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April 2024 by Brian Emmerich
The Fairview Heights store has to be the worst Popeyes ever. I ordered online Classic Chicken Sandwich, Spicy Blackened Chicken Sandwich, Tacklebox and 2 piece chicken dinner.When I arrived at the store the doors were locked and a child was inside walking around. I got in the drive thru line and the mic system is busted so you have to sit in line for a long wait.When I got to the window after 38 minutes in line and some young girl was walking around hind the counter. The child unlocked the door so she could run out to some car and then came back and locked the door.There is a message on the drive thru window that says "MISSING FOOD, Slow Service, Rude Service Please Don't Hesitate To Report" and it is signed by the General Manager Tannisha. The phone number was wrote down but some of the numbers have been ripped off.This store appears to be not organized and no one is running it properly. The small child was allowed to lay on the counter.The Health Department probably needs to be called in to evaluate its sanitary status.I was Missing my Chicken sandwiches and the employees refuse to answer the phone.I wouldn't advise anyone to eat at this place until Ownership takes control and cleans the restaurant and employees up.What a disgrace to the Popeyes name.Kid-friendliness: Children are allowed to run around and lay on counters.
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April 2024 by Marsha Goodson
Food was missing from the order. Employees were rude and refused to check the order. They would nor answer the phone. Worst customer service ever. The food that we did get was also incorrect with sides missing.
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April 2024 by brenda vickers
Very seldom go there, but decided to go Sunday. There 8 people inside, one was a group of 4 young men already waiting for their order. One person behind the counter and others in the cooking area & cars in drive thru. They were continuing to get the 8 people's order wrong while others waited, they were arguing among themselves in front of customers (which is a very bad look) several customers walked out, after half-hour they took my order and & I waited 45 minutes for it when she handed it to me I ask her to verify my order was correct and she said yes only to get home to see it was not correct. I live about 5 minutes from there, I spent over an hour waiting. I think the disrespect your staff showed in front of customers the entire time was so unprofessional no matter what kind of day you're having, keep it in the back. Needless to say, that's my last visit. This was not my first bad experience, It was just the worst! Won't be back!
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March 2024 by Money Marro
Really workers chilling outside on the lot with no uniforms on just street clothes sign say pull up to window but when you pull up the girl just sitting in the back hiding the guys outside chilling smoking on the lot came inside and started working no hands washed or gloves NEVER WILL BE
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March 2024 by Casey Roller
Their speaker doesn’t work. There were only 4 soda flavors available, no straws, an insanely long wait even with only one person in front of me. They got my order wrong and we didn’t get any biscuits either. Asked for pies and they said they’re
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March 2024 by John Goelz
Run down restaurant. Drive thru speaker broke. Wait in drive thru to be told to come inside to pick up online order. Shrimp was old. Workers rude. I forgot how truly awful this location
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March 2024 by Tena Linse
I was nervous to eat after I saw the reviews but we had a great experience. The com system is still down but the guy at the window was quick to answer our questions and very helpful! Food came out quick and tasted great.
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March 2024 by Dave C.
Fairview Heights location is a mess and has been for a long time. Drive thru speaker still broke so you can't order till you reach the window. One of two doors to lobby broke off at hinges so locked during business hours. Most dispensers on soda machine out of order. 2 of 3 menu signs in lobby broke.
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March 2024 by Jenice Henson
Ive never visited this restaurant without them forgetting part of our food. Today it Was Oreo cheesecake . Also I didn't get a receipt but spent 47 bucks. So I have no way to return to get my stuff they forgot.
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March 2024 by Melwheezy
This is the slowest fast food place in the area they were a little faster tonight and the food was decent except my nephew said his sandwich was old and lemonade was just so so, the fries and my sandwich were great,but this place needs a major overhaul the restaurant isn’t clean and looks very old and outdated, and the wings are always out of stock when we come here.
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March 2024 by Julian M
Food is old and stale. Employees are slow and lazy. They're always out of something, drive thru is broken and they're always messing up the orders. Always dirty outside. I won't be going here ever again.
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February 2024 by bradley
The orders take forever, and are ALWAYS wrong. My family likes to order them..despite my continued warnings. Today, they reordered, due to the whole thing being wrong and it was STILL wrong when redelivered. Don't waste your time/money here.
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February 2024 by Bruce Freeman
Young ladies at Popeyes in Fairview Heights were excellent for being short staffed very polite very patient with the
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February 2024 by Mark Applegate
We just had the worst chicken ever. 8-piece spicy basket was burnt! All of the breading was dark, dark brown and had no spice whatsoever. Ordered 2 chicken sandwiches - the bread was burnt and had no sauce! The floor at the store was so slippery - and there was a super strong smell of marijuana. This was so bad, I can easily say that we will never, ever go back.
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February 2024 by edgar williams
We have been putting off Popeyes in Shiloh IL for a year because of wrong orders and old chicken today we came back hoping our experience would be better after a year but it’s worse I ordered the Garlic Parmesan chicken and found that they put it over the hot and spicy, my wife ordered 3 whole wings and discovered they gave her a three piece leg wing and breast meal we tried eating it but it wasn’t good Good bye Popeyes
