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September 2023 by Emily L.
If You're going to suddenly fall behind in technology and have an app that is absolutely useless all the way around, at least hire competent, somewhat friendly staff (specifically in the pharmacy) to compensate for the downhill spiral in everything else. I shouldn't have to walk in to the Walgreens three hours after my estimated time for my prescription to be ready, (according to the app that just seems to spit out a status anymore), have the arrogant pharmacy tech talk to me like I'm the fool, then wait for them to put the order through anyway and fill it within whatever time is convenient from that moment. It's funny because I used to encourage my mom to use Walgreens, always telling her that it is such a smooth process and how their so technology inclined, and that the staff always seems to have it together and how it reminded me of how a chic fila restaurant is ran . Man is that image shattered these days. Do better Walgreens!!! You have too much competition nowadays to have absolutely nothing of value to offer to your customers.
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September 2023 by Aric S.
over priced and cancels our held prescriptions. worthless customer service when they make mistakes.
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August 2023 by Jettie Y.
The Walgreens in Fairview Heights is horrible. The customer service is poor and the wait time is ridiculous for drive-thru pickup. This needs to be fixed, nobody has time to sit and wait for meds for an hour or longer. Get with taking care of this problem Walgreens or it can be a serious problem for your pharmacy.
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June 2023 by Andrew Smith
Very bad Walgreens, wife just had 9 teeth extracted, we live an hour from this Walgreens, dentist prescribed medication for her, Walgreens pharmacy said two hours which is absurd, took her home and came back 2 1/2 hrs later only to be told another hour, when I dropped prescription off the pharmacist was on a personal phone call while filling medication, you could hear her conversation. Very unprofessional.
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March 2023 by L ES
Walgreens pharmacy refused to give me my liquid medication prescribed from the Dr. I had them send it to the Fairview heights pharmacy because I thought that I was going home that day but I stayed another day.The order came from Chicago which is where I had my surgery. They claimed that it has to be confirmed by the Dr. because the order came from Chicago. It has been days and I have been taking Children’s Tylenol in higher doses because I can’t swallow pills. I will never have my medicine sent to a Walgreens pharmacy again.
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November 2022 by Raushel Bryan
Always great service and very patient, especially being short staffed.
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June 2022 by Senett B.
I went to walgreens in Fairview Heights Illinois to get 2 cans of power enfamil. I proceeded to the locked shelf to see if there was any available due to the formula shortage. When I looked, there were 6 cans of formula. I stepped from the aisle to find an employee to open the box and saw a black male walking towards me. I waved him down and asked if he could give me 2 cans. He looked at the shelf and said "Hold on one minute, I'm helping someone with the same question". Maybe one minute later, he returned and asked what I needed. I stated that I needed two cans of the enfamil. He told me "well I can't sell u any because the lady on the phone just claimed all 6 cans!" How do u allow one person to purchase 6 cans of baby formula during a nationwide shortage over the phone?? I made the statement that I was here to get the formula before the call was made and was told that doesn't matter because the person on the phone claimed it! I spoke with the lead and the store manager about the situation and was told the same thing, that they didnt wanna seem like a liar to the person buying the six cans, but its okay to allow a newborn to starve!?? There was a strict limit on toilet paper a year ago, but they are allowed to sell all of the store's 6 cans to one person!! Stupid and inconsiderate!!
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April 2022 by Mike S
Walgreens support doesn't exist.Their website to check on prescription status, from texts, has NOT WORKED for 30+ days. Now This Walgreens store Phone Number Does NOT WORK. It hangs up on you after saying "technical difficulties" just like their website has said foe over 30 days..I have 3 prescriptions that MUST BE filled. I get a text saying their are problems. Yet Walgreens does NOT HAVE a FUNCTUONING system, app included with their landlines phone even, DO NOT WORK. Click on the link, it goes to their site with with blue dots cycling then eventually says system error, technical difficulties & gives you no information about whatever is going on. Then I called the N Belt Walgreens & their phone immediately says transferring, due to technical difficulties the call might be dropped. The call disconnects immediately after this.Way different than their old phone system for the past 2+ Yeats asking what department etc....Now Walgreens just is INOPERABLE and NOT FUNCTUNING. Maybe if you go but that's hard for disabled cripple people, like myself, to do.It's Hard to do business with anyone where none of their stuff works: Phone, Internet Status checks (for many weeks)Unacceptable Walgreens is turning into Spectrum. Nothing works yet they don't even try and fix THEIR PROBLEMS that directly negatively effects the customer, which they do not seem to care about because the same PROBLEMS are still NOT FIXIED after many months! (Landline at Walgreens is newer)
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January 2022 by final squall
Pharmacy closes at 11PM, Not 12AM.
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December 2021 by James C.
TL;DR at the bottom. It was awful. My wife had her COVID booster scheduled at 12:30. Due to our own fault, we were a couple minutes late, but nothing compared to how long we waited. There is poor signage that tells you where to check in for your COVID vaccine and we waited a few minutes in the wrong spot. This is a minor issue that we had. The other Walgreens we have gone to have had clear signage. Once we get there, we waited about 20-30 minutes in line--OF NO FAULT TO THE WOMAN WORKING THE COUNTER. She was, truly, very pleasant, she was just being interrupted. When we were done with that line, the pharmacist in the cubicle took one patient in and then, once they left, he sat in the cubicle for 30 minutes. He had no indication he was taking a break or doing anything in particular, but he was just hanging out. When he came out, he had a hole in his right hand glove over his pinky that I noticed. When he finished one patient and called for the other, the same hole was there. It wasn't until I said, loudly, that there was a hole in the glove that I saw him replace his gloves and no longer call people back with the bad gloves. He also left the doors wide open until I also had to say something about patient information. When I brought this up to the store manager, Samantha, she--instead of listening--assumed that I was concerned he wasn't helping more behind the counter. That wasn't the case. She also told me she had no control over him because he doesn't work for Walgreens.We left at 2:20 pm. We waited 1 hour and 50 minutes. TL;DR: We waited nearly 2 hours for someone to be unclean and improperly taking patients. Just to be ignored by the store manager. Won't be going back.
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September 2021 by Chris
Staff was EXTREMELY helpful.
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September 2021 by Delisa SoDevine
The cashier was helpful.
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May 2021 by Chris Herrington
Staff was EXTREMELY helpful.
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January 2021 by Google user
The cashier was helpful.
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October 2019 by Julia L.
Walgreens Corp really needs to think about clearing this pharmacy out and starting fresh. Very rude & unprofessional staff. They don't seem to like their jobs at all. They do not listen nor pay attention to details. I will be switching my family to another pharmacy tomorrow once I get things corrected. Worst Walgreens pharmacy I've ever had the displeasure of dealing with. I've tried to hold out hoping it would get better but for the last 7 years it's only gotten worse.