-
October 2023 by Kameron Vrieswyk
Excellent service from one of the two gentlemen at the counter. Been to multiple banks about a ripped bill. After being turned away from two banks, the gentleman at this location responded like “yeah of course” as if to say “why wouldn’t we?” Incredible.
-
December 2022 by Matt Wilson
They don’t give their employees Xmas bonuses. Even the ones that have been there for 5+ years but the top managers get bonuses in the thousands up to millions…
-
October 2021 by Tammy W.
I work for Men's Wearhouse and use this bank daily for the company. I have been using the drive through for over a year for deposits and today's at 12:20 I went through to deposit and it was sent back to me and I was told I had to use the lobby because I had 2 deposits. He said there were several people waiting in line and I had to go to the lobby. There wasn't anyone in line and I told him that and he still refused. I don't know why today is any different from every other day for over a year. We have been using the drive thru since we reopened from pandemic. He was rude and uncalled for.
-
July 2021 by k. kitc
Good bank, wonderful customer service reps. Always their when I need them
-
January 2021 by Katie Patton
Been sitting in the drive through for over an hour with only 3 cars in front of me!! Is this real life? Slow slow slow! Horrible reviews and now I see why... what’s the point of email or calling the number you respond with under each review... just to confirm how awful this location is?
-
January 2021 by Luke Epplin
It is a 31 minute process to deposit one check. This location is my only option after 3 other locations were closed.
-
October 2020 by Amber A.
This review is NOT about US Bank as an entire company, just this branch in Fairview Heights. There is no bank slower than this one. Avoid at all cost—-especially if you’re in a hurry. The worst, the worst, the worst!
-
September 2020 by Irisi Hall
Unfortunately, this branch has been by far the most difficult and frustrating banking experience I've ever had ... I have had many issues with banks but this outdoes them all. Not only do they put you on hold for over 45 minutes just to answer a question, when you show up they make you redo paperwork you already signed because they messed up, then you wait 1.5 hours for them to print them...and the list goes on. very very terrible experience each time.
-
July 2020 by Grace Aviles
Today I had a bad experience. I was told that the bills where unorganized when I know for sure that they were organized, I was also told that I would no longer be able to make my Commercial deposits there due to the fact that they where “too large”. I have a video to prove that the bills where organized and a video to prove that she says we can no longer make deposits there. This is the second time I have had a bad experience with the same person. She keeps telling me to do the night drop but I don’t have a key and I have continuously asked about information on the key but every time I ask I get no response. The only reason why I got it this bank is because it is the nearest location to my from my house, but I think I will have to look for another bank that is professional with my money.
-
July 2020 by Verjinia B
Such rude staff. Very unhelpful and won't even let me finish my sentence before cutting me off. Would not recommend this bank.
-
June 2020 by Tom D.
Worst customer service of any business I have been too. We are regular commercial customers required to use this bank for cash deposits. They are flat out rude in the drive through, Have little care for what you need, have given torn or broken money in change orders, have given incorrect total amount sin change orders. (Make sure you count your money) You can really tell Most of the folks working here do not like. dealing with people. Occasionally they have forgotten to mute their Microphones and made very rude passive aggressive comments. If you have to go to this bank to make a deposit, the best customer service you will get is from The night drop
-
June 2020 by Center For Permanent Makeup
Moved here after unsatisfactory service of another bank years ago and could not be happier with customer service.
-
May 2020 by Jud Cirignano
This branch is worthless. Every time I call for a very simple question they tell me to call the 1-800 number. One question was what do you charge to cancel a person check. Every employee should know that.
-
April 2020 by Brendan Hogan
Fantastic experience! Knowledgeable tellers who greet you when you enter. The management went out of there way to assist me with my issues. Great Crew!
-
April 2020 by Deany
I went through the drive through and the teller was very nice. Compared to the other 4 banks I use, this one is the best. Consistent and very helpful with the customer in mind! Highly recommended ?
