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March 2024 by Don Dycus
So I called the store to make sure that they were accepting clothes and what kinds they were accepting an hour and a half later I get here and they proceed to tell me that they're not accepting clothes anymore did I just wasted my time riding the bus from Cahokia to Fairview Heights and that they would not be accepting any more clothes until Thursday they asked what time we called they acted like they couldn't find our call on the caller ID so we show them our phone and they proceed to say I don't know why they would tell you that we are accepting close we stopped at 1:00 p.m. well my phone call was at 1:37 p.m. so how exactly is it that I get told to bring my stuff in and then turned away and wasting my time horrible establishment I will never come to this location again
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March 2024 by Jenice Henson
There beginning to be like all stores , way to high for used cloths and you gotta be small or a size 24 because there nothing in the middle worth buying.
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March 2024 by Jocelyn Farias
if you wanna work here except to get dirty looks and comments made about you
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January 2024 by Allison Hatcher
Always find good deals. Nice clothing for cheap.
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January 2024 by Jay Banos
Great deals!
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January 2024 by Phillip Bragg
Quick service and ease of processes!
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January 2024 by Jordyn Lowery
They treat they coworkers like slave , and is very unprofessional
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November 2023 by Emily Schmidt
My experience here, today was not good. I was in and out of the store for a few hours checking on when my clothes would be ready for pick up. All 5 times I came in the store I would feel that the workers were really annoyed with me and just being flat out unfriendly I don’t wanna say rude because they weren’t rude. They were just unfriendly and did not care to answer any questions. I waited a total of 3 1/2 hours to pick up my clothes they only took a handful of items. The stuff they did purchase, was my most worn and disheveled clothing in my basket, and in the unused brand-name clothing they did not take. They said it was due to staining and something else the lady wasn’t talking loud enough for me to hear. But the clothing I got returned to me was brand new maybe worn once for a nice event and then put in my closet I just really wanted all the stuff out of there and I didn’t care what kind of price I get I just wanted it gone. The laundry basket I dropped off was neatly folded, the laundry basket I got in return the clothes were crumpled wrinkled and not taken care of while they were looking through them. The last two times I have been to Plato’s closet this exact thing has happened. The breaking point this time was when I overheard the women at the front talking about customers and their clothing. The only reason I’m not giving a one star is that the store is well-maintained and clean and very organized.
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October 2023 by K S
Friendly staff, great prices on gently used clothing. My favorite place to go for something new to wear.
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October 2023 by Mya Fumer
Love this store! Employees are always so helpful and friendly. Recommend!
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October 2023 by Jessica M.
I drop clothes off at 11 o'clock at this location, they told me 3 to 4 hours. It was almost 5 hours and they still didn't have the stuff done. I went in to look while I waited and I went to check out and the workers were saying my name while finishing my clothes. Very unprofessional and rude. Would not recommend this location
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September 2023 by Nicholas Hartman
My wife and I found some great outfits for her every day. And we even found some great outfits for a music festival, all in one trip, with great prices!
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September 2023 by Ghostlygreens 55
I have been a long time seller/purchaser with Plato’s Closet. I have NEVER been treated so badly as I was Today in Fairview Heights. I was told that if I wanted To try on a pair of timberlands I had To do it at the register. Which was fine however I have A injured hip and I had to sit in the floor and looked mortified while struggling. I then decided not to get a flannel I had the cashier hold while I tried on 2 pairs of shorts. The cashier was busy, I decided not to get the flannel and returned it to the rack. When she was available she stated “I just have to ask if you returned the shirt?” “It’s our policy” What? You don’t follow other customers around to “SEE” if they returned an item to the rack! I stated “Yes. I returned it to the rack right there” while pointing. Facts: the store was not busy. 3 people behind the main counter talking while looking over items brought in and 2 people busy hanging up clothes from the dressing room. Total shoppers =3! She accused me of shoplifting without stating “Are you stealing?”.Never in my life… time to write corporate.
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June 2023 by Kaylie Bivens
the staff there argued with us about a purse that was posted as $50, after we rang it up and our other items the girl then said it was $90.They proceeded to tell us they couldn’t sell it to us for $50 even tho that’s what is was posted for.
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April 2023 by emily
terrible customer service/rude staff and kept pushing back when they were supposed to give me money for the clothes i donated. i didn’t even get the money either. won’t be coming back