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April 2023 by Mark jagiello
The absolute WORST bank we have ever dealt with!!! Closed out an IRA 3 months ago and STILL haven’t received my mothers check!! Have had nothing but lies and delays of why her check has not arrived!! Actually talked to corporate and found out manager actually lied to us about when check was mailed out!! It’s seems they are purposely not sending her check out for a 82 yr old mother with cancer and can not get to the bottom of reason or excuses from TCF IN NEW LENOX. Please please go to another bank instead of TCF for your own good
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July 2021 by Cathy Pierce
This operation advertises false hours it will say its open it will say its open until 700 pm then you show up by 625 they lie to your face and that they are closed and have put their draws away
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April 2021 by First Name Last Name
I lost my card two weeks i live an hour away. I've tried to call this bank every day for two weeks after work. Im left on hold. They do not answer their phones. Im talking about two hours the most in which I I waited. And I did this every day. Now on my only day off, I have to waste my gas and money to go to them. Because they don't know how to pick up a phone. Very unprofessional. I could understand a few times. But everyday for two weeks. No. I have to close my bank account now. I cant be dealing with a bank that does not care to stay in touch when u need
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April 2021 by Joe Bakr
It's a shame that you have to call the 800 number to speak to someone in your town branch! Then to top it off the person on the other end of the 800 number sounds like she's 7!!
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February 2021 by Guerdy Jeanty
I went to get my information updated 3 months ago. Sat in front of the customer service rep for over 45 minutes. She COPIED and FAXED all the paperwork including a copy of my DL etc., Well, as of now, my information is still the same, NOTHING has changed. Do we wonder how our personal information get stolen? TCF needs to do better and hire competent reps. This is UNACCEPTABLE!!