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December 2023 by Mitch M.
I recently purchased a $80k Truck from Currie. As part of our agreement, a spray in bed-liner was to be added. Today I brought my truck back for the install. I returned to pick my truck back up, and it was outside "drying" in the rain. Already not thrilled, I entered my brand new vehicle ( 300miles) to the immediate smell of fast food and a burger king receipt left in the cup holder for me. I then noticed around 25 more miles on the truck. I approached the manager who related the bedliner was installed 3rd party and they drove my truck to their location. I was never told my truck would be leaving the ford service facility or being used for fast food runs. I was offered an apology and "free detail" when I get the truck dirty. I will not be returning to Currie for the detail or any future services on my vehicle.
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November 2023 by Brian T.
I called and spoke with the receptionist inquiring about a 2021 and was told it was in stock. I advised I was traveling 2 hours to come purchase it. I get to the dealership an was informed that the service department sold the vehicle. They had promised to call me if said vehicle sold before I arrived. Come to find out the vehicle sold prior to the day I even called I truly feel this was a bait an switch along with false advertisement. I will never shop here again, they would have to give me a offer I couldn't walk away from for me to even consider giving them the time of day. It blows my mind how they treat their potential customers an scares me to think how they would treat a actual customer.
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September 2023 by Mrs. Achille-Edwards
Customer service reps are great, the service repairmen questionable?
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August 2023 by Don E.
Through a series of unfortunate incidents I found myself in a out of town experience with Currie Ford. Currie was extremely sympathetic and very helpful. While I was waiting for parts to be delivered I found another truck that I liked they actually cut me a great deal so I could get home and get back to my schedule. Before I found the other truck Currie treated me like a king driving me where I needed to be and updating me regularly. Very professional from the sales staff to people that drove me to were I needed to go and giving me a loaner. Can't recommend them anymore because 100% is the best I can give them. Good going for a great Ford team from the porters to the managers very pleasant experience for a visitor from out of town. I don't know how the could've treated a repeat customer any better.Thank you Currie Ford and all the employees Don Esler
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July 2023 by Guido C.
There must be a chapter in the Used Salesman's Handbook dedicated to Fathers with Daughters. I will say my salesman was polite. We drove a car and decided to buy it. But when the offer sheet was handed to me it was for asking price. And my trade-in was valued at $6000. When I questioned it, the manager came over to explain why our car was valued so low. This was insulting. We walked out. 5 hours later, CARMAX issued me a $9400 offer which I accepted. My daughter purchased a CARMAX vehicle the next day. Moral of the story: Pigs get fat. Hogs get slaughtered. Don't think we will ever return to a Currie Dealership again.
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June 2023 by Vince R.
Do NoT go here. They can not be trusted. Their work is sub-par. They even claimed that they are not a Ford service center. They merely work there and on Fords. They broke my sunroof glass. Wasn't broke when it went in. The sunroof rod. It looks open and is under warranty. They have had it almost 1 month. No one calls with updates. They lost the paperwork. No loaners or rentals available. I'm never going back here. It's a "scam likely" type center. I hope they close and have no kind words for them or the Currie motors dealer general. Last ford I'm buying And the prices of cars? These are the car salesman and women that your friends warn you about. Price switches dishonest even when confronted. You're better off going anywhere else. They prey on you and try to wear you down. They wanna run your credit, over promise and under deliver. Deceptive con artists. I hope they close. I hope Fords stock plummets. I can't say anything else. This is not a place you want to go
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June 2023 by Ahmad Q.
I had a terrible experience with this dealer for appraisal. Firstly, they were extremely unprofessional, arriving late and without any proper equipment to conduct the appraisal. They seemed to have no idea what they were doing and lacked the necessary knowledge to assess the value of my vehicle accurately.The worst part was that they gave me an extremely low appraisal value, which was not even close to the actual market value of my car. It was clear that they were trying to lowball me and take advantage of my situation.To make matters worse, they were rude and dismissive when I questioned their appraisal process and the value they had given me. They were not willing to listen to my concerns or provide any explanation for their assessment.Overall, I would not recommend this dealer for appraisal services. They were unprofessional, unprepared, and dishonest in their appraisal process. Save yourself the hassle and find a more reputable dealer to work with.
