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8:30AM - 5:30PM
21201 S Elsner Rd, Frankfort
Post Offices
“USPS In general over the years need to cut their revenues instead of constantly raising the costs of doing business. First thing to do in any business is to cut the FAT in the budget.”
“This is a Retail Only location, not a full post office. I was told to go to the Park Forest location for more services. Check the additional info here or the website for more info.”
“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”
“I have a practice that when I receive exceptional service, I immediately speak to a person in management to compliment the employee. Today my wife and I had to renew our passports and we needed assistance. Denishia was extremely patient, professional, and knowledgeable about the passport process. We did take the time to speak to her supervisor and manager to let the know how much we appreciated the services we received at the Matteson, Illinois post office. Thanks again Denishia!”
“Window Clerk Deborah is always so nice and helpful. She even held off on her break as she wanted to finish our transaction, even though I had stepped away to fill out the mailer label. I think the Monee Post Office is lucky to have her!”
“Excellent service , The staff has great communication, and the service is always incredibly fast. I'm always in and out in no time. Highly recommend this location!”
8:30AM - 4:30PM
185 S State St, Manhattan
Post Offices
“I have an Etsy shop so all I have to do is hand the packages to the person. I make sure he/she scans the packages and I ask for a receipt. All my orders have made is safely to their destination. I haven’t had any problems.”
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”
“Came in today on September 20, 2025 and they opened at 8:23, not 8am as stated. While we waited in the lobby for the employees to open, you could hear people laughing and cackling in the back. After the long wait, I was told that the fingerprinting clerk was not available. There were no signs no warnings that this person was would not be available for the services I needed. Then I was directed to a far away post office and Park Forest.”
“5 stars for Amy. More! All the stars for Amy who actually, truly helped us during passport appointment. Before Amy saved the day, another employee (who was immediately irritated that we existed) had turned us away, based on inaccurate & not up-to-date info about the process.
But Amy came to the rescue, confirmed what I thought I'd accurately read, and saw to the task with aplomb, cheer, & good humor. She 100% turned a sour, failed experience with my 16yo into one that brought joy & got our passport paperwork successfully on it's way. To Amy!!!”
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“I love going to the post office because im usually dropping off a fun package. I'm enthused for the recipient to receive it and I am usually given several options.
It's difficult for all of us when there's only one person working the counter.”