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March 2024 by Rickey B
I went to Lens Crafter in Fairview heights Illinois, St Clair Square Mall March 01, 2024 and yes I gave this establishment three stars. I was approached by a gentleman who sent me to a young lady that was sitting at a desk after we talked about my eye situation. The lady took me in the back room where the eye test were done so I thought. The lady told me to put my face against the machine while sitting down. I could see the big letters, but I had trouble seeing the smaller letters, but I noticed something was on the machine lids, and I addressed my concerns the lady took a Kleenex napkin out of a box and began wiping off the lens. However I notice the dirt or whatever it was that was still on the lens I told the lady it was still on the lens, so she wiped the lens and said that's the best I can get it. I picked up her attitude as she spoke to me while wiping off the lens with very little effort. We continued the eye examination. I was told to go to another room where the Doctor came in, and we spoke about my concern concerning the lady who took my eye examination, who had a machine with dirty on her machine lens, or some kind of particles or dust and dirt that caused my vision to be blurry. I told the doctor about how my mother took an eye examination every year and brought a new pair of glass, which I thought was ok until I missed a few years to go to my mother's house to paint and clean her chandelle I noticed my mother's glasses were like big pop bottles that she was looking through. I asked my mother what happened, and she told me every year the doctor would tell her she had to have new glasses because she needed a new prescription. My mother's eyes looking out of her glasses I thought she was from another planet. I told the doctor I've been wearing the same glasses for ten years or so and I don't want my eyes to be bad because of dirt or some kind of smudge on lenses this calls the blurriness of my eyes to be bad. As I was talking to the doctor I noticed the lens on her different kind of machines had particles and some kind of smudge that you can see clearly on the lens. I addressed my concerns and the doctor started cleaning the lens off immediately. I gave the three stars because I felt the first lady had a bad attitude, because I requested her to clean the lens. She in my opinion shouldn't be in customer service because in my opinion the customer comes first. Her laziness not wanting to clean the lens on the machines was unacceptable. Second after talking to the Doctor and we had a pleasant conversation concerning my concerns, but in my opinion all machines and lens should have been clean before I entered the examination room, and I'm just saying?
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February 2024 by Khyla Henry
Staff was great and very efficient! Ali was so nice during my pre testing and even helped me pick out glasses ! Dr. Mezzano is so sweet and made sure my exam was nothing less than exceptional. Charlene and Matt were also very helpful and didn’t hesitate to answer any questions I had. Overall experience was a 10/10. I highly recommend!
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February 2024 by Funny But Nerdy
We had a great experience. The girl that helped us yesterday was so personable and answered all of our questions.
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January 2024 by Ca Ha
We had such a great experience buying glasses frames and lenses. We were expecting a long, arduous process with very few selections. We were pleasantly surprised by the great selection and by the careful and friendly attention of Adam. We will definitely be back for our next pair!
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January 2024 by Russell Beausoleil
Charlene did a great job! Her communication between the doctor and I on glasses setup in detail was awesome!
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December 2023 by Darwin Harris
Extremely unhelpful. Visiting for the holiday. Have a valid prescription and trying to buy contacts because mine ripped. She keeps telling me they can’t “just give” me contacts for free. That’s obvious. She asked if I could come into the location to give my prescription. As a person in the eyeglasses field, why would you suggest someone who can’t see to drive in and give a paper prescription? I’m asking is there another way besides fax and walk in and was told no. Just so unhelpful.
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December 2023 by Amber Harbaugh
Ali was amazing. I walked in with my contacts dried out. She was able to help me get solution and allowed me to use the contact room.
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October 2023 by russell Rodely
Came in to get frames adjusted on a new pair of glasses I'd bought and Charlene was super helpful with that! Handled everything professionally in assessing the issue and making sure they fit correctly after she did the alterations, responded to my questions and feedback on how the glasses felt – great service and definitely recommend!
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October 2023 by Genifer Brown
I had a great experience. The opticians were friendly and helpful. The doctor was great and explained what she was doing and my testing results. There are many options for frames…I had trouble choosing! So glad I came in. ?
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October 2023 by David Hemmer
Went to the Fairview Heights store today devastated by the destruction my new puppy did to my glasses. Thinking there was no hope for the mangled frames, I put them in Charlene’s more than capable hands. Charlene was amazing …!!! Without hesitation … she went to work, quickly returning them back to their near original condition. Thanks to Charlene’s expertise and professionalism, I will be a lifelong customer of LensCrafters. Thanks Charlene..!!!
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October 2023 by L. Mo
I’ve only been using lenscrafters for about a year but I appreciate the high quality of my glasses. I love the customer service that I receive everytime I go and I really want to thank Allison for helping me today she did a great job!
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October 2023 by Dawn Wood
The staff was great. They help me pick the right frames. They made sure I got the best price for the frames I wanted. So friendly!
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August 2023 by LORI MCINTOSH
I was there today.Charlene was so helpful and kind!Excellent customer service!
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August 2023 by Matt C
Matthew G. is fantastic - I had special requests for sports with a difficult prescription and he made it happen. I've purchased 4 different pairs of lenses from him and have referred several people to him. He has earned my business.
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July 2023 by charles ham
The manager Charlene at the St.Clair Square location was absolutely great today. She listened to my concerns and while I was thinking there may not be a solution to my issue, she cared to go the extra mile. And that is scarce in a post C*v*d business world.Again. I'm very grateful for getting to work with Charlene.