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February 2024 by Isaiah Smith
They were very flexible with me in my moving experience which was very helpful because everything was not going according to plan as usual. So their understanding and patience was much appreciated!
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February 2024 by Jason Schauer
Expensive to buy boxes and rent a truck. They didn't have a 26 foot truck for me that I reserved a week earlier. And then they didn't have enough plastic bins for me to use
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January 2024 by Christopher Mclean
Came in here to rent a truck, walked up to the counter, and was NOT greeted by a rude Hispanic young guy who ignored me while he aimlessly scrolled on social media. Even after 5 mins of me standing directly in his face he purposefully tried to ignore me and not say a word then after a few more minutes he said “how can I help you” just to say something and when I told him I needed a truck he went back to ignoring me. However, a more well-mannered, professional associate named John came from the back, and when he saw me, he helped me get the truck I needed. Wish I got John from the start because he made the rental process smooth and easy. He completely turned what started horribly into a very palatable experience overall.
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October 2023 by Frank D. (Frank D)
Wait and wait.. one employee.. renting trailers and vans..20 min per ... 3 people in line an hour???
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August 2023 by Cheryl Newbanks
Everything they told us was a lie! They said they would put a hold on our card for $1,000 and they wouldn't charge it until we got back. That's was so we could pay with a different card when we got back. They immediately charged $1,001 the next day! Next, we told them we didn't need their insurance because we had our own insurance, when we got back they charged us $286 for insurance anyway and wouldn't remove the charge. If I could give them no stars I would. SCAMMERS BUYER BEWARE!
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August 2023 by Amber LaBrizzi
I always love renting UHauls but this location is a scam. They do not report the correct gas or mileage at the time of pickup and then they put you through to customer service to file the discrepancy. Scammed me out of gas and mileage! This location overcharges and the manager is beyond rude. I recommend the North Ave location better!Update: Customer service rectified the situation thank goodness for them!
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July 2023 by Dan Ganschow
Everyone I came into contact with was very nice and extremely helpful.
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May 2023 by Dylan Rubio
Terrible. They charged my card 6 times for a total of over $400 when It was only supposed to be once. They blamed it on my card but the money kept getting taken out. The money still has yet to be refunded to my account. PLEASE avoid this place !!
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April 2023 by Travis Chatfield
Mike at the front desk helped me out of multiple binds. thank you guys.
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September 2022 by Kathy D.
Went this morning for boxes and three other people were in the store and the guy behind the counter is on The phone ignoring everyone. I left. I mean you have three people standing there. Say something. I'll be right with you. Anything
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August 2022 by M. Smith
The employees refuse to fill propane tanks when it’s colder, snowy, getting dark, or just because they don’t feel like working. Horrible customer service and lazy employees, and manager (Mike) is fine with it.
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August 2022 by Joseph Max
We needed a truck ASAP. And they had the perfect truck.So we're glad that we went to this place. And the price was SO-SO. I guess it all worked out fine.????????????
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August 2022 by gerald bawisk
Never has anybody working. It might be staffed, but nobody that works here works.also it taking more then 25 min for propane is crazy. Probably bc you all forget about people that you all told to wait. Like plz for the people that read this, stay away.
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April 2022 by Caroline Hayford
Don’t leave until you’ve checked everything. Just had to drive 30 minutes back to the store because they didn’t give me all of the boxes that I prepaid for
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April 2022 by Moses Williams
I went to this establishment to complete a reservation and apparently I was not their type of customer. One person referred to me as "the black guy" and his coworker sealed the deal by stating "she did not want to serve me anyway". I guess I interrupted her cell phone call. The young lady was a poor representation of the establishment.
