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September 2023 by Holly Donar
I had low tire pressure come up on my screen in my Ford Bronco I stop and they put air in my tires for me, friendly service thank you so much...
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August 2023 by Jesse Fisher
Worked very hard to get a truck I wanted ready but there were some unforseen problems. So they did not hesitate to make a deal with me on a different truck and kept the price within my budget. Special thanks to Terry and Alex for all their effort.
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August 2023 by Jane West
Thank you to the service department! I took my Jeep in to get serviced, they were super concerned about inconveniencing me when another part had to be ordered and it would take another day. They cared and that means a lot to me. The service guy talked me through everything they were doing like I was a human and not like I was a stupid girl like some dealerships. I live in Stockton and I will be taking my Jeep to Galena going forward.
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August 2023 by Terr_Bear72
Easy, forward, and transparent. No pressure atmosphere really put me at ease with my purchase at this dealership. Definitely getting my next one here too!
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July 2023 by Balloon Msp
If I could give this place 0 stars I would. They sold me an unsafe car at 17 years old! My car was leaking brake fluid and told me there is nothing they can do. Should not of sold the car in that bad of shape. DO NOT buy from this place, overcharged and not worth it. Please be aware of this place!
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July 2023 by Alicia Mcmillan
Don, Kurt and Tyler, thank you so much for all your help with my appt of oil change! Your team made this possible for me. THANK YOU
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May 2023 by Eli B’ass
This is our first experience with this dealership and it will be our last… we are waiting on a call from someone in management to help resolve the problem. Every time we called we were told they are “with customers at the moment”, even though we are customers too.Still no call back,Still waiting….
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May 2023 by Debra Beusse
I have not used Galena Chrysler/Jeep for my car until recently. Just would like to say the service here is outstanding. Tyler in service is absolutely the best! He is very attentive and courteous to questions and problems that may be concerning you. He goes above and beyond the call of duty. I will definitely be bringing my car here for service in the future. Good job Tyler!
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December 2022 by Taylor_and_Heather Drinkwater
On a weekend trip from Chicago, we got into Galena with our Mazda & noticed metal on metal screeching noises coming from the rear rotors once braking/getting off the highway. Jason and the rest of the team from Galena Chrysler effortlessly took us in last minute to check out our car (note: they do not service Mazdas) on a Friday afternoon (note: also a holiday!!). We ended up needing new rotors and brake pads, which the team obtained & replaced by closing time on Friday evening. We were pleasantly surprised that we weren't over-charged for this last minute, emergent need, especially with parts they do not typically keep in stock. Could not be more thankful for their support during an emergent brake situation!
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November 2022 by tracy kerr
I ordered my new Dodge Ram from Alex and Terry at Galena Chrysler , easiest thing i've ever done . Alex and Terry streamlined the process so that it was no hassle at all and actually fun ! Those guys are extemely knowledgeable in all things truck and car and taught me alot about car buying . They did'nt put any pressure on me and were super friendly like family ....so much so that im recommending them to all of my friends and family ! If i had known the process was this easy and affordable I would not have waited so long to get a new truck ! Hurry down there today and get taken care of like royalty !! - Tracy Kerr -
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November 2022 by Nick Biver
Just purchased a new Ram 3500 from Bob. He made the truck purchase incredibly easy. Very happy with the truck and the service! Great job Galena Chrysler!
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September 2022 by Lily Sprengelmeyer
100% recommend Galena Chrysler! The auto repair employees have been very helpful and accommodating any time my car has had problems (and...there have been many). GO THERE! We are lucky to have them in Galena, IL :)
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July 2022 by Jeff
Great people to work with. Don is an honest service manager who does only what needs to be done to fix your car. They even fix lawnmower tires! The place to go for repairs, new tires or wheels.
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July 2022 by Michelle McConnell
Audi owner - raining and somehow my drivers side wiper was MIA . Although they didn’t have a wiper that fit , the service sept went above and beyond .Long story - but after trying two different blades - driving themselves to Napa to try to get an alternate - nothing worked. Only option - take passenger wiper install on drivers side and wrap the passenger blade w a shop towel and lots of tape to keep it from scratching my windshield!I was able to make it to Sterling Il on time for an appt and was able to safely drive !!Without them and I wish I knew the name of the nice man that assisted me - I would have had a less than stellar day.Thank you from the bottom of my heart -Michelle
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May 2022 by David Commeau (DJ)
I purchased a low mileage, slightly used right hand drive Jeep Cherokee. Alex gave me top dollar for my trade in. It was a pleasure to meet him in person. He is a nice guy. My sales person, Bob, and finance manager, Diane, were also nice. However, there was a lack of communication between them which initially caused an issue and almost made me not purchase the Cherokee. I also have not received the title or registration after one month. I was just informed today that there is a delay because the third party titling service Galena Chrysler uses needs me to send proof of insurance which shows the vin number for the Cherokee. I have complied with their request and hope it does not take another month to receive my title and registration.
