-
December 2023 by Sean Davis
Misleads home buyers with financing options. Ask me
-
August 2023 by Alexis M.
Lisa Lawary is the best, I had fraud situation with my dad's account and she sat with me for 3 hours fixing the issue. She's the best branch manager that I've ever met!!! Tell her I sent you!
-
July 2023 by jordan stelling
I am going this scott credit union a 1 star based purely on customer service performance, I have been a teller at a bank before and the way you greet your clients / customers should not be with an attitude it should be with a smile on your face and a good attitude to start and the multiple experiences I have had at this location I'd ridiculous! One teller one time told me that we can talk after I send in my money, no when someone pulls up to your drive through window , your greet them and ask how you can help them And then the girl proceeded to argue with me. And tell me they only talked to you. After you've sent your stuff in. They don't greet you which is absolutely ridiculous. Another situation I had at this Location, there's a gentleman that works at this location. Who is very, very rude disrespectful multiple times when I have come up? He is giving he issues with depositing my checks. That are normal checks that I bring all the time End Ziggy m of this location had to get involved. She did help satisfy me in the end. But just some of the employees who work here are extremely rude and do not have a good customer service attitud.
-
December 2022 by Jade G.
After using this bank for 10 years I cannot wait to leave them. This past year I have had some financial hardships after switching careers and this bank has taken more than 500 of my dollars for NSF. I have called and practically begged to have some of these removed as that is the difference between me being able to buy groceries or not and they do not care. Just in the last two weeks of December they have taken at 120 of my dollars for NSF. this bank is literally stealing from me when I can barely afford to feed myself. Do not sign up at this bank they don't care about you they just want your money
-
July 2022 by yolonda mitchell
Great service, smiling faces and always ready to help and get the job done.
-
July 2022 by Chris Stark
The Manager lied to me twice when I tried to resolve a issue that they messed up and I had to catch on my own . A 350$ mistake would’ve went by the wayside if I wouldn’t of followed up on my transaction. If you want a better bank go to FCB
-
January 2022 by Olivia H.
I love this bank! Tonight, Tianna helped me get my debit card. But she didn't just do that, she explained all the bank had to offer and helped me with 'adulting' while the card was printing. I'm not sure if she was coming off of a break, but she seemed to feel bad for me because I had been waiting after going to the wrong kiosk and came right over. I'm so thankful for her and all of the wonderful SCU staff! I am unafraid to ask silly questions because they are always willing to help.
-
June 2021 by Moriah Jennings
Extremely unknowledgeable and this is not the first time an incident like this has happened with this location. I was sent to another to deposit a check, a bank I informed the employee(which has been working there for years) I didn't have an account at and I was still instructed to go there. I'm extremely upset and now I can't get in contact with anyone from this location about how to get access to my money.
-
March 2021 by Teresa Albert
They always have friendly and efficient service.
-
June 2020 by Ted Mitchell
My first checking account almost 20 years. Now I have multiple accounts. Great job ?
-
June 2020 by Brittny Gibson
While I was banking with Scott Credit Union, my debt card was stolen and fraudulent transactions were made. It was about $200 worth. I filed a police report. The girl that stole it was arrested and charged. I filed fraud paperwork with the bank. Turned in a copy of the police report to them. I got the money credited back to my account. I ended up later closing my account with them because I moved to a different state and they didn’t have those banks around here. Some time later I noticed Scott Credit Union hit my credit report with a charge off account of $340. I called them up and they tried to tell me I never gave them a police report and never filled out the fraud paperwork which was LIES. I actually had my fiancé with me at the time I filled out all the paperwork. He still lives in the area so I called him to obtain yet another copy of the police report to give to them. I called them and they told me it was past the time frame to claim fraud and there was nothing they could do about it. Well I gave them an ear full and he brought them the paperwork. They reported a 0 balance to the credit bureaus and it is still negatively affecting my credit FIVE YEARS LATER. They promised me they would remove it and they have yet to do so. I’ve waited months and it’s still on there. I will be reporting them to the FCRA. They have damaged my credit score for 5 freakin years over something I had no control over!! Worst bank EVER.
-
June 2020 by Brittny G.
While I was banking with Scott Credit Union, my debt card was stolen and fraudulent transactions were made. It was about $200 worth. I filed a police report. The girl that stole it was arrested and charged. I filed fraud paperwork with the bank. Turned in a copy of the police report to them. I got the money credited back to my account. I ended up later closing my account with them because I moved to a different state and they didn't have those banks around here. Some time later I noticed Scott Credit Union hit my credit report with a charge off account of $340. I called them up and they tried to tell me I never gave them a police report and never filled out the fraud paperwork which was LIES. I actually had my fiancé with me at the time I filled out all the paperwork. He still lives in the area so I called him to obtain yet another copy of the police report to give to them. I called them and they told me it was past the time frame to claim fraud and there was nothing they could do about it. Well I gave them an ear full and he brought them the paperwork. They reported a 0 balance to the credit bureaus and it is still negatively affecting my credit FIVE YEARS LATER. They promised me they would remove it and they have yet to do so. I've waited months and it's still on there. I will be reporting them to the FCRA. They have damaged my credit score for 5 freakin years over something I had no control over!! Worst bank EVER.
-
November 2019 by lexi
This location is decent and the staff are helpful, but I am more impressed by Scott Credit Union in general- the company as a whole. I had a problem with a company continually charging me over draft fees and not wanting to help resolve it even though it was a problem on their end. One call to SCU and the fees were waved and I was met with incredible customer service, understanding and kindness. I've been banking with them forever and I would recommend them to anyone!
-
October 2019 by Dan Boulch
Horrible customer service look elsewhere..
-
September 2019 by Alex L.
Don't feel welcomed , it seems every time I come to this place they love not acknowledging me in line , I swear I would be next in line or second and the lead would walk off doing stuff , no , one moment, will be right with you , the line can be long , to bad for you , once I left got in my car went threw the drive thru because I noticed it was moving faster . you can just tell she's real comfortable with her job , as if she must had work there for years and not worried about being fired or customer service. This place is the most lifeless place ever, the day I joined I got that feeling from the lady in the office as if she could careless, because I invested time building a relationship with this bank the reason I'm still here is for the day I might call in a property investment loans or home loan , business loan, I'm one straw from leaving, this is the most unfriendliest place in town .
