly recommend this location for service.
-
March 2023 by Eddie B.
I visit the store regularly (about five times per week) and Lexi is always courteous, knowledgeable, professional, and energetic. Lexi, in my opinion, personifies what customer service representatives should be about. Frankly, I highly recommend that FedEx use Lexi as a customer service trainer.
-
March 2023 by Bonnie Deleon
Fabulous Customer Service today!! A Huge Thank you to Lexie who went above and beyond to help us today!Visit this store when you need FedEx,You won’t be disappointed!
-
February 2023 by Michael Petz
Staff was quick and courteous. Great place to ship your packages.
