-
March 2024 by JEF GRAY
Excellent customer service! Spectrum only wanted $10K to trench to us before charging $70 per month for the privilege of the internet. Tmobile hooked us up for $40 per month. Was in and out in 15 minutes, easy setup, and it works great. I'm a fan
-
February 2024 by Katie Bochenek
I had the pleasure of working with Lee today while getting my phone set up. He was so helpful and insightful for every question I asked (and I asked a lot). It is clear that he is well versed in his line of work and because of him, I will be coming to this store every time I need assistance. If Lee’s boss is reading this, give that man a raise.
-
February 2024 by Kevin Jones
I went in there after a horrible experience with the Glen Carbon Store. Left very happy with my new phone!
-
February 2024 by Lynne Smith
As a new customer to T-Mobile, we had a great experience with Mr. DJ Jones. Mr. Jones was very professional, knowledgeable and has excellent customer service skills. He answered all of our questions and makes you feel like there are no stupid questions. We really appreciated him.
-
February 2024 by Claribeny Rodriguez Miranda
Helpful in a timemaner!!!
-
February 2024 by Laura Gramenz
Excellent customer service! We had a complicated issue and Brandon took excellent care of us. We definitely recommend this store!
-
January 2024 by Keepingupwith Mykell
Bad customer service! Dj the worker is horrible! Very disrespectful and racist to he’s own kind. The manager Brandon was also racist! If I was you don’t go to this one go to the one in Belleville or somewhere else. Also the wait time is horrible you will be in there all day just to pay a bill! The manager let’s he’s employees be disrespectful and he doesn’t even care! Makes you not even want T-Mobile anymore! Definitely needs to work on customer service and how to communicate better. We’re helping you pay your bills you aren’t helping us! Remember that!
-
December 2023 by Joel M
Some of the worst customer service I've ever witnessed. It wasn't even directed at me. Managers and sales associates are not clear on what deals they're providing or what your plan will consist of. Looking for a new provider, seriously try anywhere else.
-
December 2023 by Maddie K.
had the greatest experience. my sister & i came in to get her phone upgraded. we had to wait for someone to then come approve the upgrade and dj, our T-Mobile Expert was extremely patient and kind! while we were there i mentioned to my sister that i was hungry and he even went out of his way to get us a salad and sweet tea. we were constantly smiling & laughing and the environment of the store was great. i couldn’t have asked for a better experience and a better blessing. i would highly recommend this store and dj to anyone
-
December 2023 by CHRISTIE COLEMAN
I worked with Henry at the Fairview Heights store and he was AWESOME!!!! He listens well and knows all about the phones and accessories.... He definitely got me and my family together....
-
December 2023 by William Stewart
Traveling through the US and needed a prepaid cell plan for my wife's phone (had a huge mess with another company before going to T-Mobile). The service was friendly and helpful and we left with what we needed. Thanks!
-
December 2023 by Robert Thomas
Lee and Aaron provided great customer service and kept the place lively! If you are in need of T-mobile services or a new phone ask for one of these individuals.
-
October 2023 by Dawn H. Young
I had a very unpleasant experience at a different location. I called this location and spoke with Brandon. When I explained my issue he INVITED me in to get the issue resolved.When I got there Don helped us. Don was very nice, professional, had us laughing and made sure our issue was resolved. As if that was not enough, Brandon came over and followed up to make sure we were happy.I cannot recommend this store enough! It is a bit of a drive for us but we will not go to any other store from now on. This location is amazing! I believe they truly care and they want to help.
-
October 2023 by Dawn Heinemeier
I tried every avenue to correct my cell phone issues. Then I went to the T-Mobile in Fairview Heights Illinois. Lee Simmons helped me fix the problem. He was polite. Professional. And attentive. Thanks!!
-
October 2023 by Shari Blakeslee
Henry was awesome! He went above and beyond for our family! He listened to our needs and wants and found a plan that worked for us. I highly recommend him and this location. We plan to be customers for a long time!
