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March 2024 by Jasmina Mateja
They TRULY deserve a ZERO. The mailman left a "we missed you" notice IN MY MAILBOX mixed in with advertisements, etc. I was home the ENTIRE time so they NEVER went to my door but SUPER LAZY people opted to leave it my box stating they left it on my door. I did mention I have cameras and they are lying.Called the post office they told me to come in get it when I did they gave me someone ELSE's mail I am AVE they gave me ST.When I asked why they replied ST doesn't exist LOL so we left it in your box.This letter was from the IRS and when I explained it WASN'T mine they said fine no worries took it back.Now I get a letter from the IRS stating thanks for the change of address ---LOL.I had to send a letter to the IRS explaining WE ARE NOT who they are looking for and to update the address.DUMBBBBB PEOPLE AT THE POST OFFICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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February 2024 by Lea Klucinski
I absolutely dread coming here as a citizen and practice manager for a business in Frankfort. They are beyond rude, not helpful at all, and filled with misery. I love Frankfort, but this post office is beyond repair. Good luck.
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January 2024 by ludo number 9
I would give it 1 star but the employees are usually pretty decent. However, getting any information on lost/damaged package or any help at all is like pulling teeth. Also, you cannot call up and talk to someone the only way to speak to a branch employee or rep is to physically go to the brick and mortar location.
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December 2023 by sue Culik
My package was redirected from Frankfort to New Lenox for delivery. I’ll be waiting another couple of days for that. I was put on hold for over 35 minutes to be given this information. It was 2:55 pm. not rush hour. Rude and unacceptable. Once again this post office has epically failed. This time my order which reached the facility on 12-9 has vanished. “REDIRECTED”!? Hope someone enjoys that luggage. Not going to subject myself to the rudeness of the employee, and the prolonged phone wait, the last time was 35 minutes, so I had to reorder my Christmas gift. It will be Fed Ex delivered today.
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December 2023 by Frank Zaborowski
I had the privilege of speaking to Nasser at the Frankfort P.o. He expertly solved my problem in minutes, he was a joy to talk with and the P.o. is fortunate to have such a intelligent person working for them!
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December 2023 by Mike E
Great staff, smooth operation. Love the USPS. Lucky to alive.
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December 2023 by eric schander
Please make sure your employees are trained properly. Last Thursday I had an employee tell me she could not scan-in my international package and therefore not give me a receipt proving I dropped it off. I was shocked by this. I took the package and said it was ok, I would just stop at my normal post office (Tinley Park) so I could have it scanned and get a receipt like I normally do. She then informed me, with a huge attitude, that I was wrong and they won’t be able to do it either. I drove to TP post office, awaited my turn, gave the package to the young lady, she scanned it and gave me a receipt. I then asked, cuz I had to know, if there was a special system she went into to do it because at Frankfort they don’t have the same technology. She laughed and said the person at Frankfort was just lazy and didn’t want to do her job properly. Sounds about right.
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December 2023 by Deborah Talaber
Stopped our mail and checked the box on the card that will pick up,but it didn’t matter cause this post office and Mokena do want they want regardless ,my mail was not at either post office and now they say it’s out for delivery it’s 3:30 pm I’m hoping it gets here before my bank closes but I doubt it . The supervisor acts like it was my fault cause I wanted to get my mail , what a joke the P.O. has become, lived here over 30 years unfortunately it’s really gone downhill.
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October 2023 by Mickey Shah
Just renewed my daughters passport. They take photos and were very kind. We arrived 10 minutes early, and were taken exactly at our appointment time. Thank you!
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October 2023 by dramatic dee
Slowest service in town. Could use more self serve equipment and a larger pre-paid package drop box as it's always full and jammed, making it totally useless.
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August 2023 by Joanna A
Everytime I need to go the postal office I dread it simply because the staff here are so unwelcoming , and very demanding and rude. I am always very polite with a smile on and with manners and I deserve the same back. 2 ladies up front need some serious help .
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April 2023 by Camilo Oceguera
Yet another terrible experience at the Post Office. Unhelpful. One person working the desk.
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March 2023 by Doug Haduch
I gave two stars because Bob is always friendly and takes great care of me, and from what I’ve seen he takes great care the other customers as well. Unfortunately, I can’t say the same for the other people that work at this location. I’ve personally been treated poorly by other employeees and have witnessed the same to other customers. We don’t care that your federal employees, put your cell phone down, be polite, and do your job.
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January 2023 by saif humaid
Absolute trash.. and this staff represent our government smh. Unprofessional people who take this job for granted.. government employees think they can’t get fired and have immunity… Frankfort is a high end suburb with high income people who deserve professional and Cordial staff… it’s pathetic that Frankfort residents have to take their postal business to Mokena to get things done promptly with respect
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November 2022 by Taylor fox
Absolute trash! Mail and customer service. Would give zero stars if it were an option. Phone clerk was very rude and insisted I was being 'nit-picky' because I requested their driver no longer sit on his personal cell phone in my driveway (after refusing to deliver a package because there were chickens in the yard LOL) and I asked if they could deliver the mail/magazines with some common sense/care - no bending along the spine. She said there was nothing she could do about that, its up the mail man how he wants to bend things. So, thanks for hiring people who don't care at all. Real good look. Seems to be the norm based on other reviews. Sad.
