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November 2023 by Max D.
I went in to return a $55 gallon of primer I didn't open and didn't need because I found another unopened gallon at home that I forgot about. I didn't have my receipt, I told the returns desk guy I might have paid cash for it, I wasn't sure. He asked me three times what credit card I used. I told him if I had a credit card receipt, we'd be having a different conversation.He said he could give me a store credit, I said fine, but they come up with a price of $29.98. I said that's too big a difference as I recall paying $55 for it. I asked to speak to a manager. Next to the return cashier are boxes piled up, two employees sitting around talking. This young girl sits up a little straighter and says she's a manager. She says they give you the lowest price. I said I remember paying $55. Then she says "that's your incentive to not lose your receipt; we give you the lowest price of the item." She goes on to say: "I'm trying to help you." I asked how is that helping me? She continued to sit on the box and stared at me. I then said I'd like to talk to the store manager. Her response is "he'll tell you the same thing." So the store manager comes over, very tall man with a beard. I told him what the lady manager who cannot get up off her comfy box in the corner said to me. He said we give you the price at which it was last sold. I then went to look for this primer in the paint department, wanted to do so quickly and I figured the person at the paint desk would know. Well, no one at the paint desk at 7:30 in the evening. I did a quick walk thru, couldn't find it and went back up front. Told the store manager no one was there, he headed off in that direction. He ended up giving me a significant credit to help make up for this hassle.And about the young 20ish girl with long brown hair who says she's a manager and likes to spend her time sitting on boxes in the corner rather than even standing up to speak to a customer - may someone educate her on how to be respectful and honestly helpful to customers. And get off her butt and stand up when speaking to others. They seem overstaffed in the returns area and should have the staff that sits and chats there with other employees get up and help in other areas. Maybe they could fill in at the paint desk since that person was missing in action.
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October 2023 by Diane W.
My favorite Home Depot till today. Associate in carpet area very rude. So disappointed. Purchased carpet elsewhere and was treated so much better there.
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October 2023 by Connie L.
I purchased granite countertops and was very pleased. The price was affordable and the quality was great. The project was seamless. Great communication no problems. Associates were impeccable. Would highly recommend.
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June 2023 by Alex D.
Waiting over 30 minutes for curbside pickup with my infant. Apparently they didn't know to look at their computer screen when I had to come to ask what the issue was.
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May 2023 by Jeff R.
Good location, however there's a random bald guy with a white van who digs in the trash for peoples Home Depot receipts. this should not be allowed. who knows what he is doing with them. This needs to be stopped.
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April 2023 by Tim K.
We went in there today to get a new shower faucet/shower head. Much to our surprise the boxes of product were all wired to each other and the shelf with those anti theft hoops.There was absolutely no help to be found to release them from the shelf.We are just starting a bathroom remodel.We are going to purchase several thousand dollars in plumbing,flooring,cabinets n sink. NOT HERE if I cannot get the parts I want to buy off the shelf.Hellow LOWES!Walked in there and had people to show us what we were looking to buy. They have our business. Too bad because after the bathroom we are starting on a complete new Kitchen.Your loss not ours.
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September 2022 by Charlie W.
Home Depot (Frankfort, IL) removed my old, but working washer & dryer because we paid for haul-away and were upgrading our appliances. They could not deliver the new units because they sent the wrong size pedestals. They then refused to bring my existing units back in my house. See where they left them.This was their 3rd unsuccessful delivery attempt due to them forgetting something or sending the wrong people who could not install a pedestal washer. They were just plain awful people. They left them outside in my driveway.
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August 2022 by PJ P.
It was ok. They had what I needed and adjusted a price that was marked wrong. I tried to be friendly but the employees there REALLLY hate their job. Really brings down my enthusiasm.
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May 2022 by Kenny T.
You never need assistance in this store you will not get it. You ask for help with something. They claim they are calling whoever from that department and no one ever shows up. I've even called the store and said I need assistance in aisle blah blah blah and no one ever showed up. And now I want to purchase a $1500 product and I can't get assistance. So I want to give them my money. But they won't help me to get this product.
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January 2022 by Robert B.
I don't know if a new general manager did this or corporate. But i have seen a change the past 2 years. Items blocking the aisles causing me to knock them down with my cart. Hey moron. The aisles are big for a reasonNow no cashiers! Seriofuckingly?Literally a cashier was directing people to use the SELF checkout! Wtf are you doing? I left my cart full of items right there and left. 1 cashier told me most people that ring the self's up do not scan all items! I hope Home Depot loses there ass on theft. What a moronic idea! I live 2 blocks from here. And I drive to menards. Menards must love your self checkout idea moron depot.