PetSmart is the world's largest pet supply and services retailer, offering a vast selection of over 10,000 products for various pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the helpful staff who are eager to assist in finding items. However, some reviews mention challenges in the grooming section, where customers can be rude, and the salon often feels overbooked. This leads to rushed services, which can affect the pets’ comfort during grooming. Despite these concerns, many customers report positive experiences, such as quick and professional nail clipping services at an affordable price. PetSmart also provides conveniences like online shopping with local pickup options, and select locations offer additional services like dog training and pet boarding. Additionally, the staff's kindness, especially towards customers with disabilities, is frequently highlighted, as they assist with carrying items and maintain a friendly attitude. Overall, PetSmart strives to meet the needs of pets and their owners with a diverse range of products and services.
Wonderful customer service. Prices are good. Selection is the best? Very clean store.
February 2026
Cat escaped and attacked my kid. To be honest he was being a brat that day and it was hilarious. Kid is now afraid of cats and I have 4 so that’s a bridge to cross later
September 2025
Nice clean organized pet store. My Gecko loves the crickets 😁 (🦗 so yummy 🦗)
