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January 2024 by Jessie Rene' (J.Rene')
Always a good visit. The body mist sales are pretty good. I've just about bought them all and they all smell great! Store is always nice and nest, too. Makes me feel good when I shop here. The scents in my photo are the latest buys. They are fantastic!
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September 2023 by Candi Schaefer
Everyone was very helpful and even reminded us to check for coupons in the app!!!
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June 2023 by 4_Ever _Gr8teful
Always a good visit. The body mist sales are pretty good. I've just about bought them all and they all smell great! Store is always nice and nest, too. Makes me feel good when I shop here. The scents in my photo are the latest buys. They are fantastic!
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April 2023 by Sara Tucker
Lacey is the most amazing bra expert I’ve ever had the pleasure of talking to. She put in the effort and I am extremely grateful. She should train the whole company on how to provide excellent and extremely well informed bra recommendations.
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January 2023 by Koree Havard
I went in yesterday with my boyfriend and it was incredible I've never been sized before and Grace was super helpful in helping me find what I needed. She even double checked with me on how the fit was with the options she gave me. I would have bought all of them but I'll be back to buy more soon.
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January 2023 by Becki Wendle
Worst customer service that I've ever had at any VS store! I asked to get fitted and all 3 of the girls working looked at me like I had 3 heads. One finally did help me pick a few different styles of bras but still never fitted me! So, of course, none of them fit. I couldn't get any help so I finally walked across to JCPenney and bought 3 bras there. Shocked that they're still open with such a lack of.customer service. I won't be back!
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October 2022 by Truly Blessed
Very nice young lady helped me getting measured so I could buy some new bras that fit correctly.Lots of good sales while I was there .Definitely glad I stopped by while I was doing other shopping at the mall.
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August 2022 by CD Cass
In Fairview Heights, IL : Samantha, Z and Lacy were so helpful and nice!! Thanks again ladies!!
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August 2022 by Diana Gonzales
Great service here the workers were so helpful.
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May 2022 by Danielle Pagel
I gave three stars because I love Victoria's secret. The particular store that I went to in St Clair square mall was definitely nothing special! I had to wait almost a half an hour just to get to the register and exchange my bra. There was only one register open and only one person in line in front of me. There were other registers in the store and plenty of employees for some reason they just used one register. It was also a little annoying that the employee was trying to tell me that I should not get a DD bra as if she knew my size. Mind you, I had my infant son in a carrier so you could not even see my chest. LOL
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May 2022 by Nicole
Huuuuge shout out to SHARA, at the Belleville, Illinois St. Clair Square PINK store!! She was the absolute best, kindest, most thoughtful woman in that store! She was so patient, transparent, and considerate! She was very, very busy, but she still consistently made me feel like my problems were her problems! She NOT ONCE made my concerns, wants, or needs feel unvalidated or unimportant! She was seriously such a light for me yesterday, and I’m so grateful she helped me as thoughtfully as she did!! She continuously helped me find exactly what I felt the absolute best in! My concerns were her concerns! She treated me with such respect and dignity! She was so informative without any condescension, going above and beyond! She deserves recognition and a raise for her absolutely outstanding service!!! Every store needs more like her!! Because of her exemplary customer service, I will be coming back to this store in the future!!Unfortunately, the first associate I spoke to, initially, about exchanging my online order and getting measured was much less attentive or helpful.. I had never been in this store, and she made no attempt to describe where to go. I understand it’s no Bed Bath & Beyond, but a little more direction would’ve been appreciated. Later, she was also my cashier at checkout (cashier 3718970). Upon checking out my items, Shara told her exactly what we still needed to order to be shipped, but she forgot and began asking for my measurements, again. This is understandable, but my measurements unusually would not indicate the size we determined would fit. She kept asking for my measurements, seemingly without listening to what I said or what Shara initially, explicitly told her.. Her demeanor just seemed pretentious at each encounter, appearing inconvenienced and dismissive of my claim..
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February 2022 by Sara Gill
I went into Victoria’s Secret for the first time ever to get sized for a bra. I was so nervous to the point where I was shaking. However, Neisha was amazing and made me comfortable enough to ask more and more questions. Also, the other women helped me solve my problem by speaking to me about her experience with different pieces in the store. With her help Neisha paired me up with the perfect piece for me. I would definitely feel just fine walking into this location again. I’m so thankful for the experience!
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February 2022 by Lizzy Brown
I like the clothes but the staff is terrible here. I've been in store 3 times in the past 2 months and each time was a terrible experience in a different way. First time I went I literally had 4 people ask me if I needed help in a matter of legitimately 8 minutes. It was so over the top that an employee even asked me of I wanted them to hold my items that I had I picked out for me while I was shopping ? then the 2nd time the girl at the register acted like she was retarded or something when I asked if they had a particular item in store and the 3rd time it was a group of employees and they were super rude and were just not trying to help me. Needless to say, I've just been ordering online and will continue to order online from now on
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January 2022 by Rebecca Keller
I scored a sweet deal so I was able to restock on lotion & body spray, as well as give a couple fantastic smelling gifts. What I love most is the value of VS products from the variety of scents, luxurious lotions, to the banging bras, etc. I liked this location .
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December 2021 by Dawn Rouggly
Had some good deals today and the staff was very nice
