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February 2024 by jianna circelli
Highly recommend Frankfort animal care center. I can’t imagine even trying to go somewhere else and getting the same personable and caring service they provide my dog (Diesel) and I. They always have the animals best interest at hand and I trust them with my dogs care wholeheartedly.
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January 2024 by Steve Grantz
This place is busy, but I have nothing but good things and good experiences at this vet. I really appreciate their care for my dog.
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December 2023 by Shirley S
DR. ZELENY is the best veterinarian you could ask for . He truly loves his work and pays great attention to matters of your furry friends. I highly recommend him.
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November 2023 by Mary Ball
I am so lucky when I moved to find such a warm, wonderful, and talented vet and staff.
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October 2023 by Atina M.
After transferring my baby from the Emergency Vet after surgery I thought I was doing the best thing for my cat. Yes, they took care of him but they seem to never be able to keep me updated. Call after call-- rudeness from staff. Staff telling me "I haven't been here for 3 days I don't know". Charged me for a pill dispenser after prescribing medication for a second time. I gave them 2 stars because they took care of my cat (so far as I am still waiting on a response from the Vet) but left me BLIND. Didn't teach me how to give my cat the medicine. Was rude to me at the counter when paying. And just because I asked for my cats records it "came across as if I wouldn't be returning". They definitely helped my cat as far as aftercare but caused me a lot of grief and anxiety when it came to knowing his condition and where he stood. Mind you the prices aren't cheap ok. They tell you they will call you and DONT!! Then when you call to check up again you are told you will be called by the doctor. She is SUPER busy with "scheduled appointments" or whatever have you as she should be-- but another Vet or someone with credentials needs to make the call backs for her. Obviously she cannot handle callbacks and appointments or else I wouldn't be making this post.
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September 2023 by Julie Van Asten
Our sweet 9 year old sweet golden retriever has a rare autoimmune disease that’s progressive and causes him to have frequent seizures. Dr. Hazekamp (sometimes Dr. Zeleny if Dr. Hazekamp isn’t available) and all the staff have been instrumental in his complex care. I have no doubt that without them, he would have been gone years ago.
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September 2023 by Dale Bock
After 35 years as a client and they won't take a new pet. They used to great not anymore.
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September 2023 by Roxanne Cantrell (Roxy)
Friendly staff . . .I dont know if making one phone call can Warrent 5 stars but the lady who answered the phone was so amazing . . . Traveling for my job Makes it hard to get appointments last minute . . I was.only in town for a few days and my rescue d9og a chihuahua named0 Gypsy. . Needed to get all her shots and be spayed and get her first makeover . .she was ( wish I could remember her name) she was diligent in looking for any opening or time avail . . To squeeze Gypsy in . . . . And then went out of her way to get me phone numbers of 3 other clinics in the area that might help. . . . Thank you. .
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September 2023 by shawn murdock
I think it’s rotten that you post yourselves as 24 hour emergency hospital and your closed on Saturday night. Thanks for the wasted time and blood of my dog
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July 2023 by Dan Mosca
I'm not exactly sure what happened to this place. Before pandemic they were amazing. It's as though they just don't care anymore. It's truly shocking considering what they used to be like! The front desk people clearly do not like dealing with the public and considering kindness and compassion is needed during stressful times with pets I wouldn't recommend this place else.
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April 2023 by Peter Stroh
They have always taken amazing care of our animals and gone above and beyond what I would expect. Amazing staff, great veterinarians, awesome care. Their pricing is very good as well.
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January 2023 by Mindy Strumpf
Not very friendly. Veterinarian seemed disinterested. Quick to say my 1 year old Yorkies needed their teeth cleaned and xrays.
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December 2022 by Christina Bettenhausen
The staff here is very friendly and I feel very thorough going over everything. Our poor dog was just recently diagnosed with diabetes and they went over everything with us, gave us practice on insulin injections, took the time to answer our questions. We’ve always been happy since we started using Frankfort Animal Care and this felt above and beyond for us.
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November 2022 by Mike Ruffolo
Used to be an awesome vet, not so much post pandemic. We’re clients for 10 years. Customer service by front desk is subpar and owner does not care how clients are treated. They got too big and are overwhelmed. They have no idea what good client service is. Find another vet that truly wants your business.
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November 2022 by Sheila M.
Was a happy client for 10 years. Post pandemic the level of customer service is horrible. front desk is unfriendly, curt and have no idea how to manage people's expectations. they could all benefit from a class in good customer service. owner doesn't care. the practice has gotten way too big and not enough resources for its size. hence the poor experiences over the last few years. we were fired as clients because of the ineptness of the front desk to communicate clearly. we have since found a better vet with enough resources to provide excellent caring service.
