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March 2024 by J C
Took my daughter there for a pair of shoes tonight. The manager Byron was horrible. He was literally huffing and puffing walking around and 3 of us were waiting for a shoe to try one. He was very rude and hateful that he had to help us. Not only was he rude, but then he started mother f'ing everything to another employee about how busy it was. Well Byron, instead of being rude and pissed that your store was busy you should be thankful that the store was full! Lazy, foul mouthed, miserable choice of a manager. Along with him not one other person working there even acknowledged that we needed a shoe to try on besides when one of the females(jazmyn maybe-had blue in her hair) finally noticed we needed help and didn't hesitate. We left and went to Journeys and they actually wanted our business. Do better. If you can't deal with customers then find another job.
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January 2024 by Angelica Lamas
I went to exchange a shirt and the store manager had the nerve to charge me the difference bc it was not on sale that day I told him that I was only exchanging the shirt I bought bc it was too big for my son so he keep arguing that that is the rule it didn’t make any sense to me I was only exchanging the shirt no other store will do that for you you just get the shirt or item that you want to exchange and exchange it really bad customer service for me at Fairview heights Illinois store don’t recommend going to that store.??????????
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December 2023 by Waffle Spice
A Worker by the name of Jazmyn helped me pick out a pair of converse. She was very patient when she had to get a bigger size. She was very professional about it all eventually we found my size and she checked me out. 10/10 give her a raise.
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June 2023 by James Jackson
Good selection but terrible service. I've been here alone and twice with my family and all 3 times the workers were a joke. There was more workers than customers but they would rather all gather in the corner and talk about their personal lives than do the job they get paid for. The other times they glare like they would rather fight than help you and on the last time when I had to interrupt them, I asked for a shoe and without even looking he immediately told me they didn't have the size we were looking for. I guess I'll just stay loyal to footlocker..
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May 2023 by Lisa Scott
The assistant manager here has a habit of accusing people of returning shoes that have been worn. Twice on two separate occasions this has happened. I was telling someone about my experience and unsurprisingly they had the same experience!! I ordered some shoes online that had been been clearly drawn on. I went it to return the DAMAGED shoes and for 5 minutes he tried to convince me that the shoes were made this way!!? No apology and no accountability. Buyers beware of shady practices by the so-called manager.
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March 2023 by David Henderson
I enjoyed my experience here. They had an amazing deal on some shoes I never would've otherwise gotten. The shoes are awesome. Service was prompt and I like how they scan the shoe and it goes to someone working in the back who brings it out. Busy store, with nice merchandise. Hoodies and sweats, half the store is shoes. I added a picture of the shoes I bought and some shoes I found rather odd, that had pockets and a fanny pack.
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March 2023 by KHADIJAH COLLINS
Helpful associate, good deals and easy checkout.
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January 2023 by Elizabeth Annette
This store needs new employees. Nobody acknowledges you when you walk in. You have to track an employee down for a size even though they’re all just standing around talking to each other. And when you finally get someone’s attention they make it seem as if you’re bothering them while they’re the employees. When I finally got my size the associate handed me one shoe and walked away with the other shoe…. How am I supposed to know if they’re comfortable if I can’t try on both??? Just shop online people. At least you won’t have to deal with awful customer service.
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December 2022 by Ryan Schmittling
The fairview heights location has the worst customer service. They need some new employees as they were very rude. We wanted to buy a pair of shoes 15 minutes before the store closed and the manager told us to come back tomorrow because they were closing even though there was a line of people checking out and plenty of time before the mall closed. We won't be going back.
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November 2022 by tanya Townsend
They should have picked better employees for the Fairview heights location..whole staff was unprofessional. Customer service is terrible
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October 2022 by Bobby and Ali George
Good spot get shoes and other sports related atire. Friends helpful staff
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June 2022 by Dimel Andrews
Friendly staff, eager to help.
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March 2022 by Dan Jenkins
Young man that was working the day I was there he was very helpful wish I knew his name has long dreads or braids. Dude deserves an atta boy
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March 2022 by marianne
Worst customer service! Walked in on a busy store and all 3 employees were just standing at the register and laughing around. There were other customers needing assistance including myself and they don’t care about helping out!
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December 2021 by Farris Bryant
Terrible location. I went to pick up my shoes and was told that they were sold. This is the second time the St Clair Square location has committed a questionable act with my items.The manager on duty "Eusehio" showed no concern about my issue and quickly offered me the number to customer service. This location should be investigated for incidents like this. I will not let this issue go. Avoid this location if possible.
