PetSmart is the world's largest pet supply and services retailer, offering a vast selection of over 10,000 products for various pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the helpful staff who are eager to assist in finding items. However, some reviews mention challenges in the grooming section, where customers can be rude, and the salon often feels overbooked. This leads to rushed services, which can affect the pets’ comfort during grooming. Despite these concerns, many customers report positive experiences, such as quick and professional nail clipping services at an affordable price. PetSmart also provides conveniences like online shopping with local pickup options, and select locations offer additional services like dog training and pet boarding. Additionally, the staff's kindness, especially towards customers with disabilities, is frequently highlighted, as they assist with carrying items and maintain a friendly attitude. Overall, PetSmart strives to meet the needs of pets and their owners with a diverse range of products and services.
Nice clean organized pet store. My Gecko loves the crickets 😁 (🦗 so yummy 🦗)
July 2025
Used the app for online order. Quick service from Pleaant employees made the pickup go smoothly.
July 2025
I'm glad I took my boy in. His nails are much nicer, he's exhausted and tired now. The only thing I didn't like was another dog barking constantly in the back. It made it difficult to talk over or hear the staff. Perhaps a muzzle?
