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March 2024 by Henry Kalski
I like it
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February 2024 by louise strobel
You pay a ridiculous amount of money to have your taxes done and then when you have issues, they wash their hands of any issues. I have called the 800 customer service number, and have also asked for the manager of fox lake to give me a call back, and they dont even have the courtesy to call you back. I would not recommend you go here if you want to get your refund back in a timely manner because this is the 2nd year they caused my taxes to be delayed. Last year, they never submitted my WI taxes and after many phone calls, finally in July they submitted them. This year, they dont send in the paperwork for the WI state again, and now its delayed, and my FEDERAL taxes which have never been delayed, is sitting there and nothing being done with them after 6 weeks, and there response - NOTHING.
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February 2024 by Rick Schultz
None better.Do yourself a favor, let H & R Block handle your taxes, you will not be sorry.
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April 2023 by Dakota Krammen
They were amazing people and very fast. William celleri is a very talented guy. I can tell he cares about his work.
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April 2023 by Abi Romero
Great service they always helpful and explain everything u need to know.
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April 2023 by Liz Andersen
Have been waiting two days for a return phone call. I actually called on both days, the second day as a reminder that I was still waiting. I was told on both days that I'd get a call back.
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February 2023 by rick a
GREAT SERVICE, BUT $155.00 IS VERY HIGH
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September 2022 by Melanie Ortiz
Easy to use and very professional. Extremely satisfied
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August 2022 by Lexie Haley
I had a good experience when I dropped off my taxes 2 months ago here. Unfortunately my fiancee did not. He went there 2 days ago to drop off his taxes. Upon entering and telling the receptionist he needed to file, she looked at him like a deer in headlights, like he was speaking a foreign language and told him "we are no longer accepting returns due to being at capacity." He kindly accepted this news and left. We expected a friendly exchange with the receptionist like we have in the past but this young woman came off rude and unexperienced.
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August 2022 by Marie Friberg
Isaac Armstrong was very kind, helpful, thorough, informative to all of our questions and if he was unsure of the answer was quickly to research the answer or find someone who did , and organized. He had great customer service skills which made me feel very comfortable to conduct a very important service.
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May 2022 by Lexie Ivins
I had a good experience when I dropped off my taxes 2 months ago here. Unfortunately my fiancee did not. He went there 2 days ago to drop off his taxes. Upon entering and telling the receptionist he needed to file, she looked at him like a deer in headlights, like he was speaking a foreign language and told him "we are no longer accepting returns due to being at capacity." He kindly accepted this news and left. We expected a friendly exchange with the receptionist like we have in the past but this young woman came off rude and unexperienced.
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May 2022 by judy lynn
Drop off service only. The girl who gave me my return when it was done, explained nothing to me. I asked a couple questions I knew to ask, but the directions of filing made no sense with what I was given. My husband had to go back to get things explained. The girl was extremely inappropriately dressed and rather unprofessional.
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May 2022 by Roy McClellan
A very professional staff. They always try to explain every step they take.
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April 2022 by Marie Marshall
Isaac Armstrong was very kind, helpful, thorough, informative to all of our questions and if he was unsure of the answer was quickly to research the answer or find someone who did , and organized. He had great customer service skills which made me feel very comfortable to conduct a very important service.
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April 2022 by Kara Marselle
Ms. Herman went above and beyond walking me through the process and helping pay my federal taxes online. We are so grateful.
