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March 2023 by Monica C.
Was not greeted while entering store. Only one customer in store as I entered. There were three employees helping the one customer. I walked around the entire store,glanced at items, took my time to see if someone would acknowledge me. No assistance at all. Completely ignored. Wondering if I was the same color as the employees and one customer if I would've received the same service? Definitely won't be shopping there anymore.
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March 2023 by Amanda B
The previous negative reviews are outdated. I recently visited this location for the first time and the staff were welcoming and attentive. I will definitely be a return customer.
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March 2023 by Emily
Great store for work clothing.
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June 2022 by Amanda Bryan
The previous negative reviews are outdated. I recently visited this location for the first time and the staff were welcoming and attentive. I will definitely be a return customer.
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March 2021 by Sharon Harris
I love the Loft. I had a very nice ans friendly guy.
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October 2020 by Ronda Pryor
Dissappointing in selection of clothing.
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August 2020 by Curtis Salisbury
Went to return some items for my wife and the sales lady (tall, thin with short dark hair) gave me a lecture about how the extended window for returns was over and that we should have mailed the stuff back like she did.. blah blah blah. Apparently "the company sent out an email about the dates" which my wife never got. After getting the third degree she finally accepted the return and made it like she was doing me a favor. No wonder why my wife hates going there. She used to work for the company and says it messes with their numbers to do returns in the store so she always orders online and returns there because they have horrible customer service.
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July 2020 by Lori Hawkins
I just moved to the area and my daughter and I went to the store. I bought some items for her most-of them on sale except a romper. Within 2 hrs I saw LOFT online was having 40% off and because I was in the area I ran by to see if they would price match the romper (never had a problem getting a price match before) and the sales lady was SO RUDE! She huffed and puffed at me and told me they don't do that because online is different. I ended up returning everything and just ordering online. WHAT HORRIBLE CUSTOMER SERVICE! Just order online!
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January 2020 by Michelle Kingston
Excellent service and good quality clothing at a great price.
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December 2019 by Debra Farley
Awesome
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November 2019 by Kelly L.
I was just in the Loft. There were four employees in the store. I wasn't greeted even once. I made it through the entire store, had items in my arms AND I'm wearing clothes from The Loft (indicating I'm a customer). I found some adorable pieces today but couldn't bring myself to purchase from this location.
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October 2019 by Jessica Gerfen
I usually visit Loft biweekly, at minimum spending $300 each time. I have never attempted to return anything. However, looking at the entire line of Loft sitting in my closet and realizing there were items I never wore and one item I literally wore one time and a hole developed immediately after washing. I decided to take a few pieces back. The sales associate was incredibly condescending- to the point I took back the items and said forget it. This completely ruined my view of this store and I am not returning. I will happily spend my time and money some place that actually takes a minute to listen to their customers.
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April 2019 by Paulette Green
Overpriced & if you're not a size 0 (I'm a size 6) you're ignored.
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December 2018 by Sheila Christianson
Great variety of current styles and petite sizes. Very helpful staff.
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November 2018 by Carmenlita Pulliam
I spend a lot of my extra on here. I llove there selections
