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December 2023 by Allysa Peete
I have not even been able to use any money within my account in the 3 weeks it’s been open. They put my account on hold for trying to deposit a check and said it can be on hold for up to 14 days. Then my direct deposit was sent to that bank and I have no way of receiving it. I’m closing this bank account immediately it’s a scam. Stick with USAA or Chase.
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October 2023 by Ryan Small
ATM not accepting transactions, Chase down the street was.
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May 2023 by Chris S
First thing that comes to my mind is a total incompetency, it's not about long lines or a cranky teller, it's about 2 mismanaged fraud cases. First case I reported first week of January 2023 to Julie, after that it was me chasing her as she did not return most of my phone calls. We finally met on February 23rd, along with the branch manager, they both quickly blamed us and our CPA, there was no clear steps outlined, just finger pointing. How do we run a business if the account is closed was never explained, we left confused and more upset. 2nd fraud case was reported to me on March 6th by Tina, Franklin WI branch Manager. She said" I did call the Fox Lake facility but no one picked up, I did leave messages for Julie and the branch manager but no one called me back" Tina did add a fraud alert to our account, but, by that time 7 fraudulent checks were cashed.Julie and the branch manager should be an imbursement to BMO, the Regional Manager and Ms. Ernie Johannson.How does a man from south side of Chicago drive to WI passing up several BMO branches and cashing 7 fraudulent checks? and 7 branches thought it was all good? Really BMO?!Cudos to Tina from Franklin WI branch for calling us.Cudos to Fritz from Barrington, who took quick steps to help us. In 10 minutes we knew what had to be done and how to get it done.Cudos to Elm Grove WI teller who read the alert, call the police and the man got arrested.We lost money from the 1st fraud. BMO paid us back for the 2nd fraud, but that's not even the point.
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February 2023 by Jack Hamilton
Jesus christ, the worst bank ever. The securtiy guard was harassing me cuz I walked over 2 see if the lady I opened my account was i . Wow u can't even walk in here without being harassed
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August 2022 by Alyssa Girten
Julie Lyon-Mink was absolutely amazing! So knowledgeable and kind! Give this lady a raise!!!!!
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October 2021 by Catfish
I was there at 9:03 a.m. on Tuesday all I needed was my card replaced (chip barely worked ). It took :45 mins to get a new card. HERES what happened ....after my old card was cut in half the computer stopped working and I could not get a new card until this was fixed first. The customer service person would not ask anyone for help even after I ask is there anyone here that can help? she stated "everyone is busy" . But she was willing to ask if I could come back sometime later that day. she restarted her computer after about :15 of saying " I don't know what happed". well after waiting for the restart and the staring at the monitor finally she decides to call the help center. another :15 mins goes by and I'm being kind on the 45 mins too.
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October 2021 by Eric Klimovich
Josefina Broglin best banker i ever hadAbsolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!
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July 2021 by EricSam
Josefina Broglin best banker i ever hadAbsolutely brilliant work, every time when i come with my question she explain and repaire my issue perfectly and very fast! Thank you Josefine!!!
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June 2021 by Drew Oker
Id give a negative if I could! Rude and unhelpful, if you like being treated poorly for wanted your own money go to this branch. Ill stick to mchenry.
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March 2021 by James Stapleton
I was there at 9:03 a.m. on Tuesday all I needed was my card replaced (chip barely worked ). It took :45 mins to get a new card. HERES what happened ....after my old card was cut in half the computer stopped working and I could not get a new card until this was fixed first. The customer service person would not ask anyone for help even after I ask is there anyone here that can help? she stated "everyone is busy" . But she was willing to ask if I could come back sometime later that day. she restarted her computer after about :15 of saying " I don't know what happed". well after waiting for the restart and the staring at the monitor finally she decides to call the help center. another :15 mins goes by and I'm being kind on the 45 mins too.
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November 2020 by Ana Aza
I really felt like discrimination here, very terrible experience. Not recommended
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September 2020 by Roy Jackson
Your hours are terrible they’re only open one it’s hard to get there and then when you get there there’s 40 people in line because there’s not enough people inside taking care of the people seriously thinking of changing banks
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May 2020 by Peter Romanowski
Not even change for $20 if you don't have account. Unbelievable!
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November 2019 by Kenneth Moe
Absolutely the worst chain of banks I have ever had to deal with. Iv cashed 6 checks with them and EVERY SINGLE TIME I have to deal with something different. First time wasn't too bad just took too long, did not ask me for more then one i.d then next week I'm asked for 2 forms of i.d whatever, I give them my company i.d that says the company name on it same as the checks they had to call and look stuff up and call again it took them 30 min to cash a freaking check. Are you kidding me, then week after I'm told I can't use the company i.d I have to use something else. I seriously do not know how the hell people bank here, If i was raised diffrent i would probably demolish EVERY KNOWN LOCATION.
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August 2019 by David Fleming
Just wanted to change so twenty's into hundreds, they kept stating policy that if no account too bad. They looked up and saw that my wife has a loan through them but that doesn't count as an account. I was the only customer so I guess I was bothering them.
