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October 2024 by Chelsea Vyncke
Initially I was very off-put by this store, as when I called with some questions as to what is needed to close an account due to death, the girl who answered the phone seemed to not know or be willing to seek an answer. Maybe she's newer, but her customer service seemed to be lacking that day. I called the Moline store to get my answers, but decided for sake of location, I'd still give Geneseo a try to get my needs (canceling account, pay off on phone/watch, transferring my line and getting a new phone) handled.
We worked with Emma for the duration of our visit and Emma's customer service is top tier!!! Dhe was able to quickly and efficiently handle all of mine (and my family)'s needs. I'd always used the Moline store, but for Emma's customer service alone, I will be a repeat customer of Geneseo.
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July 2024 by Carmen Foster
I visited US Cellular in Geneseo, IL today with some questions about my phone. Paolo was very helpful and took time to explain some options to me. Another associate, Emma, also shared with me some helpful ideas. I appreciate the time and effort they put in during my visit to help me. They went above and beyond in service. Thank you!
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May 2023 by Kelcey Hicks
Lauren was very helpful and knowledgeable about our cellular plan. I love her positive attitude.
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May 2023 by Joanna Stickle
They're so helpful! Definitely recommend stopping in if you have any questions
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May 2023 by Noelle Hoover
Everyone there is so nice and they helped us right away
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May 2023 by Sasha Perkins
Katelyn was Very helpful…professional and kind!
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April 2023 by Corina Gonzales
Very friendly and knowledgeable team! Both Paolo and Lauren were very helpful , kind and patient with all my questions. Both knowledgeable with the new promotions and phone/accessory descriptions.
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November 2022 by Nancy Marienau
Paolo was a big help and very nice. He activated 3 phones for us. Received excellent service. Explained everything very well. Six stars out of 5.
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August 2022 by Timothy Cousins
Had some questions about our bill, the staff there took the time to help figure it out and make sense of it for me. Very friendly, helpful, and definitely patient. Thanks you guys!!
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August 2022 by BassPitt9191
Why do you make paying online with a prepaid so difficult?Response, I have no trouble navigating the website, ive gone to that link, same as the quick pay, but there is no set amount, and it is completely unorganized, dont blame me for having no organization in your online pay
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October 2021 by Fallon Renet
Honestly upset and feel like this is kind of a joke. Hours need to be updated both online and on their automated phone when called if hours change. I went today and they were closed despite both their website and their automated phone when you call saying they were open. The only thing that said that they were closed was a paper on the door once you got there. I know this might sound critical but if your hours change that should not be the only place you post the change.
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September 2021 by Valerie Kline
I love working and shopping here! If you have tech questions or issues, they're willing to bend over backwards to solve the problem. It's also a fun, friendly, relaxed atmosphere.
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September 2021 by Steve Ochs
Helpful and quick service
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September 2021 by Evelyn Neal
Super great
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July 2021 by Valerie Jean
Beautiful new store and friendly faces to help!
