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August 2023 by E R
I've really been having a hard time finding a good shop with quality service and people. I've had the same mechanic working on my cars for over 27 years. But since the move he is now well over an hour away!! I've been to a few shops in my area only to find overpriced service and big egos. Douglas Automotive not only has ASE certified mechanics but also has signage above the doorway stating "Service with Integrity" and that is exactly what you will find at this shop. They not only looked at my vehicle for free but also gave me a clear breakdown of repairs needed to keep my vehicle on the road. The service was quick and reasonable for the price. I did not walk out of here feeling ripped off. I've got an older van with well over 200k miles on it that's been driven all over the USA and the reason I've been able to do that is because I've had quality people working on my cars. Fellas I'm thankful to say the van made it down to Florida and back with no issues whatsoever! Thank you you're officially hired!!?Services: Transmission
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August 2023 by Dave Stern
As I was driving my car in the morning of 7/21/23, I heard a grinding noise. On my way home, I stopped by Douglas to see if they could take a look at it sometime that day. To my surprise, not only would they be able to look at it but they fit me in that day too. It was such a relief as I was nervous to keep driving. They corrected the brake issue. What I really like is the provide pictures so you can see what was done and what one should keep an eye on in the future. Seeing the pictures gives one a sense of trust. Very pleased with the shop and will keep returning.Service: Brake service & repair
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June 2023 by David Mullikin
We had to have a fog light assembly repaired on our rav 4. They repaired and replaced it within a day. Great service and very friendly staff. We will be returning our vehicles for service. Very happy customers.
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June 2023 by Roberta R.
Took my truck in for a needed brake job. My HULK isn't the easiest being a 1993 Ford Bronco, but they were not only able to get the job done without any other damage (he's old & rusty but still runs like a champ) but they did what they could to keep cost at a price that I could afford. They were willing to come and pick me up being fairly close. They seemed to look at everything and even figured out where my tire lock was with me forgetting to tel them. Brakws are still going great and haven't had (knock on wood) any other issues. These guys were great. With being new to the area, and being quite picky on who I let work on my HULK, they did a great job and I'd recommend others to go to Douglas Automotive too.
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June 2023 by Amanda Pearson
I can't say enough great things about this establishment. My van started making a rattle noise, I immediately pulled in on my way home. They were able to squeeze me in, throw it up on the lift and show me what it was,and what needed to be done. Thankful they made the time for my vechicle on such short notice. They even topped off my fluids.
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June 2023 by Shawn Friel
Our car needed the air conditioner system recharged. This car takes the new 1234YF refrigerant, which is expensive. They got the car in and out in a day and it was a little over $400 for the service. They listened to my concern, I think they did good work, and they were friendly.Service: Auto A/C recharge
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April 2023 by kathryn cielak
Can’t say enough good things about the folks at Douglas. Honest, helpful, fast, accommodating and fair prices. Example: we brought our old Honda Odyssey in for 200k Mile service, assuming we needed $1200 service package. Without prompting, they ran a service report and reminded us that we did most of the service with another vendor at 180k saving us $800! They could’ve kept their mouths shut and made their money but they’re honest and shoot you straight. And got it ready for us early to accommodate my son’s work schedule. You don’t find great customer service like there’s anymore!Services: General repairs & maintenance
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April 2023 by C R
Took my car for the first time to Douglas, had quite a few issues, they told exactly what was needed and how much it would cost. They fixed what I asked them, have had no issues with the car. Took my other car as well, same courtesy and professionalism and effective repairs. This has become my go to place for car services.Services: General repairs & maintenance
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April 2023 by Greg Swanson
Went in for brakes. Service was exceptional. Price was reasonable. They gave me a timeframe and stuck to it. Can’t ask for anything more than this. Always a great experience working with Douglas Automotive and will continue to take my vehicles here.
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April 2023 by Oran Ashley
A loud shout out to Shawn and his team at Douglas Automotive in Fox River Grove for exceptional service. I had a problem tire with a defective valve stem and sensor asssembly. While diagnosing the problem, they also determined a more serious safety hazard. They repaired both problems while I waited; all at a price far below than what I expected. This was my first time at Douglas and found the shop clean, well organized and staffed by knowledgeable and friendly professionals.
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April 2023 by Oran A.
This repair shop is very attentive and professional in every measure. Had a problem tire which had a defective valve stem sensor. They advised me on a more serious safety issue with the existing tire which could not be repaired. They switched out the tire and repaired the valve stem. This was all accomplished while I waited. The service was excellent and the price was far less than anticipated. Kudos to Shawn the his team. For prompt and friendly service.
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February 2023 by Faheem U.
This service shop used to be exceptional. Since new ownership took over, things seemed to have changed for the worse. Whenever you go they now recommend unnecessary repairs and services. On one of these unnecessary services on my car they ruined a perfectly running car and when I complained that it was not running right after their 'service', first they refused to acknowledge it and then suggested I take it to the dealer as they can't figure it out. So I would strongly suggest to avoid this shop now as something detrimental has changed this once impeccable repair shop.
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February 2023 by Claire Kraemer
I usually don’t do reviews but this is worthy. It’s not often to find a mechanic you trust. I’ve been taking my Ford F150 to Douglas for a few years since my factory warranty was up and I was done being scammed by Buss Ford. I can’t say enough good things! All diagnostics are repairs done in a quick order, great honest customer service. They keep me in the loop of upcoming maintenance needed on my truck and whats important to tackle now and what can wait a little which is nice when the money tree out back just ain’t producing lol. They offer a ride service too. The cost of repairs might be a bit more than others but honest repairs and 36,000 warranty on work makes it worth it. I won’t bring my truck anywhere else, very happy with Douglas Automotive.Services: Tire rotations
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January 2023 by James Proudfoot
The team at Douglas Auto are great. They are knowledgeable and professional. One of the things I appreciated most was the text I received a few weeks after my auto repairs to check on how my car was running. That is a touch you don't get everywhere. 100% recommended for your auto repair needs!Service: Engine repair
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January 2023 by Heather castaing
We used Douglas Auto to replace a tire and a flat spare tire. They kept us up to date on the car and when to expect the tire in so they can work on it. They were very professional and did a great job communicating.Service: Tires
