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November 2023 by Dale Morgan
Melanie was great in assisting us with renewing our Home Equity Loan. We have been with First American since we moved here in 2000. Great service that is local with excellent staffing.
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July 2023 by Angela Johnson
The closing was quick, my husband's name was wrong on the documents but was quickly fixed and it was completed in no time
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May 2023 by susan hunley
The associate, Stephanie, who helped me was polite, friendly, professional and kind. I'm glad l joined this bank in Geneva, IL.
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March 2023 by John Nevenhoven
We have been with First Anerican for over 20 years. We have always received great customer service.
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August 2022 by Christian Zabel
I have been banking with First American for a long time. They are very friendly at the Geneva branch and on the phone; however, that doesn't always equate to good customer service. For the first time in my life, my checking account was depleted and over-drawn. This is not how I roll. I have been trying to transfer funds from my other bank and I keep hearing..."there is nothing I can do"..."it is an auto-mated process"..."it takes five days to transfer funds"...bla, bla, blah! In this day and age with Zelle and Venmo, it shouldn't be this hard to transfer funds and resolve this issue. The money was sent ACH two days ago and First American is telling me they still don't SEE the funds! But the worst part of all this...she tried to solicit me on re-financing my mortgage with First American. This is not customer service. I will be closing my account.
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August 2022 by ButGodPod
DO NOT DO BUSINESS WITH FIRST AMERICAN BANK! THEY AREUN-AMERICAN! THEY MISLEAD YOU TO THINKING YOU WILL RECEIVE PERSONAL ATTENTION. I HAD SBA SEND ME A BUSINESS LOAN IN MY BUSINESS NAME. AFTER MAKING ME JUMP THRU HOOPS PROVING I WAS SYNONYMOUS WITH MY BUSINESS NAME USING MY TAX RETURN, THEY STILL SAID THEY WERE SEND ING THE FUNDS BACK AND HAVE YET TO SEND THEM! THIS IS COSTING MY BUSINESS SO MUCH UNNECESSARY STRESS AND HINDERING PRODUCTIVITY! IN A PANDEMIC WHEN THE GOVERNMENT IS TRYING TO HELP SMALL BUSINESSES…FFIRST AMERICAN HAS INTERFERED AND PLAYED “GOD” WITH MY FUNDS!! THEY ARE THE WORST!
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August 2022 by David McConnaughay
I am new to First American, but everyone I have had contact with, whether in person or via email has been very friendly and helpful, especially the folks at the Geneva IL location. It's a pleasant surprise compared to my primary bank. Looking forward to a great banking relationship.
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April 2022 by brian hogan
Everything was easy and I felt like everyone at thank bank was happy to have me there.
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December 2021 by Paul Zabel
I have been banking with First American for a long time. They are very friendly at the Geneva branch and on the phone; however, that doesn't always equate to good customer service. For the first time in my life, my checking account was depleted and over-drawn. This is not how I roll. I have been trying to transfer funds from my other bank and I keep hearing..."there is nothing I can do"..."it is an auto-mated process"..."it takes five days to transfer funds"...bla, bla, blah! In this day and age with Zelle and Venmo, it shouldn't be this hard to transfer funds and resolve this issue. The money was sent ACH two days ago and First American is telling me they still don't SEE the funds! But the worst part of all this...she tried to solicit me on re-financing my mortgage with First American. This is not customer service. I will be closing my account.
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October 2021 by Michelle Geen
DO NOT DO BUSINESS WITH FIRST AMERICAN BANK! THEY AREUN-AMERICAN! THEY MISLEAD YOU TO THINKING YOU WILL RECEIVE PERSONAL ATTENTION. I HAD SBA SEND ME A BUSINESS LOAN IN MY BUSINESS NAME. AFTER MAKING ME JUMP THRU HOOPS PROVING I WAS SYNONYMOUS WITH MY BUSINESS NAME USING MY TAX RETURN, THEY STILL SAID THEY WERE SEND ING THE FUNDS BACK AND HAVE YET TO SEND THEM! THIS IS COSTING MY BUSINESS SO MUCH UNNECESSARY STRESS AND HINDERING PRODUCTIVITY! IN A PANDEMIC WHEN THE GOVERNMENT IS TRYING TO HELP SMALL BUSINESSES…FFIRST AMERICAN HAS INTERFERED AND PLAYED “GOD” WITH MY FUNDS!! THEY ARE THE WORST!
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October 2020 by Ed G.
This is a classic if I could give it zero stars I would. Since there is no corporate posting this will have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.
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September 2019 by Phillip Leman
Aside from the benifits of First American Bank, the friendly and knowledgeable staff really make it a pleasure to bank here. Everyone is always smiling and polite.
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March 2018 by KC Marie
We have been First American Bank customers for over 20 years and we have enjoyed excellent service. The bank staff is very friendly and we are always greeted personally when we visit. We are now living in Florida permanently and miss the banking relationship we had in Geneva, IL.
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May 2017 by Chris DuFour
Friendly and knoledgable staff.
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January 2017 by KyleTheDoc
Terrible customer service. They do not have a 24/7 customer service number. My account is frozen for whatever reason and there is nobody availble to help me until Tuesday and today is Saturday. Switching banks on Tuesday.
