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March 2024 by kat griggs
Not great customer service.1st person at the window that took our money, have is the wrong amount, so when we were confused about the change given back by the second person and asked what the total was the second person said "I don't know I didn't take your money"So then she went and got someone else.Who came to the window and said "you got the right change" and starting throwing out numbers and didn't even stop to understand what was happening...That the first person TOLD US THE WRONG AMOUNT.I'm extremely capable of doing math lady. Thank you very much.So then while waiting in line for them to bring out to our car....apparently the window person had given us the wrong number for our order so our order was given to the person behind us.AND OUR ORDER ISN'T RIGHT
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February 2024 by David Fleming
Wife and I had the Walleye dinner. Kind of pricey but it was good.
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February 2024 by Nelida Rivera
Excellent family
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February 2024 by Cathy Fox
Tonight I went in and ordered food. And to no surprise there was something wrong with my order. I got home and had to go back, not happy about that. I will say the manager there was nice she refunded the part of my order that was wrong and gave me a new order. When we eat in it is always good, just when I order to go it is EVERY time wrong and have to go back. So lesson learned.....check the order BEFORE leaving there.
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January 2024 by Jukeboxguy 0000
I tried something different today and it was delicious period I have never been disappointed
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January 2024 by Bartler Marble
Ok for quick lunch .
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January 2024 by B C
Slowest Culver’s I’ve ever been to. Actually they are the slowest fast food restaurant I’ve ever been to. I’ve sat in their drive thru for 20+ minutes multiple times with no other cars waiting. I was craving Culvers tonight and decided against it because I just wanted to get some food and eat it within 30 minutes of ordering it.
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September 2023 by Mark Gumbinger
Great product.Super friendly staff.Delicious hamburgers and dessert!
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August 2023 by Linda Cummings
This is hands down the worst Culver's I have ever been too. The drive thru staff is rude and ignorant! Your order comes out just as aweful...pics to follow.Do yourself a favor and drive to the Antioch Culver's for sn excellent overall experience.It will be worth the drive, and you will know what Culver's really should be like!Thr punky clerk almost had a heart attack because I asked for whip cream on top of a turtle sundae.....I should have asked for a turtle sundae the remotely look like the one plastered every where inside and out side of this Culver's!A huge waste of hard earned money!!!!I can see now by the reviews before me that they also had similar experience!
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August 2023 by John
Went there tonight ordered 3 cups of custard to go. Asked if we could have lids and put them in a bag since we walked there. Employee Bella carried 3 cups with spoons in custard and just handed them to us. No bag no holder no lids. When I asked for lids and a bag she seemed very annoyed. After a long wait she walked past us with someone else’s order, stopped briefly and tossed the lids (only 2)on the table. Still no bag as requested. At this point we gathered up everything and went up to the counter. There we received our 3rd lid and a bag and assembled everything ourselves. Bella was very rude and disrespectful. We said nothing and left.
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July 2023 by Michelle Martin
Horrible customer service!! Ordered a culvers deluxe with bacon and everything on it and a strawberry shake. when food arrived the burger had nothing on it. Waited an additional 20 minutes for the shake while 4 other groups that ordered after me got there food already! Younger manager lady was arguing with customer over ice cream. The crew just standing behind counter. Cook running food out side how is that sanitary? Highly doubt I will be back at the location ever again has definitely gone down hill the last few years
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July 2023 by cpuguy2001
My burger I specify no onion and this is the 4th time in a row my burgers been covered in onions. It doesn't matter what location if I go in or drive thru it keeps happening that's why I hardly go anymore I happens even when I avoid going a
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July 2023 by Derrick Hill
Come here often with my 5 kids.This crew is always super friendly and never messes up our order.Probably due to not having one thousand modifications like some other guests.
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July 2023 by Stephanie J.
Well there a bunch of people In the front that just blames the kitchen for everything After they left or gave the wrong order to somebody... they have all these employees in the front how is it hard to get the food out on time . One good thing is the new fryer guy he seems to be hard working every time I come on the weekends he there it's good to have somebody like that on your team that can keep up with all the fryer things that's going on back their good job to him
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July 2023 by jr jr
Terrible service at the drive through! The kids working are either goofing off at the window or the young girl manager and one other guy will stand there arguing why they can’t put 2 scoops with hot fudge in a cup even though I didn’t order any food. They waste more time arguing vs just making the dessert. The kids are lazy at the Fox Lake Culver’s! I don’t have any issues at any of the other Culver’s stores getting the desserts at the window. They just do it immediately. I talked to Zack the owner of the Fox Lake store and he said if I tell them when I order at the speaker I want it at the window that shouldn’t be a problem. I made a mistake going back to Fox Lake. Lake Zurich has no problem serving the custard at the window. Fox Lake was Terrible 3 times in 3 weeks so I won’t be going back. Maybe their service will improve when they lose more customers. I highly doubt it!
