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February 2024 by Jose Sanchez
Ismael helped me change both my brake lightbulbs in under ten minutes.
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February 2024 by ken j
Such great customer service. Ishmael R was the best. Help diagnose my bad fuse on my car. He was extremely helpful and useful. Thanks again Ishmael.
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February 2024 by Oscar Yupa
Jaime, the driver, was very kind.
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January 2024 by David Torres
I bought a part online and I tried to return the part because I didn’t need after all and a Mexican fat guy with a rotten tooth was giving me trouble just because I didn’t have the box even though I gave him the packing slip with all the information of the part and he still was giving me attitude and problems just because of a simple box, he was arguing that he was gonna have to find another box, apparently that is a big deal for a person who is supposed to be working and giving good customer service he sucks.
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December 2023 by Jonathan Mondragon
I can't sing enough praises for this store especially Chris. I had bought a brake kit and it came defective, not only did he have it in store within two days, but he held it because I hadn't gotten around to installing it. The return process was easy and straightforward with Chris, all while he juggled an entire line of customers that came in. Replacement kit was installed with no further issues. This store is not nearby or convenient for me, but I'll go back just for that exceptional customer service.
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December 2023 by Jonathan M.
I can't sing enough praises for this store especially Chris. I had bought a brake kit and it came defective, not only did he have it in store within two days but he held it because I hadn't gotten around to installing it. The return process was easy and straightforward with him, while he juggled an entire line of customers that came in (ALL AT ONCE). Replacement kit was installed with no further issues. This store is not nearby or convenient for me, but I'll go back just for that customer service.
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December 2023 by Titanslayer
Staff were rude and wouldn’t help me look for a part at other store when I have a buddy who works at auto zone and they are able to check other stores. Would give a zero if I could
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December 2023 by John P.
I went to find some floor mats that I've seen at other AutoZone and staff said they didn't have any and wouldn't help me look to see if they had them at other auto zones. The dude just said check the auto zone in the next town owner, i usually love autozone but I hate the one in Franklin park.
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November 2023 by Sunny Patel
Chris was very friendly and helpful. He helped me change my car battery. Extremely professional and kind. Would go again to this autozone
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November 2023 by Lorena Vasquez
If you're a woman and you need help with the car just to change a bulb or something simple do not come here the guys that work here have no idea what they're doing worst experience ever. I came in for a light beam and I asked if they could please install it for me and they said sure if I'm still around because they were busy and they only had two people then when I was trying to pay they walked me over to another register and left me there and started helping somebody else after 5 minutes another employee asked if I needed help and I said yes I'm paying cash so I had to wait for the original guy who was helping me to come back and take my cash true morons don't come here. And when I asked for a supervisor or manager the same moron said it was him so I asked him who's your boss and he refused to tell me told me to call corporate. It's the AutoZone on Mannheim in Franklin Park.
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November 2023 by Cynthia Graves
Worst customer service ever..one guy was very polite but 3 others were awful
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August 2023 by Lisa Abbott
Best Auto Zone ever!!! They helped when we were in gigantic bind in the Chicago area and trying to get home!!!
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July 2023 by Tonjah Mineer
I came in and Evan helped me out. It was so nice to see someone so passionate about their job. I had a check engine light on and he used the machine to read it. Then he plugged it into the computer and told me exactly what was wrong and told me it was my gas cap. A new gas cap was $12 I couldn’t believe that my gas cap caused that. He explained not to just buy parts I don’t need and what I really did need. I think he saved me 100s of dollars that I would have spent at the mechanic. Thank you Evan and Autozone you now have a loyal new customer.
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July 2023 by Roberto Pena
I went to Auto zone Franklin park today and Evan S was super helpful with my battery purchase. I am not very knowledgeable with cars they will always have my business.. great hire Auto zone ?? thank you Evan!
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July 2023 by Grace Stokes
The store manager Evan is so knowledge and helpful! Thanks for changing out my bulbs for me. I’ll be using this Auto Zone moving forward!
