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March 2023 by CCK
I came in on 10/12 to try on some dresses for an event I have this weekend. Luckily they had a lot of dresses on clearance. I picked out a few and headed to the fitting room. The fitting room was closed, and had a sign saying “fitting rooms closed, but don’t worry we have a 30 day hassle free return policy” THATS IT. No stipulations, that’s all it said. So I figured okay, no big deal. I’ll buy the dresses and try them on in the bathroom and return the ones I don’t like to save myself another trip to the mall. I tried them on, brought back the 2 that I didn’t like. The cashier informed me that I couldn’t return the dresses because they were sale items so they were final sale. I explained to her that the sign on the fitting room doesn’t say anything about excluding sale items. If I had known I wouldn’t have bought them. She basically said there was nothing she could do. I asked to speak to a manager, and ofcourse…she was the manager. So I let her know since there was nothing she could do to to resolve my situation (ex. Return, exchange) that I would just be leaving a review instead. I asked her name to which she replied “I don’t have to give you my name.” If you believe in your policy then stand on it! don’t be scared to give me your name if you don’t think you’re doing anything wrong. I immediately contacted corporate before I even left the mall and filed a complaint and was able to return my items through the mail instead. This F21 location has always had a bad name and it’s a dying store inside of a dying mall. People only go here out of desperation last minute (like me lol) but I won’t make that mistake again. Hire some better, more friendly cashiers then maybe half your store won’t be on clearance.Grace was my original cashier and she was VERY sweet & professional. The complete opposite of her manager.Since the manager wouldn’t give me her name I don’t know who she is, but she was a bigger mixed girl, big curly hair with blonde in it.
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October 2022 by courtney K
I came in on 10/12 to try on some dresses for an event I have this weekend. Luckily they had a lot of dresses on clearance. I picked out a few and headed to the fitting room. The fitting room was closed, and had a sign saying “fitting rooms closed, but don’t worry we have a 30 day hassle free return policy” THATS IT. No stipulations, that’s all it said. So I figured okay, no big deal. I’ll buy the dresses and try them on in the bathroom and return the ones I don’t like to save myself another trip to the mall. I tried them on, brought back the 2 that I didn’t like. The cashier informed me that I couldn’t return the dresses because they were sale items so they were final sale. I explained to her that the sign on the fitting room doesn’t say anything about excluding sale items. If I had known I wouldn’t have bought them. She basically said there was nothing she could do. I asked to speak to a manager, and ofcourse…she was the manager. So I let her know since there was nothing she could do to to resolve my situation (ex. Return, exchange) that I would just be leaving a review instead. I asked her name to which she replied “I don’t have to give you my name.” If you believe in your policy then stand on it! don’t be scared to give me your name if you don’t think you’re doing anything wrong. I immediately contacted corporate before I even left the mall and filed a complaint and was able to return my items through the mail instead. This F21 location has always had a bad name and it’s a dying store inside of a dying mall. People only go here out of desperation last minute (like me lol) but I won’t make that mistake again. Hire some better, more friendly cashiers then maybe half your store won’t be on clearance.Grace was my original cashier and she was VERY sweet & professional. The complete opposite of her manager.Since the manager wouldn’t give me her name I don’t know who she is, but she was a bigger mixed girl, big curly hair with blonde in it.
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October 2022 by court k
I came in on 10/12 to try on some dresses for an event I have this weekend. Luckily they had a lot of dresses on clearance. I picked out a few and headed to the fitting room. The fitting room was closed, and had a sign saying “fitting rooms closed, but don’t worry we have a 30 day hassle free return policy” THATS IT. No stipulations, that’s all it said. So I figured okay, no big deal. I’ll buy the dresses and try them on in the bathroom and return the ones I don’t like to save myself another trip to the mall. I tried them on, brought back the 2 that I didn’t like. The cashier informed me that I couldn’t return the dresses because they were sale items so they were final sale. I explained to her that the sign on the fitting room doesn’t say anything about excluding sale items. If I had known I wouldn’t have bought them. She basically said there was nothing she could do. I asked to speak to a manager, and ofcourse…she was the manager. So I let her know since there was nothing she could do to to resolve my situation (ex. Return, exchange) that I would just be leaving a review instead. I asked her name to which she replied “I don’t have to give you my name.” If you believe in your policy then stand on it! don’t be scared to give me your name if you don’t think you’re doing anything wrong. I immediately contacted corporate before I even left the mall and filed a complaint and was able to return my items through the mail instead. This F21 location has always had a bad name and it’s a dying store inside of a dying mall. People only go here out of desperation last minute (like me lol) but I won’t make that mistake again. Hire some better, more friendly cashiers then maybe half your store won’t be on clearance.Grace was my original cashier and she was VERY sweet & professional. The complete opposite of her manager.Since the manager wouldn’t give me her name I don’t know who she is, but she was a bigger mixed girl, big curly hair with blonde in it.
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August 2022 by Ootanda Boot
This is a very well-maintained store. Every time I've been there the clothing, accessories etc are super organized.
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July 2022 by K _
This is a very well-maintained store. Every time I've been there the clothing, accessories etc are super organized.
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April 2022 by bella d
usually, i have really good experiences at this store, but i'm not sure if i should be upset about my last visit or not. i've been looking for a leather jacket for years and i came across the perfect one in the clearance. it was the only one and it was in my size. it looked good on me and i was extremely excited for it. when i went to buy it, i was told that it was put on hold and accidently got back out onto the sales floor, so i could not purchase it. i asked if i could leave my name and number in case the person ended up not buying it and they let me. i work in retail so i understand that mistakes happen, but the more i think about it, it seems like that was not the truth. how did it get back on the sales floor? what happened to the hold tag? wouldn't they be together and put somewhere with the rest of the things being held? i hope it's just a misunderstanding on my part, but it kinda makes me question the integrity of their workers. if it wasn't the truth, i feel like i've been taken advantage of because i didn't complain.
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February 2021 by GamingAaron 11
Great clothing and glad they added some men clothing and nice staff!!!
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January 2021 by Tammy Pace
Love this place
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July 2020 by J Schr
Really cute stuff at super prices.
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March 2020 by Izzy Jorn
Nice clothes
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June 2019 by Kenya Key
My daughter favorite store
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May 2019 by Mslo G
Best clothes and awesome staff. The new worker Quenlynn was very polite and helpful.
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May 2019 by laveatria Vanhook
They moved in a temporary location, much smaller and they do not carry plus size. Sales clerk stated they will restock once they move into new location.
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May 2019 by Brooklyn Davis
They didn't have any clothes that were I certain certain sizes but it was very good looking and was nice.
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May 2019 by Christian Salazar
Gf likes this place
