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November 2025 by Delphine Schreck
This store has GREAT service! There are quite a few people saying don’t go to this store because of one bad experience with an employee named Kevin. Well I’m here to tell you that I’ve had Kevin help me get a new phone and number and he was very thorough with it. Never made a rude comment or anything. He even offered help to transfer everything from my old phone to my new one after I told him I can do it myself.
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November 2025 by Jelsi Diaz
They have a great deasl on free Motorola phones on prepaid, Kevin has helped out my family and friends get great deals with low cost plans.
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November 2025 by Dony Velasquez
I love coming to this store. Everyone is very friendly and helpful. Been with US cellular 2 years and it’s always been a great experience
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November 2025 by Judith Gonzalez
Kevin is amazing, he always help me with all my questions and he is very kind
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November 2025 by Kennedy Fane
terrible customer service from kevin and his friend that likes to crack jokes to 2 people that need help i hope the store upgrades their salesmen before they’re the next store to shut down in freeport
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November 2025 by Jenna Picha
I’m usually not one to make posts complaing about businesses because I know how it is to work with people and I understand everyone has bad days but the way my parents were treated today at US Cellular (the coorporate store by Menards in Freeport) was absolutely unacceptable.
If you know my parents, you know they are two of the kindest, most understanding, and least problematic people. They went in today to get new phones. They’ve been Android users forever and were finally making the switch to iPhones so they could be on the same service and type of phone as Josh and I. What should’ve been an easy transition and experience turned into a frustrating and disrespectful one, thanks to the US Cellular employee “Kevin” and another associate whose name they weren’t able to get.
There were some issues connecting the phones to WiFi and transferring the information from their old Androids - which they were told could happen - but when it didn’t work, Kevin told them to just try again at home tomorrow. My parents aren’t very tech savvy, and remember this is their FIRST I-Phone experience so they politely asked if he could show them how to do that or even write down the steps. His response? “You can just look it up on YouTube.” This comment continued to be made as they asked for help with other things on the phones as well as other comments like “Can’t your kids just help you?”
As this was happening, another associate (not Kevin) jumped into the conversation uninvited and said that it’s not their job to help customers with setup and they’re only there to sell phones and acted as they were doing my parents a favor. When my parents apologized and explained that they just didn’t know how to do work the phone yet, the same employee said, “It’s not our fault you’re technology illiterate.”
My dad, who has worked in customer service for many years, told him that he understands customers can be frustrating, but that it’s never okay to talk to them that way. The employee laughed in his face and said he can talk to them however he wants to. When my parents asked for his name, he said, “John Doe, you don’t need to know,” and continued laughing while making comments like “Yeah, yeah I know the customer is always right.”
At that point, my parents were ready to just leave and come back another day, but the employees told them that since the phone box had been opened, they’d have to pay a restocking fee and lose the credit for their trade-ins. They also said my parents could come back tomorrow to try the transfer again. When my mom said she had to work, one of them said, “Well, can’t you just take a PTO day?” and when she said no, she’s a hygienist and people rely on her to be at work, they said, “Well, you must not want a phone that bad.”
I am beyond upset at how my parents were treated, especially knowing how patient and kind they are and even more upset that I am not close to be able to help them. For them to be mocked, laughed at, and dismissed like that is very frustrating because they were just trying to get help on something new to them, which you would think a phone company would be the exact people to do so. This will be taken further and the complaints will be made. If anyone knows the name of the other employee who was working at the Freeport US Cellular location by Walmart today (besides Kevin), please reach out.
I would absolutely not recommend this store to anyone after the way they treated my parents today.
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October 2025 by Brian Gollmer
Tony helped me talk through multiple options regarding porting a number and esims. His thoughtfulness and technical competence resulted in a workable solution and his customer focused attitude was a pleasure to work with. Top notch effort from a top notch person.
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October 2025 by Keri W
After almost 20 years of being a customer I’m done. Their service has tanked since the merger with T Mobile. They’ll take your money monthly but your internet will go in and out all day now. Do better U.S. Cellular.
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October 2024 by adam wachlin
Service keeps getting worse. And then when your service is out they just tell ya, " oh looks fine in our end". Like yeah of coruse it looks fine when yiu don't gotta use the shitty service.
Not to metion they sold to t mobil but didn't bother to tell any of their customers they did. What a joke
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October 2024 by Greg Becke
Slowest service I have ever seen!! No acknowledgement that your even in the store.
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January 2024 by Morgan Lawson
Tonya was helpful and knowledgeable!
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December 2023 by Brooke Baran
Fantastic service from Tonya and D during my upgrade. Highly recommend visiting them.
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November 2023 by Green Savant
I switched to US cell from Verizon ~12 years ago due to cost. Things were OK for a few years, other than having to stop by many times to get them to give the promised discount for auto-pay.Then a young guy promised me that there would be no fees on the Nest cam he sold me...LIE! Of course he wasn't there to complain to, he had been PROMOTED to a Chicago location!Things kept getting worse, and finally the deal-breaker:I camped 7 days/6 nights at IL Beach, Zion IL, and could not receive or send texts, only twice could load emails, but could never reply, and, I COULD NOT MAKE ANY CALLS!Filled out a Customer Satisfaction survey that UScell had recently sent, and heard nothing.Went to the Freeport store, and asked what it would cost to close my account and he never even asked why I wanted to close, so I told him. He literally did not give a rip. I also mentioned that I was tired of running out of the 2MB of data, and he said "Oh, we haven't had the 2MB plan for a long time, now it is 5MB for $5 less".(Oh, so they weren't going to tell me, just take an extra $5/month as long as they could get away with it!)I am now with T-Mobile, and have a Samsung phone, 5G, no phone payments, unlimited data, and $6 less/month!
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October 2023 by Peggy Poffenberger
Us cellular has always been friendly kind and they open the door and walk you to the door. I like that. Sure it might be busy. But that is okay.
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April 2023 by Lance Leverton
Hannah walters was an amazing retail wireless consultant. Very accommodating and helpful. What an asset to the us cellular store
