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February 2023 by LD Cheval
Recently, I had my first visit to the Geneva BR location, and it was such a pleasant experience thanks to Jasmine and Kat! They were both very professional and accommodating. I had an online return and alteration and was so impressed by the service that I ended up unexpectedly purchasing more that day. Kat even took time to steam my online purchased silk blouse for me. Highly recommend BR Geneva. Ask for Jasmine or Kat!
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February 2023 by Me We
I found my dream pants here
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September 2022 by tully kari
Very helpful staff and good quality product. Relatively small selection.
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August 2022 by Darling Mahal
Discrimination at the Geneva location. So I walked in today with my son, I was going to purchase a new outfit for my husband's birthday. I thought it will be nice to pick up at the store instead of purchasing online. I was not dressed up as I just went tanning and was just going to do a quick trip. Oh boy I never felt so invisible and hope that no one ever is treated like that!!!! They greeted everyone after I walked in to see if they needed any assistance. I walked the front and to the back hoping that one of the ladies would finally greet me and assist me. Nope, not at all. I approached one of the associates as they finished greeted the nice dressed Caucasian family from across the room still ignoring me and my son. I informed her that I was not greeted and needed assistance. She was not interested and didn't even apologize for ignoring us. BIG ZERO for this location. Never again for Banana Republic stores. They obviously don't realize that every customer deserves the same service no matter what they may look like. Oh well went to White House Black Market and spent on myself.
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June 2022 by Laura Binning
POOR QUALITY, High price. We will not buy from Banana Republic. Bought a birthday present, $175 pair of pants as PART of the outfit. Once wearing the buckles break, can see this will be an ongoing issue. Store will only exchange, they say it's because they're afraid people wear once and return. So because of someone else being dishonest, they won't stand behind their product for me? Corporate office says this is "being fair to everyone". After call with corporate they will accept a return. The store had such poor customer service. I don't think I even want to go back to return.
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April 2022 by Christine Pang
Discrimination at the Geneva location. So I walked in today with my son, I was going to purchase a new outfit for my husband's birthday. I thought it will be nice to pick up at the store instead of purchasing online. I was not dressed up as I just went tanning and was just going to do a quick trip. Oh boy I never felt so invisible and hope that no one ever is treated like that!!!! They greeted everyone after I walked in to see if they needed any assistance. I walked the front and to the back hoping that one of the ladies would finally greet me and assist me. Nope, not at all. I approached one of the associates as they finished greeted the nice dressed Caucasian family from across the room still ignoring me and my son. I informed her that I was not greeted and needed assistance. She was not interested and didn't even apologize for ignoring us. BIG ZERO for this location. Never again for Banana Republic stores. They obviously don't realize that every customer deserves the same service no matter what they may look like. Oh well went to White House Black Market and spent on myself.
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April 2022 by Musky Hunter
Employees need major training on customer service. This location is a zero. Will tell all I know to avoid this store at all costs. Skip the Geneva Commons Banana Republic if you value great customer service.
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September 2021 by Sara Snelling
Lisa is wonderful!!
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December 2020 by Tim J.
We were assisted by the manager to try and perform an exchange with an item purchased online. We ultimately were not able to find what we needed at that store but the staff was super professional and they went out of their way to try and help us. The manager called the surrounding Banana Republic stores and located an item and put it on hold for us. I really appreciate them for going the extra mile!
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December 2019 by Dorota Bebenek
Stylish clothes, great quality, offers great sales
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December 2019 by alma martija
Always liked their style
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October 2019 by Ohm Vyas
Material of the clothing is excellent, great clearance prices, and I love the look of their clothing. The changing rooms are very clean and the staff is friendly.
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August 2019 by Theresa Colby
Returned an online item with an online receipt and was told that this was a “No receipt return” & my returns would be tracked & limited. They obviously have a system problem. The manager argued w me for 30 + mins and did NOT offer any suggestions or attempt to solve properly. I spend thousands of $ there a year. They won’t stay open or have jobs w service like this. Really disappointed. The New management there is AWFUL.
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October 2018 by Metan Patel
Too expensive
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July 2017 by Bija
Staff was friendly and said hello when I entered. Men's clothing had a limited selection compared to other locations.
