Bank of America (with Drive-thru ATM) is a financial institution that has received mixed reviews from its customers. The location is praised for its convenient 24/7 external ATM, spacious interior, and clean facilities. Customers appreciate the availability of both Spanish and English services. However, some have experienced long wait times due to a lack of staff at the teller counters. One customer had a positive experience with a senior banker named Dulce Flores, who assisted them in setting up a digital debit card. Conversely, another customer faced issues with an incorrect billing address and struggled to reach the bank for assistance. Overall, the bank's performance seems to have declined in recent years, with one customer noting a significant decrease in efficiency compared to previous visits.
Mariana Ovtcharova is the worst and the greeter acted as if he had a right to listen in on a private cI was trying to have with a manager. I came into the Branch to report fraud on my account because Marco was assisting someone who was trying to gain access to my account but no one would help. A complete waste of my time.
January 2026
feel like this is the worst Bank of America in the vicinity area of my house. Always unhelpful when asking questions and bad at directing where to get the proper Help
September 2025
How do you talk to anyone? None of the options given in the automated system were relevant to my question. Indeed. If there is nobody taking calls why is there a phone number?
