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December 2024 by rayd1970
They will not process the checks sent, they are in the business of seizing and selling your property. Get out and leave a review.
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March 2024 by Rena Sickles
I had automatic payments paying for my storage. I was busy with life and working and one day I realized the money wasn't coming out anymore. Needless to say they stopped taking automatic payments and all of my stuff was gone. Everything that was so important! All my kids memories from childhood, Christmas decorations, my grandmother's dresser with all of her things in it etc...
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March 2024 by Jess Pearson
Been trying to reach someone for several weeks. No one is replying or responding to me. Only use this business if you 100% never have to reach anyone.
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March 2024 by Patricia Turner
Great people they just need to become more technological, other than that I didn’t have any problems.
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October 2023 by Thomas Schwartz
I was given good care by the on-site person in charge of A-1 Mini Storage in Freeport, IL. I think her name is Ellie. I contacted her and asked if she would check on my storage unit because it is not easy for me to go to the storage area due to some limitations of mine. She walked way back to my unit and checked on it, and reported back to me, which was very helpful. Her help eased my mind. And, she was very nice and gracious to me. In this era of people doing just their minimal job, this worker understands how to go the extra mile for customers. I will continue with storing my items with this organization because of the good care I received.
Regards,
Tom S.
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April 2022 by Cathie Kentner
There is never anyone on site. They only take checks and take weeks to cash them.
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October 2021 by Stacey LeBranch
Ellie is the best customer service rep I've ever spoken to. She is so kind, thoughtful and courteous. I wish everyone was as helpful and nice as she is. Thanks Ellie see ya soon and can't wait to meet you.
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March 2019 by Joe Joe
Just have to make sure u drop it off prior to pay date, and make sure u arnt being charged extra for thier mistakes , what i seen in reviews.
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August 2018 by Vikki Lincoln
Left storage cleaner then when rented with better than 30 day notice of vacating and they did not return deposit after several attempts to get it back
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February 2018 by Tyler Rudy
I called about some information and the lady was really rude. Not getting my business.
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June 2017 by Jessy Mefford
Most unprofessional lady I have ever met
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August 2016 by Carrie Stevens
Wish I could give no stars....Obtained a storage unit with A1mini storage on 6/16/16 and have paid the rent on time every time. My biggest complain is they aren't good at keeping records! They are trying to claim I owe them $75 for not paying July rentals that I obtain the unit in May. I am OCD about paying my bills on time so I know damn well I didn't miss a payment. Do NOT use this storage unit facility! They are terrible with keeping track of who has paid and who hasn't!
