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February 2024 by J M
I visited your Fairview heights, IL store this morning. I had a lively experience while shopping. While waiting to check out, I overheard the store manager (white bigger guy) talking to a sales associate about everything she did wrong while ringing another customer out. He then had her signed and Intial stating that he spoke with her. After having that difficult conversation in front of 5+ customers, she rang me out.I expressed to her I was sorry he talked to her in front of customers. After she rang me out I called him over and let him know that's a conversation you have in private and not in front of customers. He told me "as the manager I'm telling you that's a conversation I didn't need to pull her to the side and have" I explained "as a customer that's a conversation you have in private" no customer wants to hear a manager telling a sales associate everything she did wrong and that she needed to push costumers to get a credit cardThe sales associates name was Camille. Lovely girl. You guys need to look at who you having running this store.
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February 2024 by Emily
Lots of fun finds but the store is so crowded w stuff.
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November 2023 by Mamie Dixson
Beautiful Xmas decorations
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September 2023 by Olivia
Since today was Labor Day I wanted to call the store just to be sure the hours were not different, James answered the phone and was just the sweetest and most hilarious person I’ve ever had the pleasure of talking to. Such a great vibe and sounds like such a fun person to be around! Thank you James for a good laugh and smile!
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September 2023 by Candi Schaefer
An amazing selection of Halloween merchandise! Everyone working on the floor and at the registers were friendly.
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August 2023 by James Curry
Love this place, always great things for the house.
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June 2023 by David Jemison
It was my first time in there. And oh my goodness that place has got everything
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June 2023 by A Noir
As always, I go in there for one thing and come out with four. It's easy of my favorite knock-about stores.
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May 2023 by D.M Ward
My advice is to put this place on your list of places to visit often, the inventory changes so frequently also each store tends to have different inventory.Usually the staff is helpful to see if other stores have things that you are looking for.
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May 2023 by S M
I went into this store to return an item I had purchased at the Brentwood location. (I had gone to that location to look for an item this location was out of) I had my receipt and the card I used to purchase the item. Not only did I have to wait in line for quit sometime ( I was the only one in line) because the cashier was setting up a credit card account with the customer she was helping but when she started to help me she was rude and acted as if I had stolen the item. How, when I had my reciept AND the debit card I had used. She kept my receipt and my return receipt while she kept looking the item over for any dings, etc.. and then retrieved a PDF scanner and was looking something up. I finally had to ask for my receipts and she was hesitant to give them to me. I asked if there was a problem and she rudely said that there usually was a tag on the bottom of the item in addition to the tag attached. I was so upset at her behavior that I wanted to get a manager. My husband wanted to just leave because he was so frustrated and felt the manager wouldnt do anything anyway. He felt that the cashier, Roselyn, was probably racist and judging us because we are a mixed couple. If so, shame on her. Home Goods must train their team to not profile people. We left when we were planning on doing more shopping. How many other customers have left for the same reason. I've been in retail management for years and I always remind my team to be respectful of every customer. Rosalyn could use a reminder!
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May 2023 by Kyria Buchanan
Love the items therefore 5 stars. The customers are a 1 star - if you're reading this and you're a customer - you're probably one of the annoying ones.
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March 2023 by Allison Cugier
I absolutely love this location. The staff are friendly and always willing to help. It is always well stocked. The store is always clean too!
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December 2022 by ROBERT HOPWOOD
Not a place that you would catch a special or a sale and seem to be particularly overpriced.
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November 2022 by Brian Camp
Super clean, friendly staff. This is a great Home Goods location.
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November 2022 by Yvonne Champlin
Again another store I enjoy shopping at .They never seem to disappoint.
