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February 2024 by linda brach
Great service. Thanks heaven
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February 2024 by Kim Favero
Kara did a great job helping me with my phone and showing me how to use it! She went beyond doing her job she is a very nice lady.
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February 2024 by Eleanore A D'Andrea
Great Service. Thanks Heaven
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February 2024 by Lynn & Gary Schu
I sent this to the CEO this evening.Dear Mr. Vestberg,I am writing because you have an exemplary employee here in our hometown of Frankfort, Illinois. We don't know her last name, but her first name is Kara. When we entered this store years ago, we were not sure we wanted to stay with Verizon. I had had terrible experiences in New Lenox, and while upgrading to my former phone, many photos etc. were lost. Kara promised us she would never take my phone out of sight, and would have me check each item and make sure I had everything before exchanging and cleaning that phone. Kara was true to her word. We totally trust her with our phones. Often,she is the only employee and she attempts to service several individuals at the same time. While something is transferring or uploading here, she is fixing something there. Sometimes we are there a long time while sharing her with others. She is patient, informative, calm, and genuinely caring. At 74, and 75, we are not always treated so well. My husband happily came home with his new phone today.If there is some way for you to honor or compensate her in some way, please do so.
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February 2024 by jean helt
I have spend about 4 hours getting 3 phones set up and it was a very pleasant transition that was headed by Heather who helped me thru many of the new features.
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February 2024 by Gerald Berwanger
Cara is the GREATEST !!!!!!!!!!
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February 2024 by Christine LaRue
Kara did an INCREDIBLE job. Efficient, explained everything! She is wonderful!
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February 2024 by fran kie terrell
Heaven did a great job help me to upgrade my phone service was excellent
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February 2024 by Mike J
Wow! Kara was fabulous! She found us the perfect phones, and a great deal! Excellent service! Thanks so much, Kara, for making this experience painless!
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February 2024 by Candice Justice
We were looking for two new phones (which I hate!), and we lucked into finding Kara! She lead us through every phone and every plan, and found us a terrific deal! When we picked up our phones, she made everything so simple, transferring everything and making sure we had what we needed. Yayyyy, Kara! Give this woman a raise!
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February 2024 by Collette
Heaven was great. Best service
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January 2024 by Alyshea Smith
Came in and was helped by Heaven. She really helped me find my way around the store and was so kind and polite! Thanks Heaven!
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January 2024 by Ceniyah Hampton
Heaven went above and beyond to address my concerns and ensure that I left the store with all the information I needed. Her knowledge about Verizon’s products and services was impressive, and she patiently answered all of my questions. I highly comment Heaven for her outstanding customer service skills!
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January 2024 by Kameia Ray
Heaven Carbajal was amazing in this store! I promise you I’m looking for her everytime. Even though it was my first time buy the phones on my own she made sure i was supported through the whole process and didn’t leave me astray. I’m recommending her and verizon to my close ones! Thank you Heaven
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January 2024 by Juan Alvarado
Verizon in this location completely impressed with their professionalism their staffed is friendly and highly skilled outstanding exceeding good staff member... Heaven ??
