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September 2024 by Bri Richmond
Today was my first time coming in to get serviced, and I cannot express how amazing the whole team was!! Everyone was so nice AND helpful. They even have cold and hot refreshments in the lobby. I had much anxiety about finding a good place to get work done on my new car. They all made the experience amazing, I’ll definitely be coming back whenever I need anything else!! Small town business at its absolute FINEST ☺️
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August 2024 by April Morgano
What a great place to call. I wish the world had more of these folks in their place of business. Thank you for being gracious and kind to me when I called.
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August 2024 by Alexya Roberts
I went to them for two new tires and they were able to find some cheaper than Discount Tires. They mounted and balanced them and was able to even pick my car up from my work. They had it done really quickly and they were very professional about it as well.
I had to come back and get the two other tires for my vehicle with an alignment as well. Both times they were very accommodating and professional. I feel like their prices were very fair and they had my car back as good as new once they were finished with it. My techs name was Jeremy and the person I went through to get estimates and come into contact with was Felicia. Thank you for your help!
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July 2024 by Tim Grove
Rieger goes the extra mile -- literally, in my case
On the afternoon of Friday, June 21, as I headed north on Illinois 47 to my grandson's first birthday, the crankshaft on my vehicle locked up near Forrest, Illinois. Illinois 47 is a terrific alternate route but it is farmland mostly with a few small towns along the way. Desperate, I Googled auto service in Forrest, Illinois and only Rieger Motors Sales and Service showed up with an average of 4.8 stars in two dozen customer reviews. I called and service advisor Wes answered. A brief time later, Rieger owner Kirk Ettelman drove his tow trailer the "extra mile" to my vehicle and promptly transported it to the shop. Kirk was friendly and supportive of my situation. A technician at Rieger named Steve diagnosed the problem. It was not fixable. Wes and Felicia, another service advisor, fixed me up with a rental vehicle and soon enough, I was on my way. I am so grateful to Rieger and its very hospitable employees for their kind and professional help.
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July 2024 by Kathleen Whaley
Wes and Justin were so helpful, thorough, and so reasonably priced. I highly recommend Rieger Motors!
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July 2024 by Sharon Matuszewski
This place is awesome!!! Wes actually came to Pontiac to pick my car up so they could work on it and brought it back. He definitely went above and beyond to make sure the job got done. I've been here a couple of times and every time was an awesome experience! The customer service they provide is TOP notch!! Greg, the mechanic made sure everything worked as it should before returning my car, which is a relief. I totally recommend Rieger Motors!! Thank you again!!!
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July 2024 by Mariah Bedford
Was a great experience and the job was well done I had help from Anthony and he does customer service well I felt like my concerns were heard. I have been coming here for the last 3 months for things my car needs repairs for and I’m glad it’s near my home!
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July 2024 by Ronica Patel
I went in unexpectedly as I got a flat about 10 miles away, but the kindness of a stranger put me on the path to Riegers. Thankful to the gentleman for changing the tire and giving me the recommendation. He said they would treat me right and provide service at a fair price. Once I got to Riegers, Wes greeted me and ensured me he would try to help in any way he and his team could. When they learned they could not fix the tire, he drove to another location to get one that would work for my car and help me get home. Anthony worked on the car, and despite the challenges, they were done quickly. What could've been a horrible day ended up not so bad because of the top notch customer service and communication from this team! Icing on the cake was a voucher for a free car wash and cinnamon rolls since I was a first time customer! Thank you to the Rieger team, your customer service was beyond expectations!
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June 2024 by Jesse Brown
Once again Reiger’s made my life soooo much easier. Felicia in front was incredible. All it took was a phone call and she got me in & taken care of. Jermey walked me through everything he did and had me on the road in no time
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June 2024 by Wen B
Felicia and Wes were excellent in helping me with the breaks, Jeremy completed the job fast and was also extremely helpful, would definitely recommend for any car repairs!
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June 2024 by RYAN FICCA
Hands down one of the best places I've ever gotten my car serviced Felicia was very nice and friendly at the counter they have great customer service they were even able to get my car while I was at work to have it serviced so no hassle
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May 2024 by Thomas LaBrenz
We had the unfortunate incident of hitting a pothole on I-55 in central Illinois and destroying a tire. Since the car had run flat tires, we had no spare. We contacted Rieger Motors, and after being towed to their location, they went far out of their way to get our car repaired, including sending an employee to another town to get the right tire. I can’t say enough about their service quality. I would highly recommend them.
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May 2024 by Terry Bishop
I have a 1986 International dump truck. Not a lot of places are even willing to attempt to service it. Felicia went above and beyond finding a motor for it, sent somebody to Kansas city to pick it up. And Pedro installed it and has it running like a top. Highly recommend
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May 2024 by Evan Lerman
I drive 38 miles because their service is the best
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May 2024 by Tim Pellegrini
We were very impressed with Rieger Motors and particularly with Felicia.
We live in Champaign and were traveling to Oak Park on a Saturday when a radiator hose broke in our F-150 just as we were coming into Forrest. We limped into Casey's to ask if there was a repair shop and they told us to go to Rieger Motors across the street. I called them and Felicia answered, and I told her what happened, and that the engine temp was like 270 degrees so I can't get to her/will need a tow. She quickly told me how F-150's have a three-stage system on overheating, and I'd be fine driving it over.
It was me, my wife and our 6-month-old daughter in the truck. Felicia immediately popped the hood and literally crawled into the engine compartment to diagnose the problem and see if she could fix it right then and there. Did I mention it was Saturday?
She told us she can't fix it due to needing parts but gave us a loaner for free. The staff at Reiger even helped us move our stuff from the truck to the loaner including the car seat and securing it.
Overall great service. Honest. Helpful. Felicia was so great.