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June 2023 by Maggie S.
Every single mustang is 4k more than listed online. "For a rust package we do on all of the cars. It's mandatory." I recommended they advertise that cost online as it's misleading. I called prior as there were 3 mustangs I was interested in. I drove 1 hr 45 min total to buy a car. I WAS UNABLE TO TEST DRIVE ANY OF THEM. I tell Cornelius to please run the numbers on 2 of them with current Ford incentives going on. He tells me, "that's not how it works. You tell me which car you want and we will make the payments work for you." Considering there's $4k hidden costs when I walk in the door I want to see my out the door cost for 2 very different cars will be and I can figure out if I want to finance. There was not a single customer besides me so it's not like I came in asking the guy to clear his schedule and perform an oral tooth extraction on a Sunday!! Also, I wasn't given the opportunity to drive one there so how am I supposed to know if it's worth it for me to pay 10k more for a performance package?!? He made some comments about mustangs and if I ever drove one after I told him 3 times I owned an 05 GT v8. Whatever point he was trying to make asking me incredulously what I do for work backfired because I didn't bother telling him I deal with numbers all day as I'm an icu nurse and not only were their numbers off, I was treated like I was an idiot.Concept: a car dealership staffed only by women. The prices are as advertised, math is correct and you get politely greeted at the door, not ogled or treated like a second class citizen.
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June 2023 by Dave R.
Beware!!! My adventure started on May 19 when I went to the Currie Ford dealership in Frankfort that had a 2023 Mustang for sale. I was ready to buy it when the used car appraiser underpriced my trade-in by 4000.00 because he said my check engine light was on and it needed a lot of repairs. My check engine light has never been on. They triggered it to lowball me thinking I didn't know any better. Next day, the check engine light turned off and I traded it in at another dealership. Not trustworthy at all. Will never go back.
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May 2023 by Emmanuel S.
Ali, the manager and Josh, the salesman and tricking customers by putting the warranty tag on the visor and then telling them that it was a 'mistake' when taking the car in for service! They are misleading and not telling the truth to their customers. I doNOT recommend this dealership!
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March 2023 by Laura Wilson
Always friendly and helpful
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January 2023 by Gerry C.
Super friendly and helpful. Guided me through the purchase of my new Bronco and very communicative throughout the process back in July 2022.I recently brought my Bronco in to repair a cracked windshield, cursing my bad luck because now I had to buy a new windshield and possibly an extended repair. After working with the team Moe Yousef, Finance Manager, Jassan Latif, General Manager, Roberto Alfaro, Service Director, and John Trehey they were able to replace the windshield with no hassle. Also should mention the convenient shuttle and friendly driver who's name I didn't get. Thanks for all your help!
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January 2023 by Nezzie 69
Best place I have found for service. Roberto the service manager is very nice and gets the job done.
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January 2023 by Sharon Edwards
Customer service reps are great, the service repairmen questionable?
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December 2022 by Kurt P.
it was worse than surgery spending 7 hours in a dealership. We had spent days looking at inventory on their website and sent over our searches but we had to start over at the dealership. We made the drive because we liked the price of the Limited. One of the cheaper Limited was not for sale even though it was on their website. So we looked at another listed at $53 470 on Currie's website Stock #E9529 but was told the dealer was adding a mandatory $4000 spray mating the vechicle $57,470 which is a lot more than some out there. We tried to walk but they would not give us back our key to the vehicle we were trading in. 7 hours is too long especially when you call ahead to schedule a test drive. We also wanted to know our trade in price right at the beginning not realizing the evaluation is not based on KELLY Blue book but on what car you want to take home. We walked away with an XLT because we felt we had to so our son could eat and go to bed on time. I am not even complaint yet about the carpet coming up on a brand new car yet and sales shrugging going it might be fixable.
